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Motorola's Droid Is Smart Success for Verizon Users

Walter S. Mossberg — Thu, 05 Nov 2009 02:10:06 +0000

Verizon Wireless customers tend to love the company’s fast 3G network. But many tech-oriented Verizon loyalists gripe about the carrier’s high-end smart phones, which haven’t matched the cachet and versatility of the Apple iPhone sold by AT&T (T). In fact, some Verizon customers have switched to AT&T simply to get an iPhone.

[ See post to watch video ]

But this week, Verizon (VZ) is rolling out a device that finally gives it a more credible alternative. This new $200 phone is the Motorola Droid and it’s the first Verizon model to run Google’s (GOOG) Android smart-phone operating system. I’ve been testing the Droid, and while it has some significant drawbacks, I regard it as a success overall. It’s the best super-smart phone Verizon offers, the best Motorola (MOT) phone I’ve tested and the best hardware so far to run Android. I can recommend the Droid to Verizon loyalists who have lusted for a better smart phone, but don’t want to switch networks.

Like the iPhone, the Droid is really a powerful hand-held computer that happens to make phone calls, and is a platform for numerous third-party programs, or apps. Currently, Android offers over 12,000 apps. That is just a fraction of the 100,000 apps available for the iPhone, but it’s well above what the newer BlackBerry or Palm (PALM) phones offer.

The Droid is also the first phone that runs the 2.0 version of Android, which sands off some of the rough edges of Google’s platform and adds some features—notably, a free voice-prompted turn-by-turn navigation program. Android still isn’t as slick or fluid as the iPhone’s OS, in my view, but it has some functionality Apple (AAPL) omits, including the ability to run multiple third-party apps simultaneously.

The Droid is a handsome, squared-off device with a gorgeous, huge, high-resolution screen, bigger and sharper than the iPhone’s. There’s also a slide-out physical keyboard. It’s only a tad longer and thicker than the Apple product. But it’s 25% heavier, which makes it less comfortable to carry around in a pocket.

The Droid also has a higher-resolution camera than the iPhone’s: five megapixels versus three megapixels. And the camera has a flash, which the Apple lacks. In my tests, pictures came out OK, though not dazzling, and videos I shot were quite good.

Motorola’s Droid

The Droid’s large 3.7-inch screen looked great, but it lacks multitouch features, such as two-finger zooming, and it seemed less responsive than some other touch screens I’ve tested.

Battery life is listed at a whopping 6.4 hours, and, in my tests, the Droid easily lasted through the day on a single charge. Phone calls were crisp and clear, and I never suffered a dropped call. Verizon’s network was speedy and reliable for Web surfing, email and social networking. I copied some songs and videos onto the Droid by plugging it into a computer, and all played properly.

The Droid, whose $200 price comes only after a $100 mail-in rebate, requires a minimum $70 monthly service plan for two years, and text messaging costs extra. It comes with 16 gigabytes of memory, in the form of a removable card, and can handle up to a 32-gigabyte card.

Unfortunately for lovers of physical keyboards, I found the one on the Droid to be pretty awful. It has flat, cramped keys that induce too many typing errors, yet lacks auto-correction. I found myself using the virtual on-screen keyboard, which was pretty fast and accurate for me, and did include auto-correction.

Another downside: The Droid’s screen has only three panels for displaying apps, versus 11 on the iPhone, and some large apps, called widgets, hog much of the space on these panels.

Like the Palm Pre, the Droid tries to integrate social networking with contacts, though in a more limited way. It handles Google’s Gmail and Facebook, as well as Microsoft Exchange for corporate email and data. A nice feature lets you tap a contact’s picture and get instant options for ways to communicate.

The Droid can do some cool tricks with a couple of $30 optional docks, one for the car and one for the desk or nightstand. When placed in the car dock, the phone automatically displays a horizontal view with large buttons, including one for the built-in navigation system. In my tests, this navigation system worked pretty well, even showing photos of certain intersections. But it also gave me a couple of bad directions, such as sending me the wrong way at a fork in the road.

When placed in the desktop dock, the Droid displays the time and a different row of large icons from when it’s in the car dock, including music and an alarm clock.

I ran into one odd flaw with my test Droid, and with a second test unit tried by a colleague. Neither could send a photo via multimedia messaging to either my iPhone or her BlackBerry. Verizon was able to send pictures this way to my iPhone from other Droids, and it suspects some flaw in our test units.

The Droid is potentially a big win for Verizon, Motorola and Google, as well as for loyal Verizon customers.

Find Walt Mossberg’s columns and videos online, free, at walt.allthingsd.com. Email him at mossberg@wsj.com

The CLIQ, Storm2 Join Long Parade of iPhone Threats

Walter S. Mossberg — Thu, 15 Oct 2009 02:02:09 +0000

(See Correction & Amplification below.)

It’s raining smart phones. No, make that super-smart phones, the type of hand-held computer, like Apple’s iPhone or the models powered by Google’s Android software, that browse the Web well, have sophisticated communication functions and are made to run a wide variety of modern third-party apps. This holiday season, new super-smart phone models seem to be appearing weekly.

[ See post to watch video ]

So far, the king of this new field, in my view, remains its pioneer, the iPhone. Apple’s phone has its limitations, but its design, usability and versatility have kept it ahead. There’s a well-equipped iPhone model available for as little as $99, and the platform offers a staggering 85,000 downloadable apps. By comparison, there are around 10,000 apps for Android, 3,000 for the newer models of the Research in Motion (RIMM) BlackBerry, a few hundred modern apps for phones running the latest versions of Microsoft’s (MSFT) Windows Mobile software, and even fewer than that for Palm’s (PALM) Pre and its soon-to-be released little sibling, the Pixi.

But nobody is conceding the game to Apple (AAPL). A flood of new Android models is upon us, and RIM, which has a fanatical following for its BlackBerry models, is still potent despite the disappointment surrounding its first touch-screen model, the Storm.

Motorola CLIQ

I’ve been testing two new contenders, and both represent second chances of sorts. One is the revised version of the BlackBerry Storm, called the Storm2, from Verizon (VZ). The other is the first super-smart phone from Motorola, the fading former phone leader. It’s an Android-based model called the CLIQ, which will be offered by T-Mobile.

Here’s a quick look at these two new pocket computers.

Motorola CLIQ

The CLIQ is a hefty slider phone, with a touch screen on top and a slide-out physical keyboard underneath. It has a smaller screen than the iPhone or Storm, and comes with just two gigabytes of memory versus 16 gigabytes for the $199 iPhone. But the CLIQ claims six hours of talk time, an hour more than Apple’s device, and, unlike the iPhone, it has a removable battery and expandable memory. It also has a higher-resolution camera—five megapixels versus three megapixels.

