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Intel Makes Leap in Device to Aid Impaired Readers

Walter S. Mossberg — Thu, 19 Nov 2009 02:03:59 +0000

Despite all of the advances in digital technology, too few high-tech products have emerged to help the blind read books or other paper documents, or to make reading such texts easier for people with impaired vision or language-related learning disabilities.

A few years back, a breakthrough was made with text-to-speech software that could be installed on a specific mobile phone, but with limitations due to the phone’s small screen and buttons, and restricted processor power.

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Now, Intel (INTC), the giant chip maker, is attacking this problem with a new product: the Intel Reader. It’s a chunky, book-size device with a computer-grade processor and a large, forward-facing screen that can be viewed easily while its downward-facing camera is shooting text for translation into audio and giant text. It also has raised buttons that are easy to find via touch.

I’ve been testing the Intel Reader with books, newspapers, magazines, bank statements, menus and even cereal boxes. My results were decidedly mixed. In some cases, especially with books and certain magazine articles, it worked pretty well, often almost perfectly. In others, it did a poor job. I also found that it takes a lot of practice to learn how to aim the Reader’s camera properly.

However, an important caveat is in order. I have full, normal vision and no learning disabilities, so I can’t put myself in the place of someone who is unable to read paper documents, or who struggles to do so. For them, the limitations I found in this product might easily pale when compared with its liberating benefits. More information is at reader.intel.com.

When it worked as promised, the Intel Reader was a delight. It would start reading the text to me in under a minute, while displaying the words on the 4.3-inch screen in an easily adjusted font size that could allow as little as one word to fill the display. I also could switch to a view of the photo of the whole page, and zoom in to focus on a portion of the text. It holds multiple texts and has an easy interface with large menus that the machine can read to you.

But the Reader is relatively big and expensive. It costs a whopping $1,500 and is available from only a limited number of retailers who specialize in products for special-needs consumers. By contrast, the competing cellphone product, called the KNFB mobile reader, is much smaller because it uses a standard Nokia (NOK) mobile phone. It can be purchased through Amazon.com (AMZN), also for $1,500.

The Intel Reader

The Intel Reader is a special-purpose computer that weighs 1.4 pounds and is dominated by the roomy horizontal screen, with control buttons to the right and below. Along the bottom edge is a five-megapixel camera with flash.

The Reader’s second-most-prominent feature is a large, bright-blue “shoot” button, which occupies all of the diagonally cut upper right hand corner. You press this easy-to-find button twice to take a picture of the text that the Reader will then convert.

Both the text on the screen and the speed of the audio reading can be adjusted with prominent, raised buttons. Other buttons begin and end playback, and navigate through the menus.

The Reader uses the same Intel Atom processor found on netbook computers, and can hold 600 processed pages that you can transfer to and from a PC or Mac. It also can convert your processed pages into audio files for playback on a portable audio player.

The Reader can capture two book pages at a time. Intel also sells a $400 stand to make book conversion faster and easier.

In my tests, my biggest problem was aiming correctly. The Reader automatically corrects the curvature and orientation of pages. But in many of the items I captured, the first and last few words were either garbled or skipped. The company admits there is a learning curve to the Reader, and I did get better with time.

The Reader did a great job with pages from the new Ken Auletta book, “Googled,” and a fair job with pages from the first Harry Potter book. To my surprise, it didn’t stumble so much with the made-up words in the latter book, but with common ones like “magic.” In the book about Google (GOOG), the reader’s robotic voice kept pronouncing MySpace as “mizzpizz.” And it often pronounced the word “I” as “one.”

The device was excellent at reading a menu from a local bakery, even down to the tiny type, but it utterly failed to make sense of a simple summary statement from my bank, or the front of a box of Cheerios.

Newspapers were a particular challenge. The Reader frequently picked up fragments of adjoining articles or picture captions, or got completely flummoxed. In one case, it got permanently stuck trying to process an article. Intel says that was a rare bug it will fix.

On balance, I’d recommend the Reader, provider the user understands its limitations and is willing to tackle the learning curve.

Find all of Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, walt.allthingsd.com. Email him at
mossberg@wsj.com.

