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		<title>HTC's Hero May Be Your Scene</title>
		<link>http://ptech.allthingsd.com/20090930/sprints-htc-hero-may-be-your-scene-in-smart-phones/</link>
		<comments>http://ptech.allthingsd.com/20090930/sprints-htc-hero-may-be-your-scene-in-smart-phones/#comments</comments>
		<pubDate>Thu, 01 Oct 2009 01:02:02 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20090930/sprints-htc-hero-may-be-your-scene-in-smart-phones/</guid>
		<description><![CDATA[Walt Mossberg reviews the new Android-model phone, recommended for Sprint customers and others looking for something powerful and different.]]></description>
			<content:encoded><![CDATA[<p>Super-smart phones based on Google&#8217;s Android operating system have been relatively slow to take off since the first one appeared a year ago. Despite Google&#8217;s iconic brand, they have yet to develop the strong bond with U.S. consumers achieved by the Research in Motion (RIMM) BlackBerry or the Apple (AAPL) iPhone. And, after a year, Android has less than 10% of the 85,000 apps the iPhone now offers.</p>
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<p>But Android is beginning to blossom in the market for this class of device, which is really a hand-held computer that performs many laptop-like functions.</p>
<p>In August, T-Mobile began offering a new $200 myTouch Android phone. Motorola (MOT) will shortly launch a new $200 Android model called the CLIQ. And, on Oct. 11, Sprint (S) will start selling perhaps the most unusual Android phone so far, the $180 HTC Hero. I&#8217;ve been testing the Hero, a touch-screen phone without a physical keyboard that has some important distinctions from earlier Android models. In general, I like the Hero and can recommend it to Sprint customers, or others looking for something powerful, but different.</p>
<p>HTC, a veteran Taiwan-based maker of phones, has altered Android more than anyone else so far. It has been gradually developing its own signature software layer that sits atop phone operating systems. With the Hero, it has applied this software for the first time to an Android phone, and that&#8217;s what sets the Hero apart from its Android brethren. The latest, beefed-up, version of this HTC software is called &#8220;Sense.&#8221;</p>
<p>Sense includes handsome, large widgets with extra features that go beyond the vanilla Android experience supplied to everyone by Google (GOOG). So the Hero looks and behaves somewhat differently. For instance, a contact page in the address book application consolidates that contact&#8217;s Facebook and Flickr accounts. The music player and photo album look better, and the Hero with Sense can use Microsoft&#8217;s Exchange service to synchronize mail, calendars and contacts.</p>
<div class="media-CENTER" style="width:262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AR811_pjPTEC_DV_20090930151036.jpg" width="262" height="394" alt="pjPTECHjp" /><br />
<br />
Sprint&#8217;s HTC Hero</div>
<p>Sense also offers something called Scenes—entire collections of sets of screens and apps, either canned or customized, that can change the phone software&#8217;s look and feel. With just a couple of clicks, you could switch between a work-oriented &#8220;scene,&#8221; that prominently features apps such as a stock tracker and your work email, and an entertainment-oriented scene filled with the music player, photo album and other apps.</p>
<p>As with Sprint&#8217;s Palm (PALM) Pre, the Hero&#8217;s price is a bit deceptive. To get the phone for $180, you must remember to mail in a rebate form worth $100. At purchase, you have to put up $280. On the other hand, Sprint&#8217;s monthly fees can be much cheaper than those for other carriers. You&#8217;ll have to pay at least $70 a month to use the Hero, the same minimum fee that AT&#038;T charges iPhone owners. But Sprint&#8217;s fee, unlike AT&#038;T&#8217;s (T), includes unlimited text messaging and unlimited free calls to any mobile number on any network.</p>
<p>The Hero&#8217;s hardware isn&#8217;t especially beautiful. It&#8217;s a dull grey, noticeably thicker than the iPhone, with a smaller screen and six buttons plus a trackball, which adds another navigation option to the touch screen. It&#8217;s the same length as an iPhone, but is a bit narrower and lighter. It comes with just two gigabytes of memory, compared with eight gigabytes on the $99 iPhone and 16 gigabytes on Apple&#8217;s $199 model, though the Hero&#8217;s memory, unlike the iPhone&#8217;s, is expandable via a hard-to-reach slot under its removable back cover.</p>