It boasts all of the standard Android features. But what sets the CLIQ apart is that it’s built around the idea of consolidating all your communications and social networking, and making them easy to access. Motorola (MOT) does this with special software called Blur, part of which exists on the device itself and part on a special Motorola-run server.

Blur takes the form of special on-screen widgets. One constantly displays your own status on various services, such as Facebook and Twitter. Another, called Happenings, shows your friends’ latest updates on social-networking services, without requiring you to enter separate apps. A third, called Messages, offers a quick snapshot of current emails and text messages from all your accounts. Each entry in your address book also displays the person’s social-networking status and information.

In my tests, all of these Blur features worked nicely and proved handy, except that I couldn’t get it to consolidate both of my Gmail accounts.

My biggest gripe was with the physical keyboard, which I found cramped and hard to use. The top row is too close to the bottom of the screen and, on the bottom row, I kept hitting the symbols key when I was aiming for “M” or “N.” So I found myself constantly resorting to the virtual on-screen keyboard, which worked pretty well.

BlackBerry Storm2

The original Storm, RIM’s first phone without a physical keyboard, didn’t convert droves of traditional BlackBerry lovers. This was partly because it had an odd typing mechanism where the whole screen moved with each tap on the virtual keyboard. Also, the phone lacked Wi-Fi and, when held vertically, the device offered only a cramped on-screen keyboard with multiple letters on each key.

BlackBerry’s Storm2

The Storm2 fixes all those flaws. The screen now stays still when tapped, providing tactile feedback electronically instead of mechanically. This allows for faster, smoother typing. The new model also has Wi-Fi. And you can now use a full, albeit squeezed, virtual keyboard in vertical mode.

In addition, while the dimensions haven’t changed, the Storm2 looks sleeker and has a few user interface refinements, like an on-screen Send button.

Overall, I found the Storm2 worked well in my tests. Battery life was decent, with 5.5 hours of claimed talk time, and typing was much improved, though I doubt it will satisfy lovers of physical keyboards.

The browser is still inferior to Apple’s, Google’s and Palm’s. And the traditional BlackBerry interface cries out for a major overhaul in a touch device like this, especially when you add a lot of apps. RIM’s menu and folder metaphor seems tired on this device.

Verizon hasn’t set a launch date or price for the Storm2, but it’s likely to appear in November at around $200.

The super-smart-phone war is still in its early stages. There are more and even better devices on the way, and Apple will have plenty of clever competition.

Corrections & Amplifications

The Motorola CLIQ comes with two gigabytes of memory and the $199 iPhone comes with 16 gigabytes. A previous version of this column incorrectly expressed these figures as megabytes, not gigabytes. An earlier version of this column also mistakenly stated, based on a BlackBerry fact sheet, that the Storm2 will ship with two gigabytes of memory. Wednesday night, after the column was published, the company said the Storm2 will actually ship with 18 gigabytes of memory.

Find all of Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, walt.allthingsd.com. Email him at mossberg@wsj.com.

BlackBerry's Storm Presses Into the Touch-Phone Fray

Walter S. Mossberg — Thu, 20 Nov 2008 02:32:02 +0000

To its fiercest devotees, one of the best things about the BlackBerry is its carefully designed physical keyboard, which the skilled BlackBerry addict can play like a violin. These folks scorn Apple’s popular iPhone, whose keyboard is virtual and must be operated by tapping on the screen.

But, on Friday, Verizon Wireless and Research in Motion (RIMM), the BlackBerry’s maker, will do the unthinkable: They will introduce a BlackBerry model without a physical keyboard, one where typing and navigating require tapping on glass, just as users do on the iPhone. This new model is called the BlackBerry Storm, and will sell for $250 with a two-year contract, though a $50 mail-in rebate can bring the price down close to the $199 that Apple (AAPL) charges for the base model of the iPhone.

[ See post to watch video ]

Despite its lack of a keyboard, the Storm is a real BlackBerry in every other respect, with push email, corporate features and the familiar BlackBerry menus. In many respects, the Storm is a touch-based, large-screen version of the recently released BlackBerry Bold, which is the most polished version of a traditional BlackBerry. It is also the latest member of the new class of hand-held computers, the super-smart phone category kicked off by the iPhone last year and joined by the Google G1 earlier this year.

The Storm sports a large, high-resolution touch screen that fills most of its surface and automatically switches from portrait to landscape mode when the phone is turned. There’s also a forthcoming souped-up download store for third-party software, meant to be similar to the ones on the iPhone and the Google (GOOG) phone. And the Storm can even be used in European and other countries where most Verizon (VZ) phones don’t work.

BlackBerry Storm’s touch screen switches from portrait to landscape mode when turned, and aims to make typing on glass feel more like typing on a real keyboard.

However, the biggest innovation in the Storm is a clever feature RIM hopes will give it a big advantage over the iPhone. When you strike a key or icon on the Storm’s screen, you feel a physical sensation, as if you were pressing down on a real key or button. That’s because you are, in fact, pressing a real button. The entire glass display is one large button, mounted on a mechanical substructure that allows it to be depressed when pressure is applied.

The idea behind this feature is to make typing on glass feel much more like typing on a real keyboard, and thus to make the virtual keyboard, and the touch interface, more acceptable to people used to physical keyboards and buttons. This push-down screen also replaces the side-mounted scroll wheel or track ball on other BlackBerrys for activating menu choices and icons.

But, in my tests, this physical feedback feature, which RIM calls SurePress, didn’t magically turn the Storm’s touch interface and virtual keyboard into their physical counterparts. The feature does provide a more reassuring confirmation that a key has been struck or an icon has been clicked than the mere visual feedback one receives from the iPhone. But neither I, nor any of the several BlackBerry addicts I asked to try it out, considered typing on the Storm’s keyboard to be very similar to using the keyboard of a traditional full-sized BlackBerry.

In my opinion, using the Storm’s keyboard is much more like using the iPhone’s keyboard than a traditional BlackBerry’s. I found that I could type quite well on the Storm after awhile, but that a greater adjustment, and more practice, were required than with a physical keyboard.

The Storm also has a keyboard oddity that I found annoying, and that may put off others. It presents you with a full virtual keyboard only when you are holding it horizontally. When you hold the Storm vertically, you get a mashed-up keyboard, like the one on the narrower BlackBerry Pearl, which has multiple letters on each key. This keyboard design relies on software to guess which letter you meant to press. You can also switch to a virtual cellphone-style keypad that requires you to hit each key multiple times.