Computer Buyers Have to Consider System Upgrades

Walter S. Mossberg — Thu, 23 Apr 2009 01:02:07 +0000

If you’re shopping for a computer now, there’s an added factor to consider. Later this year, both of the major computer operating systems, Microsoft’s Windows Vista and Apple’s Mac OS X Leopard, will be replaced with major new versions: Windows 7 and Mac OS X Snow Leopard. And that affects what PC hardware you should choose.

So, in this annual spring computer buyer’s guide, I’ll pay particular attention to buying a machine for the new OS you may soon want.

This guide covers both laptops and desktops and is aimed at average users doing typical tasks. It doesn’t apply to hard-core gamers or video, audio or photo professionals.

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Cost: Prices on Windows PCs have plummeted. You can buy a Windows desktop for under $300, without a monitor, and a low-end, full-size Windows laptop for around $500. If you are willing to settle for a so-called netbook — essentially just a small, cheap laptop running the aging Windows XP operating system — you can get a decent one for $350, or less. Even Apple, which has resisted this cut-rate trend, is offering modestly lower prices or higher specs for the same prices as before.

Timing: Despite the bargains, you may want to wait to buy, if you can, until the new operating systems emerge. That’s because it’s usually easier and cheaper to buy a new machine preloaded with a new OS. You don’t have to pay extra for the new OS or hassle with performing the upgrade. Neither Microsoft (MSFT) nor Apple (AAPL) has set a date for their new OS releases, but both are likely by the holiday buying season.

This is especially true if you are thinking of buying a Windows Vista machine. Vista is slow and filled with annoying nag screens. Based on my tests of its prerelease, or beta, version, Windows 7 will be a huge improvement.

Windows vs. Mac: Apple’s hardware is beautiful and durable, and its OS is faster, easier and more stable than today’s Windows. Plus, the Mac isn’t susceptible to the vast majority of malicious software. Windows 7 will narrow this gap considerably, but Snow Leopard could keep Apple ahead, depending on how it turns out.

But Apple computers cost more upfront. The cheapest Mac desktop, the bare-bones Mac Mini, costs $599. And the cheapest Mac laptop is $999. So, if price is your top priority, buy a Windows PC. If speed, ease of use and stability matter more, buy a Mac.

Upgrading: Microsoft promises that upgrading a Vista machine to Windows 7 will be a straightforward process, preserving all of your files, programs and settings.

It’s a different story for Windows XP. Upgrading from that OS will be a cumbersome, multi-step process, requiring users to offload their files, wipe out the old operating system completely, and then reload the files and reinstall their programs. This is a particular problem for buyers of netbooks, nearly all of which come with XP.

In addition, Microsoft’s version of Windows 7 for netbooks, called the Starter Edition, is crippled. It can run only three programs at any one time, and won’t allow any customization of the desktop or the use of Windows 7’s snazzy graphical features. Microsoft says netbook owners also will be able to run the main Home version of Windows 7, at extra cost, but given the weak processors and graphics chips on netbooks, the experience may not be optimal.

Apple, which doesn’t make netbooks, claims Snow Leopard will be an easy upgrade on all currently available Macs.

Memory: Neither company has released the official specs for the two new operating systems, but both are likely to require a minimum of 1 gigabyte of memory. Such specs are usually understated, so I strongly recommend 2 gigabytes, even on cheap machines.

Graphics: In the new operating systems, adequate graphics chips will be more important than ever, because the computers will offload some tasks typically performed by the main processor onto the graphics chip. So, if possible, spring for what’s called a discrete graphics processor, which has its own memory. If you can’t afford this, look for an integrated graphics chip, which shares your main memory, that’s as powerful as possible. One example is the Nvidia 9400.

Processor: Microsoft and Apple say current processors will work fine with the new operating systems. The best bet is a dual-core processor. Some bargain machines use an older single-core model, which is OK for light-duty use. Netbooks, and even some laptops and desktops, come with a much wimpier processor called the Intel (INTC) Atom, which struggles at some tasks.

Touch screens: Windows 7 will include the ability to perform many multitouch gestures on the screen. But this will require a special type of touch screen, different from the ones on most tablet PCs today. A few current models, like Hewlett-Packard’s TouchSmart desktop, support this, but not many. So, if you’d like to use multitouch on Windows 7, ask to make sure your PC can handle it.