<p>One big drawback is battery life. Sprint is only claiming up to four hours of talk time for the Hero, versus five hours for the Pre and iPhone. But, unlike the iPhone&#8217;s, the Hero&#8217;s battery is removable. Another drawback: I sometimes found the touch screen unresponsive, requiring multiple pokes at an icon.</p>
<p>On the plus side, the Hero has a much higher resolution camera than the iPhone&#8217;s or Pre&#8217;s—five megapixels versus three megapixels.</p>
<p>It also functions as a video camera, and in my tests, both still photos and videos I took looked very good. Phone calls, even on speaker phone, were clear and strong, and the phone has Wi-Fi and Bluetooth in addition to Sprint&#8217;s high-speed network, which in my view is better than its reputation. Web browsing was adequate.</p>
<p>HTC&#8217;s Sense gives the Hero seven screens on which to place apps, versus Android&#8217;s standard three screens. </p>
<p>And, in addition to the standard Android apps and the 8,000 downloadable apps from Android&#8217;s Market app store, there are a variety of large, beautiful HTC &#8220;widgets&#8221; you can use. The downside of these is that they can occupy an entire screen.</p>
<p>The most impressive widget is called People. It&#8217;s an address book in which each contact&#8217;s page features a scrolling bar at the bottom with icons that allow you to see that person&#8217;s most recent Facebook status, photos from Facebook and Flickr, plus emails and text messages she&#8217;s sent to you and recent calls between you. This is somewhat similar to Palm&#8217;s Synergy feature, which is also based around people.</p>
<p>Overall, I found the HTC Hero to be the best Android phone I&#8217;ve tested, and a worthy competitor to the iPhone, the BlackBerry and the Pre.</p>
<p class="tagline">Find all of Walt Mossberg&#8217;s columns and videos online, free, at the All Things Digital Web site, <a href="http://walt.allthingsd.com">walt.allthingsd.com</a>. Email him at <a href="mailto:mossberg@wsj.com">mossberg@wsj.com</a>.</p>
<span class="fdPrintIncludeParentsPreviousSiblings"></span><span class="fdPrintIncludeParentsChildren"></span>]]></content:encoded>
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		</item>
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		<title>Apple Changes Leopard's Spots</title>
		<link>http://ptech.allthingsd.com/20090826/apple-changes-leopards-spots/</link>
		<comments>http://ptech.allthingsd.com/20090826/apple-changes-leopards-spots/#comments</comments>
		<pubDate>Thu, 27 Aug 2009 01:01:13 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20090826/apple-changes-leopards-spots/</guid>
		<description><![CDATA[Apple's Snow Leopard operating system improves upon its predecessor, writes Walt Mossberg. But it isn't a big breakthrough for average users, and it isn't a typical Apple lust-provoking product.]]></description>
			<content:encoded><![CDATA[<p>For a company known for breakthrough products with cool features, Apple this week is doing something unusual: It is introducing a key product with very few new features that are visible to its users. This new release, the latest major version of the Macintosh operating system, looks and works almost exactly the same as its predecessor, but has been heavily re-engineered under the covers for greater speed and efficiency, and to add future-oriented core technologies.</p>
<p>The new software, called Snow Leopard, succeeds Apple&#8217;s 2007-vintage Leopard, which I regard as the best computer operating system out there, and markedly superior to its main rival, Microsoft&#8217;s Windows Vista. Snow Leopard goes on sale Friday, Aug. 28, and will be pre-installed on all new Macintosh computers.</p>
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<p>The company, which often proclaims its new releases as revolutionary, has been very low key about Snow Leopard. For many months, Apple (AAPL) has made it clear the new OS wouldn&#8217;t sport new eye-popping features, but would instead be focused on what it calls &#8220;refinements&#8221; and &#8220;fine-tuning.&#8221; Perhaps its biggest new feature is something only a minority of Mac owners will ever use: built-in compatibility with Microsoft&#8217;s Exchange corporate email, calendar and contacts service.</p>