From left, BlackBerry Storm, Google G1, and iPhone 3G

This is a curious design decision. Once a company ditches a physical keyboard for a virtual one, it can create all kinds of keyboard variations. RIM could have offered a full, vertically oriented keyboard, even if it would have had smaller, more closely spaced keys.

RIM also failed to customize the Storm’s virtual keyboard for some common, specific tasks. For instance, on the iPhone, when you are typing in a Web address in the browser, the keyboard morphs to offer a convenient key that automatically enters “.com”. Not so on the Storm.

There’s another glaring deficit in the Storm: It lacks Wi-Fi capability. This means that, unlike on the Bold, the iPhone or the Google G1, if high-speed cellphone data service is absent or pokey, you can’t fall back on speedy Wi-Fi connections in public places. And, at home or in the office, you can’t take advantage of Wi-Fi connections that are often much faster than cellphone data networks.

The Storm has some important advantages over the iPhone. Its screen, while 7% smaller physically, offers about 13% higher resolution. Photos and videos look beautiful on it. It has much better battery life for phone calls than either the iPhone or the Google G1. While the latter two phones deliver just under their claimed five hours of talk time, in my tests, the Storm lasted a bit over six hours, which is actually half an hour more than its claimed 5.5 hours of talk time. And the Storm has a removable battery, unlike its Apple rival.

This new BlackBerry comes with more memory than the similarly priced base model of the iPhone — nine gigabytes versus eight gigabytes. And, unlike the iPhone’s memory, the Storm’s is expandable, via larger flash cards.

The Storm’s camera is much better than the iPhone’s, at 3.2 megapixels, versus just 2 megapixels for the Apple device. It also has zoom and flash, features the iPhone’s camera lacks. And, unlike the iPhone or the Google G1, the Storm can record videos. In my tests, all of these camera features worked well.

Also, the Storm has copy and paste functionality; MMS (a service for sending photos directly to other phones without using email); voice dialing; and the ability to act as a modem for your laptop. It also allows you to edit, and not just to view, Microsoft (MSFT) Office documents. All of these features are missing from the iPhone out of the box.

The Storm also has a better speaker than the iPhone, and a noise-canceling microphone system. Phone calls, even on speaker phone, were crisp, clear and plenty loud. Physically, the Storm is attractive but hardly svelte. While it’s about the same length and width as the iPhone, it is 15% thicker and 17% heavier — almost as heavy as the chunky G1.

The Verizon high-speed network on which the Storm runs is older and better-established than either the T-Mobile (DT) high-speed system the G1 uses or the AT&T (T) 3G network used by the current iPhone. Where Verizon’s high-speed data coverage is strong, the Storm flies.

But, because it lacks Wi-Fi, the Storm can be much slower at Web access than its main competitors. I tested these Web speeds in two hotels in Silicon Valley. In the first, where Verizon reception was strong, the Storm trounced the iPhone on cellphone data speeds, averaging over 800 kilobits per second to the iPhone’s 621 kbps over AT&T. But, when I switched the iPhone to use the hotel’s Wi-Fi network, it beat the Storm by 100 kbps or so.

At the second hotel, barely a mile away, the Storm’s lack of Wi-Fi hurt much more. There, Verizon’s signal was poor, and data speeds on the Storm averaged a horrible 96 kbps. But the iPhone on AT&T averaged 459 kbps, and on Wi-Fi the iPhone averaged 785 kbps.

My test Storm, which was a near-final model missing only a few minor software tweaks, was also sluggish at some tasks. It took noticeably longer than the iPhone to flip the first photo from landscape to portrait orientation, or to start the process of flipping through a series of photos by swiping them with a finger. And some other tasks were also slow. It’s possible that production models will be quicker.

Rim has tweaked the familiar BlackBerry user interface for the touch screen, and in general these changes worked well. You select the menu item or icon you want with a light touch, then press down on the screen to activate or confirm your choice. There are even a couple of cool new touch features. For instance, in a list of emails, if you lightly touch and hold one entry, the Storm shows you all messages in that thread.

But this combination of a light touch followed by a hard press on the large screen took some practice, just like typing did. It befuddled several BlackBerry veterans at first.

And some common tasks took more steps than on the iPhone. For instance, emailing a link from a Web page required four steps on the Storm, versus two on the Apple device. The Storm’s email system will be familiar to every BlackBerry user. It has the same corporate email features as other BlackBerrys, and I was easily able as well to use a BlackBerry Internet email account and to set up several personal email accounts, including Gmail.

The Web browser is much improved over the one in older BlackBerry models, and offers multiple ways to view and navigate pages, including one in which a finger moves a cursor, just as on a PC. But I found that panning and zooming in the browser was a bit slower and more awkward than on the iPhone. And, to make some Web sites work properly, I had to dig through menus to change options.

Using the BlackBerry desktop software, I was easily able to synchronize my calendar and contact data over a cable from a Windows PC. (There’s also Mac software for the same task.) But, unlike the iPhone or the G1, the Storm doesn’t offer wireless synchronization from consumer services, only from corporate servers.

The Storm’s multimedia software isn’t as fancy as the iPhone’s, but it’s better than the G1’s, and worked very well in my tests.

Overall, the Storm is a very capable handheld computer that will appeal to BlackBerry users who have been pining for a touch-controlled device with a larger screen. And it offers yet another good option for anyone who is looking to buy one of the new, more powerful, pocket computers.

Find all of Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, walt.allthingsd.com. Email him at mossberg@wsj.com.

Google Answers the iPhone

Walter S. Mossberg — Thu, 16 Oct 2008 04:02:04 +0000

In the exciting new category of modern hand-held computers — devices that fit in your pocket but are used more like a laptop than a traditional phone — there has so far been only one serious option. But that will all change on Oct. 22, when T-Mobile and Google bring out the G1, the first hand-held computer that’s in the same class as Apple’s iPhone.

[ See post to watch video ]

I have been testing the G1 extensively, in multiple cities and in multiple scenarios. In general, I like it and consider it a worthy competitor to the iPhone. Both devices run on fast 3G phone networks and include Wi-Fi. Both have smart-touch interfaces and robust Web browsers. Both have the ability to easily download third-party apps, or programs.

But the two devices have different strengths and weaknesses, and are likely to attract different types of users.

If you’ve been lusting after the iPhone’s functionality, but didn’t like its virtual keyboard or its user interface or its U.S. carrier, AT&T, the G1 may be just the ticket for you. But it does have some significant downsides.

