But what if you only have a standard cellphone with a lousy Web browser — or even the best Web-browsing phone, but it lacks a fast data connection? What if you’re speeding down the road in a car, where typing is dangerous?

Now, there’s a way to get your questions answered despite those hurdles. It’s a free cellphone service that lets you ask any question answerable via a Web search, using any cellphone, by simply making a voice call. It’s called ChaCha, and I’ve been testing it out.

To use ChaCha, you just dial 800-2chacha (800-224-2242) and state your question. In a few minutes, you’ll get an answer via text message. In one test, I asked ChaCha who was the winning pitcher in the previous night’s Red Sox victory against the Yankees. In a few minutes, I received a text message with the correct answer: Daisuke Matsuzaka.

ChaCha requires no registration and works on any cellphone carrier. It needs no special codes or key words. You just state your question as if you were asking a friend. If you prefer to type your question, you can text it to “ChaCha,” or 242242. Though ChaCha itself charges no fees, your phone carrier may charge for the minutes you use, or for the text messages.

The service works by routing your questions to one of 10,000 hired “guides” — students, stay-at-home parents, retirees and others — who look up the questions on the Web and reply. They get paid 20 cents per answer.

Naturally, these guides vary as to their speed and accuracy. If you don’t like the answers they give you, or you want related information, you can call back or reply to the text message with a follow-up question. For instance, after learning which pitcher had won for Boston, I asked who lost the game for New York. I was quickly informed it was Phil Hughes.

Overall, I liked ChaCha. In most cases, I received fast, accurate, useful answers. But it has two weaknesses. One is that the low-paid, part-time guides can provide inconsistent service. When I asked for the best Mexican restaurant in D.C., for example, ChaCha came up with a choice that few locals would cite.

The other is that, unlike many other cellphone information services, ChaCha doesn’t automatically know your location. So, unless you include a location in your query, it’s clueless about questions such as “Where’s the nearest drugstore?”

ChaCha is hardly the only information service for cellphones. Google offers a text-message service where you can ask questions on a wide variety of topics, and a voice-based service that locates businesses near your location. Microsoft’s TellMe subsidiary just introduced a voice-based service that answers location-specific questions about businesses, weather, traffic and movies, and displays the answers on the screens of BlackBerrys.

But these competitors are more limited than ChaCha in key respects. Google’s broader mobile-search service, Google SMS, requires that questions be sent via text message using special key words. Its voice service, Goog411, finds only local businesses. TellMe’s new service is limited to location-based information and works only on certain phones.

I tested ChaCha using three very different phones: a cheap, bare-bones Samsung flip phone from Sprint; a midrange Motorola Razr from Verizon; and an Apple iPhone running on AT&T. I asked questions via voice and text from various locations, including my car, where I used a hands-free microphone.

I asked about sports, TV shows, journalism, history, weather, nutrition, demographics and shopping. ChaCha handled most of these inquiries correctly and was able to fix most of its errors after I asked follow-up questions. For each question, it sends two text messages: one restating your query and saying it’s working on it, and the second containing the answer.

Each ChaCha answer is accompanied by a Web link. If your phone has a decent browser, you can go to that link to learn who the guide was, and what his or her Web-site source was.

ChaCha gave me the weekend weather forecast in Boston, the date of death of Abigail Adams and the cast of the TV show “Brothers & Sisters.” It provided Peyton Manning’s salary and the sodium content of a McDonald’s quarter pounder. Its most impressive performance came when it correctly answered an obscure historical question: “When was the Gaspee burned?” The Gaspee was a British tax-collection ship burned in Rhode Island in 1772 in what is often considered the first act of war of the American Revolution.

The company is working on adding automated location knowledge, at least on certain carriers and phones. For now, you can tell it your location by sending a special command via text message. But even without the location features, ChaCha is a fun and useful service.

Find all of Walt Mossberg’s columns and videos online, free, at the new All Things Digital Web site, http://walt.allthingsd.com. Email him at mossberg@wsj.com.