<p>Snow Leopard is priced accordingly, at just $29 for people upgrading from Leopard. That&#8217;s $100 less than what Leopard cost. And it&#8217;s $90 less than what Microsoft plans to charge upgraders for the main consumer version of its next version of Windows, called Windows 7, which is due out Oct. 22. Windows 7 is also an iteration on its predecessor, rather than a revolutionary new product, though it has some nice tweaks and will be a more dramatic improvement due to Vista&#8217;s failings. I&#8217;ll have a full review of it closer to its release.</p>
<div class="media-CENTER" style="width:360px;"><a href="http://online.wsj.com/public/resources/images/PJ-AR255_PTECH_G_20090826164233.jpg" rel="lightbox" title="PTECH"><img src="http://online.wsj.com/public/resources/images/PJ-AR255_PTECH_G_20090826164233.jpg" width="360" height="240" style="float: none;" alt="PTECH" /></a>
</div>
<p>I&#8217;ve been testing Snow Leopard on three Macs—an older desktop and a laptop of my own that I upgraded from Leopard, and a new MacBook Pro laptop Apple lent me for testing with Snow Leopard pre-installed. I found Snow Leopard easy to install, faster than Leopard, compatible with my most commonly used software and peripherals, and filled with a number of small, useful refinements and additions.</p>
<p>One delightful change: Snow Leopard takes up less than half the room on a hard disk that Leopard did, and Apple says the average user who upgrades will free up about 7 gigabytes of space. On my 2008-vintage MacBook Pro, I gained back a whopping 14 gigabytes. </p>
<p>But I also encountered a number of bugs and glitches, and a few incompatibilities, including a wildly wrong guess by Snow Leopard about which driver to use for an older, lightly used printer on one of my upgraded Macs. (It did fine with my main printer.)</p>
<p>Overall, I believe Snow Leopard will help keep the Mac an appealing choice for computer buyers, and I can recommend it to existing Mac owners seeking more speed and disk space, or wanting to more easily use Exchange. But I don&#8217;t consider Snow Leopard a must-have upgrade for average consumers. It&#8217;s more of a nice-to-have upgrade. If you&#8217;re happy with Leopard, there&#8217;s no reason to rush out and get Snow Leopard.</p>
<div class="media-CENTER" style="width:262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AR260_PTECHj_DV_20090826153757.jpg" width="262" height="262" alt="PTECHjp" />
</div>
<p>For some current Mac owners, Snow Leopard isn&#8217;t an option. About 20% of them are still using older models that aren&#8217;t powered by the Intel (INTC) processors Apple currently uses. Snow Leopard simply won&#8217;t work on these machines, including models designated as G4 or G5 and sold as recently as 2006.</p>
<p>And, for owners of Intel-based Macs who are still using the older Tiger version of the Mac OS, Apple is officially making Snow Leopard available only in a &#8220;boxed set&#8221; that includes other software and costs $169. The reasoning is that these folks never paid the $129 back in 2007 to upgrade to Leopard. But here&#8217;s a tip: Apple concedes that the $29 Snow Leopard upgrade will work properly on these Tiger-equipped Macs, so you can save the extra $140.</p>
<p>Here&#8217;s a quick rundown of what I found in testing Snow Leopard:</p>
<h5 class="subhed">Installation</h5>
<p>Snow Leopard comes in one version, rather than the multiple operating system versions favored by Microsoft (MSFT). And that single version handles hardware and software based on both a standard computer technology, called 32-bit, and a newer one, called 64-bit, which can use much more memory and is faster.</p>
<p>Both my desktop and laptop Macs converted to Snow Leopard quickly and smoothly, in about 45 minutes each. Unlike the upgrade process Microsoft is requiring to get to Windows 7 from Windows XP, the Snow Leopard upgrade preserves all your files, settings and programs where they previously existed, right down to your desktop icons and wallpaper. No disk wiping, file moving, or program re-installation is required. And, as noted above, you actually gain disk space, because Apple has slimmed down the OS and also automatically removes or compresses old system files (not your personal data) that are no longer needed or used often.</p>
<p>However, I did run into a couple of minor problems: on one of my Macs, a screen saver displaying certain of my photos didn&#8217;t work after the switch. Other photos did work. Apple says this is a bug it will fix.</p>
<h5 class="subhed">Speed</h5>