By far, the G1’s biggest differentiator is that it has a physical keyboard, which is revealed by sliding open the screen. The keyboard proved only fair in my tests, with keys that are too flat and that can be hard to see in bright light, and with a bulge in the body on the right side that you have to reach over to type. But, for the many people who can’t stomach typing on glass, the G1 keyboard will be a welcome sight. It’s complemented by a BlackBerry-like trackball for navigation.

The G1 has a smart-touch screen like its iPhone rival, for Web browsing and downloading programs. But it has a physical keyboard for conventional typing.

The G1 has a removable battery and uses removable, expandable memory cards. And it’s even a bit cheaper than its Apple (AAPL) rival: $179 versus $199. Its data plan also costs less — $25 a month versus $30 — and includes 400 free text messages, which cost extra on the iPhone. There’s also a $35 plan that includes unlimited text messages. And both plans include free use of T-Mobile’s Wi-Fi hotspots.

The G1 has a slick, clever touch interface to go along with its keyboard, and it includes a powerful new operating system. The operating system, called Android, was built by Google (GOOG). It is slated to appear on other phones over time, though it likely will look different on other devices because it is fully open to modification by other companies.

On the G1, the touch interface is fast and smooth. Programs appear when you drag up a tab at the bottom of the screen, and notifications of new messages can be read by simply dragging down the top bar of the screen.

You get much more flexibility in organizing your desktop than on the iPhone. In addition to placing icons for programs there, you can add individual contacts, music playlists, folders, Web pages and more. You just press on the screen for a longer-than-usual time, and a list of items you can add appears. It also has a higher-resolution camera than the iPhone, but like the Apple phone, it can’t shoot video.

It’s also much easier to place a phone call on the G1 than on the iPhone. You can just start typing a contact name or phone number while on the home screen, sparing you the need to enter the phone or contacts program. And there’s a virtual phone keypad that allows you to avoid opening the physical keyboard just to dial a number. It’s also much easier to jump to the top and bottom of long lists.

The G1’s Web browser, built on the same technology as the iPhone’s, worked well at rendering scores of common sites in my tests. You can either pan around pages with your finger, or choose to view the whole page at once and zero-in on a section by moving a small rectangle around.

This first Android phone, which was largely designed by Google and built by Taiwan-based HTC, also includes some key features Apple omitted. These include a limited ability to copy and paste text, and the ability to send photos directly to other phones without relying on email, a common phone feature called MMS, or Multimedia Messaging Service. And, unlike AT&T (T), T-Mobile (DT) will even allow users to legally unlock the phone after 90 days and start using it on another carrier, provided you pay a hefty early-termination fee.

In my battery tests, the G1 lasted through the day, but I had to charge it every night. That’s better than the initial battery life on the current iPhone, though in fairness, Apple has improved the iPhone’s battery life through software updates, and I found them to be about the same for mixed use.

In my talk-time test, the G1 got just under its claimed five hours, about 19 minutes better than the iPhone.

There are two email programs: one for Google’s Gmail, another for all other email services. There’s an instant-messaging program that works with multiple services. There’s one program for accessing Google’s YouTube service and another for Google Maps. The G1’s Google Maps program even has a feature, coming soon as well to the iPhone, that offers photographic street views of certain locations. But the G1, unlike the iPhone, includes a compass that orients the street views as you walk.

The built-in download store for third-party programs, called Market, worked well in my tests. I was able to quickly download games, productivity programs, and other apps and, unlike Apple, Google says it isn’t blocking any programs.

However, the G1 also has downsides. It’s a chunky brick of a device. While it’s a bit narrower than the iPhone and feels OK in the hand, it’s almost 20% heavier and nearly 30% thicker. It also has a smaller screen and doesn’t accept standard stereo headphones.

The G1 also skimps on memory. It comes with only 1 gigabyte of storage, just one-eighth of what the base iPhone offers. To increase the G1’s memory, you have to lay out more money to buy a larger memory card.

The G1 also limits third-party applications to a paltry 128 megabytes of memory. At one point in my tests, after downloading a bunch of third-party programs, and adding songs and videos, the G1 warned me it was running out of room, a warning I have never seen on my heavily used iPhone.

Another downside for some users: The G1 is tightly tied to Google’s online services. While you can use non-Google email and IM services, the only way you can get contacts and calendar items into the phone is to synchronize with Google’s online calendar and contacts services. In fact, you can’t even use the G1 without a Google user ID and password.

The G1 doesn’t allow the use of Microsoft’s Exchange service for email, contacts or calendar items, or any other company’s over-the-air synchronization for contacts and appointments.

In my tests, synchronizing with Gmail, and with Google’s contacts and calendar applications, was smooth and fast. So, the G1 may be great for dedicated Google users, but not so good for folks who rely on competing calendar and contacts services from, say, Yahoo (YHOO) or Microsoft (MSFT). Future Android phones may not be so tightly tied to Google services, but the G1 is.

It also can’t synchronize any data at all directly with a PC or Mac. For instance, it can’t sync with Microsoft Outlook or Windows Media Player on a PC, with Apple’s iCal or Address Book programs on a Mac, or with iTunes on either Windows or the Mac. It has no PC-based synchronization software of its own, and it offers no way to automatically back up your settings, music, applications, videos or photos, either to a computer or to an online repository, though Google says it plans to add a backup feature.

To get Outlook or iCal data onto the G1, you must install add-on software. To get your songs, videos and photos onto the G1, you must plug the phone, or its memory card, into your computer and manually move the files over.

Overall, I found the G1’s user interface inferior to the iPhone’s. It lacks the iPhone’s ability to flick between multiple pictures and Web pages, or to zoom in and zoom out of a photo or Web page by simply using two fingers to “pinch” or expand the image. It also doesn’t automatically change the orientation of the screen from portrait to landscape simply by turning the phone.

Further, many common controls that are easily visible on the iPhone can be accessed on the G1 only by pressing a menu button or by using keyboard shortcuts you have to memorize. Examples are stopping the loading of a Web page or moving forward to the next Web page.

There’s also no on-screen keyboard even for quick tasks, such as typing Web addresses, so you’re constantly having to turn the phone and open the physical keyboard, which quickly becomes a pain.

The G1 also is a greatly inferior multimedia device when compared with the iPhone. Its music player, while adequate, isn’t as nice as the built-in iPod on the iPhone. And it lacks a video player altogether, though a rudimentary one can be downloaded from the Market. The G1 does come with a program for buying songs from Amazon (AMZN), which worked well in my tests.

And then there’s the network. Despite all the troubles AT&T has experienced with its fast 3G network, which is still being built out, that company has 3G service for the iPhone and other devices in 320 U.S. metro areas. By contrast, T-Mobile offers 3G in just 20 U.S. metro areas. Eight more cities are due to come online by year end, which will still leave T-Mobile’s 3G coverage far behind that of AT&T and Verizon (VZ), which will soon introduce its own iPhone competitor, the BlackBerry Storm.