The bottom line: Don’t buy more machine than you can afford, or need. But protect yourself by getting one that can be upgraded to the new operating systems.

Find all of Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, walt.allthingsd.com. Email him at mossberg@wsj.com.

Internet-a-Gogo: Airlines to Offer In-Flight Access

Walter S. Mossberg — Thu, 19 Jun 2008 00:01:00 +0000

Attention, laptop-toting U.S. airline passengers! You are either about to become much more productive and happy, or to lose one of your last refuges from the digital deluge that afflicts your life.

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Beginning this summer, as soon as next month, wireless Internet access will arrive in the passenger cabins of some commercial U.S. airliners.

On these Internet-equipped planes, any passenger with a Wi-Fi enabled laptop — or a cellphone with Wi-Fi — will be able to do almost everything he or she could do online at home or at the office. That includes surfing the Web, using email, having instant-messenger text chats, downloading and uploading files, and streaming video and audio.

In fact, I did all these things a few days ago on a test flight using the new system, called Gogo. During the flight from San Francisco to Denver, on a small test jet, I could operate online as if I were sitting at my desk, or in a Starbucks. I used Dell (DELL) and Apple (AAPL) laptops, a BlackBerry (RIMM), a Windows Mobile phone and an iPhone to perform all the most common online tasks, while soaring over majestic mountains and glorious national parks.

I sent and received emails on Microsoft (MSFT) Outlook and Apple Mail, including messages with hefty attachments. I conducted IM chats on AOL (TWX) Instant Messenger and Google (GOOG) Talk. Using all the major Web browsers, I called up dozens of Web sites, and watched video clips on Hulu and YouTube. I downloaded photos, songs, PDF files and Microsoft Office documents. I used all the Internet functions on the iPhone, and on the Wi-Fi-equipped BlackBerry and Windows Mobile phone.

One important caveat: Gogo is a data-only system. It doesn’t allow phone calls and will block all services that allow voice conversations to be made over the Internet.

Gogo will launch on three American Airlines (AMR) routes, likely in July. The first planes to use it will be American’s 15 Boeing 767s flying between New York and Los Angeles, San Francisco and Miami. Later in the year, Gogo will be available on all of Virgin America’s small number of routes, and possibly additional American routes, if the first deployment works well. It’s supplied to the airlines by a Denver-based company called Aircell, which says it is in negotiations to offer the Gogo service on several other major U.S. airlines by next year.

The Gogo service will cost a flat fee of $12.95 for flights of three hours or longer, and $9.95 for shorter trips. You log into Gogo as you would any commercial Internet service, registering on a special Web page. Aircell plans to allow advance sign-up, so you’d only have to enter an ID and password on the plane. No add-on software, hardware or cables are required.

A few Web functions will be offered free from Gogo, including access to the American Airlines Web site, to Frommer’s online travel guides and to a limited selection of articles from The Wall Street Journal.

Gogo isn’t the first in-plane Internet service. A few years ago, Lufthansa (LHA.MU) offered a satellite-based service from Boeing (BA), mainly on over-ocean flights, but it was canceled.

The service operates at respectable, if not blazing, speeds — similar to what you’d get on a cellular broadband service or a slow home DSL line. On my test flight, download speeds varied from 266 kilobits per second to about 1.4 megabits per second, with the most typical speeds hovering between 500 and 600 kbps. Upload speeds were between 250 and 300 kbps. I found that most of the tasks I tested, except for streaming video, felt smooth and normal.

Speeds could degrade on a large plane with scores of people online simultaneously. But Aircell claims it has the technology to make my experience representative for anyone doing common tasks, such as Web surfing and email. During my test flight, eight laptops and six Wi-Fi-enabled smart phones were using the system simultaneously. All registered decent speeds, except for a couple of minutes when the plane was crossing between the zones controlled by the company’s ground-based towers.

Aircell gets Internet access to the planes through a network of 92 towers scattered across North America. These essentially are cellphone towers, carrying a high-speed cellphone data signal, except that the Aircell antennas point up, into the sky. A receiver on the underside of the aircraft picks up the signal, which is then distributed through the plane via Wi-Fi.