<p>After changing to Snow Leopard, my Macs worked faster. I already considered them pretty speedy, so the overall effect wasn&#8217;t mind-blowing. But Snow Leopard&#8217;s built-in programs, like Mail, the Safari browser, and the Finder—Apple&#8217;s equivalent of the Windows Explorer—have all been rewritten behind the scenes, so these and other specific features are now a lot quicker. I found that email folders stuffed with thousands of messages opened almost instantly, and copying files was noticeably faster, even when the destination was on the Internet or a network. The Safari 4 browser, already very fast with Leopard, is even speedier under Snow Leopard, especially on more complex Web sites that use a popular technology called Javascript.</p>
<h5 class="subhed">New Features</h5>
<p>True to its word, Apple has built few new features into Snow Leopard, and, except for Exchange (explained below), these are small. One touted feature is called Dock Expose, which allows you to see small versions of all the open windows in any running program by clicking on its icon in the Dock at the bottom of the screen. But this is mostly a reworking of a feature that already has been on the Mac.</p>
<p>Apple&#8217;s QuickTime video player has been upgraded, with a clean new interface for playback, and the new ability to record and trim videos. Icons can be more easily enlarged, and you can preview the files they represent, even playing videos in miniature or paging through multipage PDF or PowerPoint files.</p>
<p>My three favorite tweaks, barely mentioned by Apple: </p>
<ul>
<li>&#8220;Substitutions,&#8221; which is like the auto-correct feature in Microsoft Word, but extends the concept to Apple&#8217;s email and other programs;</li>
<li>the ability for Snow Leopard to automatically reset the time zone on the Mac&#8217;s clock based on your location while traveling;</li>
<li>and a new built-in function in QuickTime that allows you to record videos of actions you take on the Mac&#8217;s screen.</li>
</ul>
<h5 class="subhed">Exchange</h5>
<p>Although Exchange is a widely used Microsoft server product, employed by many, many companies to manage employees&#8217; email, calendars, and contacts, it isn&#8217;t built into Windows. To use Exchange, you have to buy add-on software, usually Microsoft&#8217;s Outlook for Windows PCs. It also hasn&#8217;t been built into the Mac OS, and usually required Mac owners to buy Microsoft&#8217;s Entourage program. But, with Snow Leopard, Apple is building Exchange right into the operating system, so it works with Apple&#8217;s free, built-in email, calendar and contact programs.</p>
<p>With the generous help of my company&#8217;s IT folks, I tested this feature, and it worked very well. All my corporate information flowed into Apple&#8217;s programs, very quickly, and I could search the company directory, check the calendars of people with whom I wished to schedule meetings, and more.</p>
<p>However, Apple makes setting up this new feature look simpler than it is. In most cases, I believe, it will require the time and cooperation of corporate IT personnel, who will need time to learn it—especially since, at many companies, relatively few of these folks are Mac experts. In my case, an Apple employee had to help my IT colleagues and me to get it going. But you likely won&#8217;t have that aid.</p>
<h5 class="subhed">Compatibility and Glitches</h5>
<p>Commonly used third-party programs, like the Mac versions of Microsoft Office, the Firefox browser, and Adobe Reader, all worked fine in my tests after the upgrade. But a few things didn&#8217;t. Apple admitted I had found a few bugs and said that some software makers will have to upgrade their software because the programs rely on under-the-hood components that have changed in Snow Leopard.</p>
<p>VMware&#8217;s Fusion program for running Windows simultaneously with the Mac operating system worked, and I was able to use Windows. But it was a bit glitchy. VMware (VMW) provided me with a forthcoming new version tailored for Snow Leopard&#8217;s changed underlying architecture, which worked perfectly.</p>
<p>A Cisco (CSCO) program used to connect to corporate virtual private networks caused one of my test machines to completely crash, a rarity on Macs. But Snow Leopard now contains the same Cisco VPN connector as a built-in feature, and that worked perfectly.</p>
<p>Snow Leopard didn&#8217;t properly recognize my older-model Verizon (VZ) cellular modem card, though I was still able to use the card by digging into Apple&#8217;s network preferences screen. Apple says this is a bug it will fix.</p>
<p>As noted above, Snow Leopard didn&#8217;t work at first with an older networked printer on one of my test Macs, and thought it was a laser printer instead of an inkjet. I did get it working, by manually selecting a different printer driver, but Apple admits this is a bug it will have to fix.</p>