I did 40 speed tests comparing the G1 and the iPhone to see how fast they could download a Web page over 3G. The tests, conducted in Scottsdale, Ariz., and Washington, D.C., showed the iPhone to be consistently faster, by an average of between 50 and 100 kilobytes per second, even though T-Mobile’s network was carrying much less traffic than AT&T’s.

Overall, the G1 is a very good first effort, and a godsend for people who prefer physical keyboards or T-Mobile but want to be part of the new world of powerful pocket computers.

Find all of Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, walt.allthingsd.com. Email him at mossberg@wsj.com.

Flock Web Browser Eases Multitasking But Has Drawbacks

Walter S. Mossberg — Thu, 07 Aug 2008 01:26:44 +0000

Even with the advent of tabbed browsing, which allows you to keep multiple Web pages open in the same window, Web multitasking can be a pain. You have to constantly click back and forth among tabs if they contain fast-changing material you check often, like the status of your friends in social-networking services, or updates to news feeds.

Trying to share information with people on your Web-based networks can introduce another layer of digital jujitsu. It can be awkward to snag a photo or a snippet of text from one Web site and send it to a friend in a social network on another, or post it to your own blog.

[ See post to watch video ]

But I’ve been testing a little-known Web browser that attempts to solve these problems. It’s called Flock, and it bills itself as “the social Web browser.” I found that it worked well, but it isn’t for everyone, and it has some important downsides.

Flock is a modified version of the excellent Firefox Web browser that tacks on some special features for social networkers and bloggers. It’s available free at flock.com in essentially identical versions for Windows, Mac and Linux.

Flock adds a special vertical “sidebar” at the left of the browser that keeps your social networks, photo sites or news feeds visible at all times, regardless of what page you’re viewing in the main browser window.

For instance, with Flock, you can see that you have a new friend request in Facebook, or that a pal has posted new photos in Flickr, without clicking away from reading this column in the main browser window.

But, wait: There’s more. With one click, you can display a horizontal “media bar” across the top of the browser containing thumbnails of all of a friend’s photos or videos from a social-networking or photo site, again without changing what’s in the main browser window.

These two special bars also allow you to take action. For instance, you can just drag images and text from Web pages into the sidebar to share them with friends listed there. And any photo on the media bar can be quickly emailed or posted to a blog.

There’s also a “Web clipboard,” which can save any text, image or link from a site in the main window by merely dragging it to the Flock sidebar. Once an item is in this clipboard, it stays there until you delete it.

Flock has its own built-in blog editor, which allows you to quickly compose, edit and publish blog posts containing interesting items you encounter on the Web. And it creates a special personal Web page, called My World, which combines your social-networking updates, news feeds and photos.

I found Flock productive and fun to use. I tested its special sidebar with my Facebook, Flickr, Picasa and YouTube accounts, and with my favorite news feeds. I also used another of Flock’s features, which let me check my Gmail and Yahoo Web-mail accounts without navigating to their main pages. And I published several posts from within Flock to a test blog I maintain. All of this worked as promised.

In my tests, I used the latest edition of Flock, version 2.0, which is built on the new Firefox 3.0 browser. Even though this latest iteration of Flock is still in beta status, I found it to be quite stable.

But Flock isn’t for everyone, and it has some significant drawbacks. For one thing, you’d need a fairly large or high-resolution monitor to accommodate the Flock sidebar and media bar without reducing the size of the main browser window so much as to require too much scrolling. Even with a big or high-res screen, you will see fewer toolbar links and browser tabs than normally.

And, Flock has a busy, even frenetic, look that can be distracting and annoying. So many things are going on at once that it can be hard to concentrate on the main attraction: the Web page you are reading in the main window.

Also, while Flock does indeed spare you from clicking back and forth as often among tabs in your browser, it doesn’t entirely eliminate clicking around. Its sidebar can display only one type of information at a time — social networks and photo-sharing sites in one view, news feeds in a second, the clipboard in a third, and Web bookmarks in a fourth. So you’ll have to click the sidebar’s own controls fairly often to check all of these, or keep going to the special My World page in the main window.

Finally, Flock works with only certain social networking, photo-sharing and blogging services. While it does support most of the main ones, there are some glaring omissions. MySpace isn’t yet on the list, though it’s expected to be added next month. But Hotmail, Windows Live Spaces and SmugMug, among others, are missing. And it doesn’t support any instant-messaging services at all.

Flock does a good job at the tasks it sets for itself, but I would recommend it for only the heaviest and most impatient social networkers. For most others, Flock is overkill.

Find all of Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, walt.allthingsd.com. Email him at mossberg@wsj.com.

No BlackBerry? Your Cellphone May Do the Trick

Vauhini Vara — Thu, 29 May 2008 00:01:00 +0000

A message for those of you with no iPhone or BlackBerry: Your cellphone is smarter than you think.

In fact, your boring old cellphone has enormous potential. Here is a guide to checking your email, looking up information and updating your calendar, just by sending text messages. You can use any cellphone, but you’ll need a generous text-messaging plan.

For email, I tested TeleFlip, a free service that lets you send and receive email via text messaging. TeleFlip works with any email account that doesn’t require a secure connection to the Web. That applies to all the major Web-based email providers, including Yahoo Mail, Hotmail and Gmail.

Signing up for TeleFlip took me under five minutes. All I needed to enter was my Gmail email address and password, my cellphone number, and a confirmation number that TeleFlip sent to my cellphone — via text message, of course. TeleFlip then had me build a “whitelist” of contacts, by importing my address book or manually adding email addresses. If I receive an email from someone not on that list, I don’t get it on my cellphone — an annoying quirk. (TeleFlip has plans to let users access all of their emails, beginning around August.)

TeleFlip does what it promises — but it’s neither fast nor pretty. It took from three to 35 minutes for TeleFlip to text me my emails after Gmail received them, averaging about 10 minutes. Because cellphone carriers typically limit text messages to 160 characters, TeleFlip chops each email into snippets, sent in successive text messages. You can decide how many snippets you want to receive. I thought three was enough to get the gist of the messages.

You can also instantly send email. TeleFlip assigns a nickname to each of your contacts — the first six characters of their email address. To send email, text TeleFlip at 33715 and type the recipient’s nickname and the message — for example: “walt.m Thanks for your email. I’ll get back to you soon.” It will appear to the recipient as if it came from your email, not your cellphone.