Corrections & Amplifications

ChaCha, a mobile-phone search service, is incompatible with several small U.S. cellphone carriers. This column incorrectly said that the service works on any cellphone carrier, based on incorrect information supplied by the company.

Starting this week, just such a smarter navigation box is hitting the market. Called the Dash Express, this $400 product looks a lot like units from better-known firms such as Garmin (GRMN) and Magellan. Like them, it uses GPS satellite signals to locate your car on an easily seen map, and to route you to destinations and places of interest, using both visual and spoken instructions.

But, unlike any other in-car navigation device I’ve seen, each Dash Express, from a Silicon Valley start-up called Dash Navigation, becomes part of a network, connected to the company via the Internet. Each device not only receives and displays information, but transmits it as well, acting as a “probe,” as Dash calls it, to measure local traffic speeds. This information is compiled by the company and then broadcast back to all other Dash units in your area, almost instantly painting streets on your map with color codes to indicate traffic speeds.

I’ve been testing a Dash Express in and around my home base of Washington, D.C., and, while it isn’t perfect, I like it a lot. If the company sells enough units to create a solid network, Dash could radically improve in-car navigation.

That “if” is the big catch with Dash — in order to get its special benefits, enough units must be sold in your city to feed the network with sufficient traffic data. According to the company, for most cities just “several hundred” units would be enough to provide more than half of the significant traffic data it requires for major roads during normal commuting hours.

Meanwhile, Dash, like some of its competitors, makes use of limited traffic data provided by a commercial vendor. This information, which mainly covers major highways, is presented as a dotted line on the Dash maps, to indicate that it may be stale. By contrast, fresh input from Dash’s own network is presented as a solid line.

For the next 30 days, the Dash Express will be available exclusively at Amazon.com (AMZN) for $399.99. You get three free months of Dash’s service, including traffic and other features, such as wireless map updates. After that, the service costs between $9.99 and $12.99 a month. That fee includes the cost of the Internet connection used by the Dash Express, which is achieved using both cellphone and Wi-Fi networks.

To test the Dash, I had to create a tiny two-car network. My colleague Katie Boehret and I each drove the same route in Dash-equipped cars, about 15 minutes apart. The route included everything from the smallest residential streets to large local commuter arteries to the jammed Washington Beltway.

Katie went first, and by the time I retraced her route, my Dash unit’s screen was ablaze with solid-color streets indicating the traffic speeds she had encountered: green for free-flowing traffic, yellow for moderate congestion, red for stop-and-go conditions. Even two-lane local roads, the kind where traffic data are almost never available, were colored in.

Once Dash begins selling, the company won’t rely much on the information provided by a single driver like we did. It will average and weight the information it receives, to eliminate odd results from especially fast or slow drivers, and to emphasize the newest data. Each Dash reading will time out after no more than 25 minutes, turning solid lines into dotted ones as a warning that the information may be old.

I did run into a couple of glitches during the test. For one small road Katie had traveled, I received no Dash data. And on the return trip, Dash tried to route me right into a Beltway traffic jam, even though its screen showed that area in red. The company is working a future feature, called My Route, that would allow savvy drivers to order the device to use the local routes they prefer, to avoid such jams.

Dash Express has a host of other nice features, explained online at dash.net. Instead of giving you one route to your destination, it offers three choices, one of which supposedly incorporates current traffic conditions. It allows you to type in a destination on a personalized MyDash Web page and have that address sent wirelessly to your Dash unit, ready to be selected. You could even have a colleague or friend send you a destination while you are driving, so you don’t have to pull over to type it in or, worse, try typing while driving.

And the Dash also connects to the Internet to perform searches for local businesses, and then routes you there. Plus, you can create your own lists of favorite places and points of interest, or share those created by others and send these to your Dash from the MyDash Web site.

Dash Express finally brings the power of the Internet, and of community information, to auto navigation. If it becomes popular, it could be a big deal.

• Email me at mossberg@wsj.com. Find all my columns and videos online, free, at the new All Things Digital Web site, http://walt.allthingsd.com.