<p>Finally, the Time Machine backup file on one of my Macs stopped working. With my permission, Apple examined the file using a diagnostic tool and claimed it had become corrupted a couple of months ago, before the upgrade, and that Snow Leopard merely exposed the problem. I have no way of knowing if this is true, but Time Machine did work perfectly on the two other test Macs.</p>
<h5 class="subhed">Underlying Technologies</h5>
<p>In addition to greater 64-bit capability, Snow Leopard has two other big under-the-hood additions. One, called Grand Central Dispatch, makes it easier for developers to write programs that make better use of the multiple &#8220;cores,&#8221; or processing units, in modern processors. The other, called OpenCL, makes it easier for developers to offload some non-graphics tasks to today&#8217;s potent graphics chips. These are very important, especially for power-hungry tasks like video production and high-end gaming, but Microsoft is building similar capabilities into Windows 7, and they won&#8217;t really matter on either platform until third-party developers make use of them, which will take time.</p>
<h5 class="subhed">Bottom Line</h5>
<p>Apple already had the best computer operating system in Leopard, and Snow Leopard makes it a little better. But it isn&#8217;t a big breakthrough for average users, and, even at $29, it isn&#8217;t a typical Apple lust-provoking product.     </p>
<p class="tagline">Find Walt Mossberg&#8217;s columns and videos online, free, at the All Things Digital Web site, <a href="http://walt.allthingsd.com">walt.allthingsd.com</a>. Email him at <a href="mailto:mossberg@wsj.com">mossberg@wsj.com</a>. </p>
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		<title>Weighing Devices for Your Netflix Delivered via Web</title>
		<link>http://ptech.allthingsd.com/20081203/weighing-devices-for-your-netflix-delivered-via-web/</link>
		<comments>http://ptech.allthingsd.com/20081203/weighing-devices-for-your-netflix-delivered-via-web/#comments</comments>
		<pubDate>Thu, 04 Dec 2008 02:18:03 +0000</pubDate>
		<dc:creator>Nick Wingfield</dc:creator>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20081203/weighing-devices-for-your-netflix-delivered-via-web/</guid>
		<description><![CDATA[By Nick Wingfield

Netflix was a pioneer in the business of movie rentals -- getting consumers to rent DVDs online and mailing them out in cheery red envelopes. Recently, it has put a lot of effort into a service that delivers movies digitally over the Internet to subscribers, preparing for a day when getting movies on a physical disc will become outmoded.]]></description>
			<content:encoded><![CDATA[<p>Netflix was a pioneer in the business of movie rentals &#8212; getting consumers to rent DVDs online and mailing them out in cheery red envelopes. Recently, it has put a lot of effort into a service that delivers movies digitally over the Internet to subscribers, preparing for a day when getting movies on a physical disc will become outmoded.</p>
<p>People today use the Netflix service on their computers, but Netflix (NFLX) has cut a series of deals with hardware partners to make the service available on TV sets through an array of devices.</p>
<p>Most of these devices were designed to do other things: a videogame console, high-definition Blu-ray disc players, a TiVo (TIVO) digital video recorder. So to see how well the service works on these devices, I&#8217;ve spent the past couple of weeks comparing the Netflix experience on Microsoft&#8217;s (MSFT) Xbox 360 game console, on LG Electronics&#8217; BD300 Blu-ray disc player and on a set-top box from Roku called the Netflix Player. The last, as the name implies, is designed mainly for Netflix service.</p>
<p><a href="http://s.wsj.net/public/resources/images/PJ-AN764_pjPTEC_F_20081203180852.jpg"><img src="http://s.wsj.net/public/resources/images/PJ-AN764_pjPTEC_F_20081203180852.jpg" width="380" height="150" alt="LG Electronics' BD300 Blu-ray disc player" rel="lightbox" class="aligncenter" /></a></p>
<p>The devices suffer from a relatively skimpy selection of videos on the Netflix Internet service. Netflix has more than 100,000 titles for rent on disc, but about 12,000 titles for viewing through its Internet service at the moment, and there&#8217;s often a months-long delay after a movie&#8217;s release before it shows up online. Television shows generally turn up more quickly, with a handful, like NBC&#8217;s &#8220;Heroes,&#8221; watchable the day after they air.</p>