One turnoff: Each time I received an email via TeleFlip, the company sent a one-time email to the sender telling them about TeleFlip. I found that intrusive. TeleFlip says it will let users disable those emails starting around August.

To search the Web, I tried services from Google (GOOG), Yahoo (YHOO) and 4info. Google can be reached by sending a text message to 466453 (”Google”); for Yahoo, text 92466 (”Yahoo”); for 4info, text 44636 (”4info”).

To find information, it’s useful to know some shortcuts: For a stock quote, text message a ticker symbol. For sports scores, type a team’s name. For local information, type “weather,” “movies,” or the name of a local business, along with a ZIP Code or the name of a city. In my tests, all three services responded accurately to my text messages in under 10 seconds.

Each service has unique features. To find local businesses, I liked Yahoo because it includes cross streets. For instance, when I searched for a certain Indian restaurant, Yahoo gave me its phone number and address, as well as the text, “Near the intersection of Valencia St and 21st St.”

I liked that 4info lets you set up customized alerts to your cellphone — texting you, say, when Target’s stock falls by more than 5% (4info.net/alerts/add/stock) or when a Red Sox game ends (4info.net/alerts/add/sports).

Google, meanwhile, sends you driving directions if you text it this: “directions from (address, city or ZIP Code) to (address, city or ZIP Code).” You can also do rudimentary searches by texting Google: “web” plus the search term.

In response to Web-search queries, Google typically sends back text messages with words from the top search results. So, be extra-precise with your search terms. While parking my car, I couldn’t remember what a blue curb meant. I texted Google, “web blue curb” and got an unhelpful result from a university Web site. Next, I typed, “web parking blue paint curb” and received a message telling me that a blue curb designates parking for the disabled.

With Google Calendar, you also can check and update your calendar using text messaging. To start, visit calendar.google.com. Click “Settings” in the top corner and then click the “Mobile Setup” tab to register your cellphone for notifications. Click the “Calendars” tab. Next, click “Notifications” and follow instructions.

You can receive text-message reminders for events. You can also ask for a daily agenda, or even get reminders on the fly at 48368 (”Gvent”). Texting “day” got me the day’s schedule, texting “next” got me my next event and texting “nday” got me the following day’s schedule.

My favorite part: You can add events to your Google Calendar by texting “Gvent.” To add a dinner date for the following week, I simply wrote, “dinner Tuesday 7 pm.” When I visited Google Calendar online a few minutes later, the event was already listed.

Send email to Vauhini.Vara@wsj.com. Walter S. Mossberg returns on June 5.

Years in the Making, Powerful Yahoo Mail Is Worth the Wait

Walter S. Mossberg — Thu, 30 Aug 2007 00:01:00 +0000

Two years is a really long time to test a software product, but that’s about how long it took for Yahoo to finish its slick new version of Yahoo Mail, the popular email program you access from a Web browser. This new Yahoo Mail entered its beta, or test, stage in September 2005, and this week it emerged in finished form.

The result is a polished, fairly powerful email program that I prefer to Google’s much-hyped Gmail, which is undergoing an even longer gestation. It has been in beta status since April 2004.

[ See post to watch video ]

I’ve been testing the new Yahoo Mail on both Windows and Macintosh computers. It has some downsides, but it beats Gmail, in my view, both in terms of features and in terms of its ability to act like a standard computer program rather than a Web page, something for which Gmail often gets more credit.

A closer competitor to Yahoo Mail is actually Microsoft’s Hotmail, now called Windows Live Hotmail. But Yahoo tops Hotmail, too, in my opinion.

The new Yahoo Mail, which works in Internet Explorer and Firefox on Windows, and in Firefox on the Macintosh, is now more than just an email program. Like Gmail, but unlike Hotmail, it has a built-in instant-messaging module. You can choose to communicate with any of your contacts via a real-time chat, right from within Yahoo Mail, as long as that contact is online and has an IM account on either the Yahoo or Microsoft instant-messaging networks. You don’t need to be running your IM program.

Unlike either of its competitors, however, the new Yahoo Mail also allows you to exchange text messages with people on cellphones, although the message exchange must be initiated from Yahoo Mail.

Yahoo Mail offers unlimited storage of emails and attachments free of charge, and a very fast and good search capability — like Gmail’s — so you can keep years of messages on hand and retrieve them quickly. Gmail offers 2.9 gigabytes of storage free. It sells extra storage for prices ranging from $20 a year for six gigabytes to $500 a year for 250 gigabytes. Hotmail is in the process of boosting its storage to five gigabytes, free, and 10 gigabytes for $20 a year.

With Yahoo Mail, you can send attachments of up to 10 megabytes per message and 20 megabytes if you opt for a $20-a-year plan that also eliminates the annoying banner ads that litter the free version. Gmail offers attachments of up to 20 megabytes free. Hotmail allows 10 megabyte attachments and 20 megabytes under its $20-a-year plan, which also banishes ads. Gmail has no banner ads, just text ads that run alongside the emails and can’t be eliminated.

This new Yahoo Mail is gradually being rolled out in coming weeks. The company still plans to retain the older version of Yahoo Mail, now called Classic, for people who prefer it, or for those using browsers that are incompatible with the new version, such as Apple’s Safari.

The new Yahoo Mail allows you to do things that once were impossible in a Web-based email program. For instance, you can drag messages to new folders, or select a group of messages in the same way you would with a standard email program, to delete them or mark them as read or unread. Unlike in Gmail, when you right-click on a message you get a list of options that pertain to the mail program — like “Reply to Sender” — instead of options that pertain to the use of the browser — like “Add to Favorites.”

Also, Yahoo Mail features a very nice tabbed interface that Gmail and Hotmail lack. With this interface, which is separate from the browser’s own tabs, you could have your inbox in one tab, an instant-message or text-message conversation going on in another and a new email you are composing occupying yet another. You can move among these tabs without losing the content in any of them.

And like Hotmail but not Gmail, Yahoo Mail offers a preview pane, like Microsoft’s Outlook, so you can see the contents of an email without opening it. Gmail offers just a “snippet” of the message content. Unlike Gmail, which forces you to view your emails as bunched-up “conversations,” Yahoo Mail — like Hotmail — displays them as a standard email program does, sorting them by date, sender, subject or size.

So what are the downsides of Yahoo Mail?

Well, the biggest is probably that unless you pay for the $20-a-year premium plan, you can’t view your Yahoo mail account in a standard email program such as Outlook or Apple Mail. Gmail allows this free of charge. Hotmail allows it free in Outlook and in Windows Mail, though it will soon announce the capability for other email programs for premium members and, eventually, for free members as well.