The companies say Gogo is safe and won’t interfere with the plane’s operation. It is government-approved, and pilots can shut the system off should they deem it necessary.

Gogo has some limitations. The service plans to allocate its capacity so that low-bandwidth activities like Web surfing and email take priority over high-bandwidth ones like streaming video. That means you may find video to be slow and halting.

And Gogo is a North American, land-based service only. It won’t work over the oceans and, for now, it won’t work on other continents.

But for U.S. travelers who want to stay connected in the air, Gogo does the job.

Find all of Walt Mossberg’s columns and videos online, free, at the new All Things Digital Web site, http://walt.allthingsd.com. Email him at mossberg@wsj.com.

Ford, Microsoft Create Car System That Lets You Ask for a Song

Walter S. Mossberg — Thu, 08 Nov 2007 00:01:00 +0000

Under the hood, modern cars are packed with computers. But in the passenger cabin, they remain analog islands in a digital world. For some, this may be a blessed relief. But others want to bring their digital music and digital messaging into the place where they spend hours every week. Unfortunately, that’s still too clumsy a process.

Yes, more cars are making it easy to connect wirelessly with Bluetooth-equipped cellphones so drivers can make hands-free phone calls — but not hands-free text messaging. And that results in the dangerous practice of texting while behind the wheel.

And, yes, you can pipe the sound from your portable music player into the car’s speakers. But you usually have to control the song selection and skipping by handling the player itself, and that’s another dangerous distraction.

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Some car makers solve this music problem with integration kits that transfer control of the music player to the dashboard or steering-wheel controls and display song information on a dashboard screen. But this option is most common in luxury cars and is typically designed only for Apple’s iPods.

Now, Ford Motor, working with Microsoft, has come up with a system that’s a big step forward in integrating cellphones and portable music players into cars. It’s highly versatile and works with numerous devices on a wide range of Ford models.

I’ve been testing the $395 option, called SYNC, with multiple cellphones and music players. It’s quite good and indicates that the digitally backward auto industry finally may be getting it.

SYNC combines the often separate cellphone and music-player functions into one unified interface that can be controlled by a voice-recognition system that works well. You can command it by voice to play a single song out of thousands on your iPod or other music player. With some phones, it will even read your incoming cellphone text messages to you, and properly pronounce text-message shortcuts such as LOL (Laughing Out Loud.)

Ford isn’t limiting this system to luxury cars. It’s available on a dozen models — including the company’s least-expensive car, the Ford Focus. I tested SYNC on a Focus.

SYNC simultaneously handles multiple cellphones and music players from a variety of companies. It imports and remembers the address books and song information for up to 12 phones and four players, so that as you connect and reconnect a remembered device, wired or wirelessly, it is ready to go. It doesn’t have a hard disk and doesn’t store your music.

Unlike other approaches, the Ford system doesn’t require a special cable or proprietary connector. It uses a standard USB port and the cable that came with your player. SYNC will even play music directly from a USB thumb drive. There’s also an audio-in jack for players that don’t support USB, or which require both.

SYNC can even stream music wirelessly, over Bluetooth, from the cellphones that support this feature. However, due to limitations in Bluetooth, it doesn’t transfer song selection controls, or the song information display, to the dashboard in this scenario. The same limitation applies if your player can be connected only with the audio-in jack.

I tested SYNC with two music players and four cellphones and the system handled them all effortlessly. I used a year-old iPod and a new Samsung P2 as my test music players, and SYNC quickly transferred their song information and allowed me to select playlists, artists, albums, genres and individual songs by voice command.

I tried the cellphone functions with an Apple iPhone, a Motorola RAZR, a RIM BlackBerry and a new HTC Shadow phone and, again, all worked properly. While phone calls and address-book imports were handled easily on all the phones, some of SYNC’s advanced functions, like the reading of text messages and the streaming of music, aren’t widely supported on all phones. For example, only the RAZR worked with the text-message feature.

The iPhone test was especially interesting because it is both a Bluetooth-equipped phone and a full-fledged iPod. The SYNC treated it as both, simultaneously.

I found the voice-command system surprisingly reliable. In four days of testing, I encountered only a few instances in which my commands were misunderstood.