<p>Still, I find the Netflix service very appealing, especially for catching up on episodes of TV series, such as &#8220;30 Rock,&#8221; that I missed when they aired. Unlike the iTunes Store and other sites that charge users $1.99 per TV episode and $3.99 to rent a movie online, the Netflix Internet service is free to subscribers to its DVD service on one of the company&#8217;s &#8220;unlimited&#8221; rental plans, which start at $8.99 a month.</p>
<p>Depending on how fast your Internet connection is, Netflix videos begin playing almost instantly, though you can&#8217;t keep permanent copies.</p>
<p>Connecting the devices to Netflix through my wired home network was easy in all three cases. I used a wireless home network &#8212; more common in homes than the wired variety &#8212; with the Roku device, the only one of three products that comes with built-in Wi-Fi (it worked well in this mode). People who want to use the Xbox 360 with a wireless network will have to spend $70 or so on an external Wi-Fi adapter. LG recommends people use only a wired home network to connect to Netflix from its player, including adapter kits that cost about $100 for transmitting data over home power lines.</p>
<p>All the devices require you to create a list of movies you want to watch from a computer, just like Netflix subscribers set up &#8220;queues&#8221; of DVDs to be delivered by mail. The Xbox 360 offered by far the most elegant-looking interface for browsing through videos in my Netflix queue, letting me glide through a long row of cover art representing the movies and TV shows I selected on my PC.</p>
<p>In contrast, the Netflix menu on the LG Blu-ray player and Roku device were more static, making it more awkward to navigate the expanse of titles. Netflix became available on the Xbox 360 in November as part of a more sweeping software upgrade, delivered over the Internet, that remade the graphical look of the system.</p>
<p>The quality of most of the videos on Netflix is, to my eyes, about DVD quality, though Netflix is adding some titles in high-definition to its Internet library. HD titles were available for viewing only through the Xbox 360 when I was testing the service. Roku and LG say they will make software updates available online this month that add HD support to their devices.</p>
<p>The Xbox 360 also has some annoying quirks when using it as a movie player &#8212; including a noisy fan I found distracting. The game controller that comes with the Xbox 360 is clunky for playing movies, so users will need to invest in an inexpensive additional remote-control design for media. The Roku and LG players, in contrast, were totally silent and had acceptable remote controls for watching Netflix videos.</p>
<p>I experienced the most serious glitches with the LG Blu-ray player, which occasionally dropped the video signal to my television set as I was watching a movie. LG says the loss of video signal could have been due to the connection I used to hook the player to my TV, though I&#8217;ve never had a problem with other devices using the same connection. The LG Blu-ray player also took the longest of all the devices to install software upgrades from the Internet.</p>
<p>While there are some differences in the Netflix experience on the Roku device, Xbox 360 and LG Blu-ray player, none of them is so great that they should trump other considerations &#8212; like a desire to play videogames or watch HD Blu-ray movies &#8212; in deciding which system is the best fit.</p>
<p>The LG Blu-ray player is available online for about $300. The cheapest Xbox 360 model is $199. (To get Netflix through the Xbox 360, users must be &#8220;gold&#8221; members to the $49.99-a-year Xbox Live game service.) But if what you&#8217;re after is primarily Netflix movies, and you&#8217;ve got room near your TV for another box, the $99.99 Roku product is the best value.</p>
<p class="tagline">Walt Mossberg is on vacation.</p>
<p><strong>Write to</strong> Nick Wingfield at <a href="mailto:nick.wingfield@wsj.com" rel="external">nick.wingfield@wsj.com</a> </p>
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		<title>Verizon's New Voyager Looks Like the iPhone, But Software Is Inferior</title>
		<link>http://ptech.allthingsd.com/20080110/verizons-new-voyager-looks-like-the-iphone-but-software-is-inferior/</link>
		<comments>http://ptech.allthingsd.com/20080110/verizons-new-voyager-looks-like-the-iphone-but-software-is-inferior/#comments</comments>
		<pubDate>Thu, 10 Jan 2008 00:01:00 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20080110/verizons-new-voyager-looks-like-the-iphone-but-software-is-inferior/</guid>