Also, I found Yahoo Mail could sometimes be slow. When I created a new folder and tried to drag 200 emails into it, I was warned that I couldn’t do that because the new folder was “still being created.”

But overall, Yahoo did a really good job making its online mail program versatile, powerful and accessible.

Email me at mossberg@wsj.com. Find all my columns and videos online free at the new All Things Digital Web site, http://walt.allthingsd.com.

Desktop Modules Help To Personalize Data, Cut Through Clutter

Walter S. Mossberg — Thu, 01 Feb 2007 23:59:00 +0000

In the past couple of years, there has been an upsurge in Web sites and computer programs that allow consumers to mix and match small modules containing either constantly updated information, like news headlines, or miniapplications, like calendars or calculators.

These technologies allow users to create highly personalized pages filled with just the information or tools they desire. If you’re interested in the car industry and college basketball, live in Toronto, love to view family photos and often use a calculator, you can fill your computer screen with small modules that display relevant information and necessary tools for all these interests. You won’t have to browse through the Web or launch a bunch of large programs.

These modules and miniapplications appear as small square or rectangular objects, with the content or functionality inside. You can arrange them as you like.

There are two broad categories of these personalized pages — those that appear as Web pages, and thus require you to be online to use them, and those that are on your local desktop. The latter don’t require an Internet connection, though some of their modules may work only if you’re online.

On the Web, the most familiar of these modular systems is My Yahoo, which allows you to combine page segments featuring Yahoo’s own news and information with segments containing syndicated feeds of headlines from other sites, often called RSS feeds. Others have launched similar pages. One longstanding competitor is Microsoft’s my.msn.com.

On the desktop, the best known miniapplication system is Apple’s Dashboard, which allows Macintosh users to install tiny programs called Widgets that perform searches, display photo slide shows, track stocks, play music, and more. Microsoft’s new Windows Vista operating system, out this week, has a comparable system called Sidebar.

Walt explains how Netvibes helps users customize Web pages.

Now, there’s a new free Web site that combines some of the best features of My Yahoo and Dashboard. It’s called Netvibes, it’s available at Netvibes.com, and it’s unusual because it’s from Paris, France — not Silicon Valley or Seattle.

Like My Yahoo’s system for displaying feeds from non-Yahoo sources, Netvibes allows you to fill your personal page with headlines from all over the Web. And like Apple’s Widgets, Netvibes’ modules are produced by a wide variety of users, who upload them and make them available free.

I’ve been a My Yahoo user for many years, mostly because it allows me to see a lot of information at a glance, and it’s mainly plain text so it loads fast. I also use Apple’s Widgets on my Macintosh machines. But I find myself using Netvibes more and more lately.

Netvibes isn’t the only new Web player in the personalized Web page space. A new entry called Pageflakes, run by an ex-Yahoo executive, promises a graphically richer approach than Netvibes that the company claims is easier for novices to customize. It’s at pageflakes.com.

And Yahoo is in the process of revamping My Yahoo to update its look and features. The details of the new design aren’t public yet.

Like My Yahoo, Netvibes is text-heavy and loads quickly. But depending on which module you use, it can have color and graphics.

A menu down the left-hand side of the screen lets you quickly add modules to Netvibes. Popular ones are listed in this menu, and you can browse or search for others by clicking a link called “Get more modules.” You can add feeds — headlines from regular Web sites that support them — by clicking “Add a feed.”

Among the modules you can add to your Netvibes page right from this menu, without navigating to any setup page, are weather forecasts, a notepad, a to-do list and calendar, and modules that perform searches for Web pages, blogs, pictures, videos and podcasts.

There are also email modules that will display your new messages from Gmail, Yahoo Mail, Hotmail, AOL Mail or any regular old email account you configure. Others display content from eBay, MySpace, Fox Sports and more.

To add an unlisted feed, you just navigate to a Web page that offers feeds and copy the Web address into Netvibes’ ”Add a feed” feature. Or you can place a button on the toolbar in the Firefox Web browser that will add a new feed with one click.

On my Netvibes page, I have modules that show the weather, my latest emails, the most popular stories from the Journal’s Web site, and top headlines from various technology and sports Web sites. I have colorful modules displaying photos from Flickr and other photo sites, and modules for video searches.

One nice feature of Netvibes is that you can set up automatically updated searches for terms that may appear in blogs all over the Web. For instance, you could create a module that will constantly show any new blog entries featuring, say, “Microsoft Vista” or “Apple iPhone.”

There are some downsides to Netvibes. Some of its modules seem aimed at techies, not mainstream users, and others are in French, though a version customized for American users is in the works.

But Netvibes — and competitors like Pageflakes — will give My Yahoo a run for its money. They provide an easy way to cut through the clutter of information that confronts us all.

Email me at mossberg@wsj.com.

Google's New Service Offers Web Calendar That's Quick and Easy

Walter S. Mossberg — Thu, 27 Apr 2006 00:01:00 +0000

For all their inherent usefulness, computerized calendars can be as much of a burden as a boon. Keeping your calendar up-to-date on multiple devices and among multiple people can be annoying and time-consuming.

If you’re in a big organization on a corporate network, the calendar in Microsoft Outlook allows some of this sharing automatically. But for mainstream consumers, independent professionals and small businesses without managed networks, it’s much tougher. Apple Computer’s iCal calendar, built into all of its Macintosh computers, allows sharing without a corporate network, but it works only on Macs, which most people don’t use.

One logical alternative has been Web-based calendars, which can be accessed, and thus shared, from any computer, without installing or using Outlook or any other calendar software. But these Web calendars have been primitive compared with Outlook or iCal. Most are slow and clumsy, and usually need to tediously reload, or switch to a new page, every time you make a change or want to perform a new function, like adding an appointment.

Now, Google has set out to change all that. It has entered the Web-based calendar field with a new service called Google Calendar that aims to make shareable Web-based calendars as easy and quick to use as calendar programs that live on your hard disk. Google Calendar (calendar.google.com) is still in its beta, or test, phase, but it’s already impressive.

Google is entering a crowded field. Its main rivals, like Yahoo, Microsoft and AOL, already have popular Web-based calendars. And smaller companies have launched decent offerings such as Trumba, AirSet and 30 Boxes. Google’s new calendar doesn’t yet have every feature these rivals offer, but it’s slicker and feels more like a full-fledged calendar program.

Google Calendar is free and works with numerous Web browsers, but the company advises that it works best in the newer versions of Internet Explorer for Windows, and of Firefox on Windows or Macintosh.