SYNC has some limitations. While it can read text messages on compatible phones, Ford didn’t build in the ability to dictate and send text messages. You can send only canned messages, like “Be there in 20 minutes.”

But there are a lot of advanced features — too many to list here. And Ford plans to add others, which owners will be able to install at home. Detailed information on the system is available at syncmyride.com.

Alas, I did discover one glitch. Twice during my testing, SYNC mistakenly declared that a music player had been unplugged when it hadn’t been. The system recovered with a little fiddling, but Ford needs to fix this.

Still, SYNC is a very well done method for integrating digital devices into a car, and in a model that most people can afford.

Email me at mossberg@wsj.com. Find all my columns and videos online free at the new All Things Digital web site, http://walt.allthingsd.com.

Don't Tell Your Boss, But There Is a Way to IM Despite Blocks

Sarmad Ali — Thu, 11 Oct 2007 00:01:00 +0000

Does your company stop you from downloading instant-messaging software in an effort to keep you from wasting precious time? Well, there’s a way to get around company barriers so you can chat away with family and friends.

Just use an Internet-based service so that you can chat from a Web page without having to install any software, which might be blocked by a firewall. I tested two such services: Meebo at www.meebo.com and KoolIM at www.koolim.com. Both are free.

These services let you simultaneously log in to multiple IM accounts — and communicate with people with various services. If you have a friend who uses Yahoo Messenger, for example, and another who likes MSN Messenger, you can chat with either.

Another plus: Meebo and KoolIM are far less vulnerable to viruses than downloadable applications. They’re also more efficient, saving users the hassle of installing multiple programs on a computer. This is especially handy for people with old computers that slow down when running several applications.

Meebo has a well-designed, sleek interface that makes it appealing to even the least tech savvy. From its home page, you simply sign in for different IM services—MSN Messenger, Yahoo Messenger, GTalk (or Jabber) and AIM (or ICQ). Your buddy list will be combined automatically. You don’t have to register, but if you do, you get perks such as a single sign-on for all of your accounts, and the ability to share files, save chat logs and store conversations.

I tried Meebo on my work Windows PC and my iBook at home, and it worked well on both. To start chatting, you just log in to any of the IM services by entering the screen name and password you already have with a service, or by picking a new name, password and services. Your buddy list will appear in a window on the right side of the page, with each name marked by an icon denoting the service the person uses. Once in your buddy list, you can add or delete a contact, message or join a group chat.

The service also offers MeeboMe, a way to chat from your own Web site. Bloggers can use this to start a conversation with site visitors who log in to their Meebo account. It also shows how many users are on the site at any time.

But Meebo, like most such Web services, lacks the ability for audio and video chats — basic features on installed IM software. If you’re used to plugging in a Webcam and headgear to chat with friends, these services might not be for you. Meebo also doesn’t have the standard send button that’s on installed IM software. Instead, you press a key on your keyboard.

Sharing files using Meebo is tricky, too. Only Meebo account holders can send files; although anyone can receive them. When I sent a PDF file to my friend on her installed MSN Messenger, she received a message and a link that rerouted her to Meebo’s home page with no further guidance. When I sent her the same file after she logged in to her MSN using Meebo, she could open the file.

KoolIM also connects users to multiple IM accounts from one Web page. It gives you the option to create an online account, so you don’t need separate log-ins for each IM service you’ll encounter.

You can select an embedded or a pop-up version of the service. The embedded version shows your buddy list and messages as windows tied to a Web page, while the pop-up version lets you move the windows around the screen. You can choose to display all of your buddies or only the ones online. In your buddy-list window you can add and delete names and log in to or out of a service.

I didn’t like having text ads appear at the bottom of the IM window in KoolIM, or the fact that, unlike Meebo, there isn’t a time stamp on messages to tell you when they arrived. It also doesn’t allow you to send files, as Meebo does. And it doesn’t let you save conversations or chat logs. KoolIM’s lack of some of these basic features might make it less appealing to consumers, especially those who ponder swapping it with their desktop software.

I preferred Meebo, but both services are good alternatives to installed IM, if you’re willing to do without audio and video features.

Walt Mossberg is on vacation. Find all my columns and videos online free at the new All Things Digital Web site, http://walt.allthingsd.com.

Email me at Sarmad.Ali@wsj.com.