		<description><![CDATA[Verizon's new Voyager looks remarkably like the iPhone and even beats Apple's product in certain respects. But Walt Mossberg says the Voyager suffers badly in the area where Apple's phone shines: software.]]></description>
			<content:encoded><![CDATA[<p>I&#8217;ve been testing a black-and-silver cellphone featuring a large touch screen populated with an array of colorful icons against a black background. Tapping the icons launches functions like a music player, Web browser and text-messaging program.</p>
<p>That may sound like Apple&#8217;s heavily publicized iPhone, which runs on the AT&amp;T wireless network, but it&#8217;s not. This phone is called the Voyager, and it&#8217;s made by LG and runs on the rival Verizon Wireless network.</p>
<p>Despite their superficial similarities, the two devices are very, very different. In fact, Verizon&#8217;s public-relations people are at pains to say the Voyager isn&#8217;t intended as an &#8220;iPhone killer&#8221; or even a &#8220;smart phone.&#8221;</p>
<p>Still, the Voyager is worth a close look, if only because it is one of the first competitors that attempts to mimic Apple&#8217;s touch interface, and many of its functions overlap the iPhone&#8217;s.</p>
<p>The Voyager beats the iPhone in certain respects. Unlike Apple&#8217;s product, it runs on a fast, 3G data network. And my experience has been that Verizon&#8217;s network has better coverage than AT&amp;T&#8217;s in many cities, especially on the East Coast. It also costs less: $299, after a rebate, with a two-year service contract, compared with $399 for the iPhone.</p>
<p>In addition, the Voyager has GPS and thus provides real-time navigation, a capability the iPhone currently lacks. And the Voyager can even receive live TV programs for an extra monthly fee of $15, though it gets only eight channels and its TV function works only in certain cities.</p>
<p>A big advantage of the Voyager for some people is that it has a physical keyboard for typing in addition to the kind of virtual onscreen keys that are the iPhone&#8217;s only method for entering text. This keyboard is revealed by opening the phone, which then resembles a little laptop with a display that&#8217;s separate from the outside touch screen. I found that typing worked pretty well. For folks who insist on a physical keyboard, this is a big deal.</p>
<p>Finally, LG has enhanced the Voyager&#8217;s touch screen with feedback: When you tap an icon or scroll through a list, you get a light physical sensation.</p>
<p>But the Voyager is bulkier than the sleek iPhone &#8212; about 50% thicker and 40% larger overall &#8212; even though it&#8217;s a tad lighter. And it lacks the iPhone&#8217;s ability to use Wi-Fi hot spots and home networks, which are often faster than Verizon&#8217;s 3G network. It also has only about half the battery life; a smaller, lower-resolution screen, and just a fraction of the Apple&#8217;s internal memory. (Unlike the iPhone, the Voyager lets you add memory cards, but it doesn&#8217;t come with any.)</p>
<p>Most importantly, the Voyager suffers badly in the area where Apple&#8217;s phone shines: software. Whether Verizon considers it a direct iPhone competitor or not, the LG product tries to do many of the same things, and it generally falls short.</p>
<p>This is the true challenge that the iPhone poses to established phone makers like LG. Apple has managed to build into its phone a real PC-grade operating system with a breakthrough user interface and elegant programs, something that has eluded the major cellphone makers.</p>
<p>As with so many of the new feature-packed mobile phones, the Voyager&#8217;s user interface is clumsy and confusing, requiring too many steps to perform simple tasks. And its applications, such as the photo organizer, music player, Web browser and email program, are primitive compared with the iPhone&#8217;s.</p>
<p>In fact, the Voyager, bafflingly, has several different user interfaces &#8212; two on the outer touch screen and an entirely different one on the inner screen above the keyboard that doesn&#8217;t work by touch at all. Some functions work only with the inner screen.</p>
<p>Scrolling through lists with the Voyager&#8217;s touch screen is a halting, frustrating process compared with the smooth, slick scrolling on the iPhone. Its touch functions are old style and basic compared with the new &#8220;multitouch&#8221; approach that Apple built into the iPhone. Unlike the iPhone, the Voyager doesn&#8217;t allow you to &#8220;flick&#8221; through photos or other screens, or to use two fingers to enlarge or shrink photos or Web pages. It also doesn&#8217;t automatically change photos or Web pages from portrait to landscape view by just turning the phone.</p>