I have been testing Google Calendar for about a week, on both a Windows PC and a Mac, and have been comparing it with Trumba (www.trumba.com), the Web-based calendar I use and share with my assistant and my wife. One big difference: Trumba offers only limited free functionality. For sharing and certain other features, Trumba charges $100 a year.

Google calendar has most of the core features of other calendar services — month, week, day and custom views; recurring appointments; reminders. Like most of the other Web-based calendars, Google’s entry also allows you to open your calendar for others to see or even to edit. You can keep it private, share it only with designated individuals, or publish it for the entire world. It also allows you to import public calendars, or private calendars whose owners have given you permission.

Multiple calendars can be merged into a single view, and you can opt to see their entries in different colors. I added a public calendar of all Boston Red Sox games, which showed up in red, mingled with my appointments in blue.

What makes Google’s calendar stand out is its ease of use. If you want to add an appointment, you just click on a day and hour, and a simple box pops up in which you can type the event. Or you can use a feature called Quick Add to type in a phrase like, “Lunch with Katie at noon Friday at Luigi’s.” Google will add an entry on the next Friday at 12 p.m. that says, “Lunch with Katie at Luigi’s.”

If you receive an email in your Gmail account that appears to include an appointment, Google offers you an option to add it to your calendar. I sent myself an email that said, “Meet Edie at Umberto’s for lunch at noon on Friday” and then clicked on the new Add to Calendar option in Gmail. Google Calendar created an entry for the next Friday at noon that said, “Meet Edie at Umberto’s for lunch.”

By contrast, in Trumba and in other Web calendars, adding an event requires filling out a detailed form on a separate page. Google has this option as well, but you needn’t use it.

Moving an appointment is also a snap in Google calendar. You just drag it, as you do in many traditional calendar programs. By contrast, in Trumba and in other Web-based calendars, you have to go to a separate screen and edit the entry to move it to a new time or day.

Trumba says it is working on making all of this quicker and easier, and is changing its business model to become a complement to Google.

Google Calendar has some drawbacks. The worst one is that, in month view, it doesn’t show all of the appointments on really busy days, forcing you to go to a separate page to see all but the first four or five entries. This is really annoying if, like me, you rely heavily on the month view. By contrast, Trumba shows every appointment in month view. Google Calendar also can’t synchronize with a hand-held device or export its entries. And in my tests, a feature that sends reminders to a phone didn’t work. Also, like all Web-based calendars, it’s useless unless you can get online.

Still, Google Calendar is worth a try. It’s already good and should get better.

Email me at mossberg@wsj.com.

Yahoo Email Delivers That Desktop Feel Most Users Expect

Walter S. Mossberg — Thu, 22 Sep 2005 00:01:00 +0000

Web-based email programs, like Yahoo Mail, have long been inferior to email programs that take the form of standard applications installed on your computer. The Web offerings have been short on features, short on email storage and clumsy to use.

Lately, however, that has begun to change. A number of major Web-mail providers have introduced versions that offer much more of the ease of use and power of desktop email programs like Microsoft Outlook. Yet they still retain the core advantage of Web-mail services: They can be accessed from any computer, Windows or Mac, with your settings and preferences always present. All you need is an Internet connection and a Web browser.

Google kicked off the trend last year with Gmail, which for the first time offered to store, free, a huge volume of old email messages — 1 gigabyte, which was raised to 2 gigabytes or more. Other Web players boosted their free storage limits.

Now, the Web-mail competition has taken a new turn, going beyond storage. Yahoo, EarthLink and AOL all have recently introduced versions that lift their functionality well beyond the old model of Web mail. All are using new programming techniques that turn them from simple Web pages into something resembling the fluidity of desktop applications.

For instance, these new email offerings allow you to drag and drop items, and do most things without waiting for a Web page to refresh or a new page to open. That’s a big change from the old system, where any significant action was performed in circuitous ways and required the Web page containing the email program to tediously reload.

This is a major breakthrough, and one that will extend beyond Web mail. More Web sites will be revamped to look and work like regular desktop programs, hastening the day when most applications may reside online.

I’ve been comparing the new version of Yahoo Mail, which claims to be the leader in Web mail, with Gmail, the challenger Yahoo most fears. My verdict: The new Yahoo Mail is far superior to Gmail. Yahoo more closely matches the desktop experience most serious email users have come to expect. Gmail, by contrast, is quirky and limited. Its only advantage is its massive free storage, which exceeds what most people will ever need.

Both products are officially in “beta,” or test, status. Neither is easy to obtain and use. If you want a Gmail account, you have to be invited by an existing account holder, or go through an odd sign-up process using your cellphone. Yahoo’s new version, just a week old, is — for now — available only to Yahoo Mail account holders the company selected, though the user pool will be expanded later this fall.

The new Yahoo Mail retains the basic terms of the current version. You get 1 gigabyte of mail storage free of charge, and the program displays ads. For $20 a year, the storage doubles to 2 gigabytes, and the ads disappear.

The new version is radically easier to use. For example, there’s a preview pane, just as in desktop programs, that allows you to view the contents of an email without opening it. You can open multiple emails at once. You can drop messages into folders you create. You can right-click on various items to see short menus of useful tasks, like “add sender to address book.” You can delete multiple messages at once by selecting them and clicking on a trash-can icon.

By contrast, Gmail has none of these new, fluid, desktop-like features. You can’t scroll through all of your messages’ headers without loading a new Web page. And there’s no preview pane, only a feature that shows a snippet of the content of an email.

To delete groups of messages, you have to wait for multiple consecutive pages to load, showing new headers. You can’t drag and drop. And Gmail’s address book, unlike Yahoo’s, doesn’t allow you to collect contacts into group addresses.

But Gmail’s limitations go beyond this. On several key issues, Google’s engineers have decreed that familiar email practices are no longer useful, and have substituted approaches they prefer, arrogantly denying users any choice.

Gmail doesn’t allow folders, only color-coded labels, as an organizing technique. It forces you to view all of your email in groups of related messages called “conversations,” instead of viewing them individually as they arrive. Other email programs also allow such grouped views, but they permit users to choose. Not Gmail, where “option” is a term too rarely employed, except in reference to employee compensation. (Yahoo plans to add an optional grouped view soon.)

Similarly, Gmail forces you to view ads alongside your emails. Unlike Yahoo, it offers no paid option to avoid the ads.

I’m sure Gmail will get better and better, and will eventually adopt the new programming techniques that allow desktop-like ease of use. But I’m not sure Google’s arrogance will ever make room for user preferences on things like folders or ads, or how emails are grouped.

Yahoo’s new email program would blow Gmail away if it were widely released today. That’s partly due to its features, but also to its respect for user choice.

Email me at mossberg@wsj.com