<p>In addition, while the Voyager&#8217;s Web browser can show real Web-page layouts, I found it to be far inferior to the iPhone&#8217;s browser, which shows entire pages and then zooms in on the parts you want to read with a couple of finger taps.</p>
<p>Apparently because the Voyager isn&#8217;t considered a business tool or smart phone, its email function isn&#8217;t included on any of the main menus or even located under the envelope icon labeled &#8220;messaging.&#8221; To find it, you have to wade through multiple menus with unhelpful names like &#8220;Tools on the Go.&#8221;</p>
<p>Even doing something as simple as entering flight mode &#8212; which turns off a phone&#8217;s internal radios for use on a plane and takes two steps on the iPhone &#8212; requires five steps on the Voyager.</p>
<p>Verizon is promising to improve the Voyager, but right now it&#8217;s a classic example of how the leading cellphone makers are going to have to step up their games, especially in software, to match Apple&#8217;s upstart device.</p>
<ul>
<li>Email me at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>. Find all my columns and videos online free at the new All Things Digital Web site, <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a>.</li>
</ul>
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		<title>Slacker Digital Player Handles the Drudgery for Busy Music Fans</title>
		<link>http://ptech.allthingsd.com/20071206/slacker-digital-player-handles-the-drudgery-for-busy-music-fans/</link>
		<comments>http://ptech.allthingsd.com/20071206/slacker-digital-player-handles-the-drudgery-for-busy-music-fans/#comments</comments>
		<pubDate>Thu, 06 Dec 2007 00:01:00 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20071206/slacker-digital-player-handles-the-drudgery-for-busy-music-fans/</guid>
		<description><![CDATA[A new digital music player called the Slacker plays music that is absolutely free, contained in preprogrammed Internet radio stations instead of individually selected songs and albums. But the device has some glitches.]]></description>
			<content:encoded><![CDATA[<p>More than 100 million music fans know the joys of portable digital music players &#8212; the ability to carry a large number of your favorite songs, arranged in playlists of your design, on a pocket-size gadget.</p>
<p>But for some folks, getting the most out of these players takes too much work or too much money. Converting CDs to music files takes time, as does selecting and downloading tracks from online music services, and synchronizing players with PCs. Creating great playlists also takes time and effort. Some people prefer the old radio model, where songs are programmed by somebody else and you just listen.</p>
<div class="video-wsj"><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={1334372817}&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="320" height="240" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div>
<p>Plus, whether you download songs for 99 cents apiece, use a subscription download service for $15 a month, or sign up for satellite radio at $13 a month, the costs to keep your portable player filled legally can add up quickly.</p>
<p>So a new kind of portable player, one for more passive and budget-minded users, is slated to arrive late next month. It&#8217;s called the Slacker Personal Radio, and its name is meant to refer to people of any age who just want to sit back and listen instead of actively managing their music.</p>
<p>The new Slacker players will come in three models, ranging from $200 to $300, depending on capacity. But the music they play will be absolutely free, contained in preprogrammed Internet radio stations instead of individually selected songs and albums. The stations will be automatically refreshed with new tunes via a wireless connection built right into the device. You&#8217;ll have to be near a hot spot for these updates. But you won&#8217;t need a hot spot just to hear your music, because the songs are cached on the device. And you&#8217;ll never have to plug it into a computer.</p>
<p>The player is tied to Slacker&#8217;s free Internet radio service, <a href="http://slacker.com" rel="external">slacker.com</a>, which is already up and running, and allows you to listen to music via any standard Windows or Mac Web browser. Using the service, you can personalize your player by selecting from over 100 canned stations or by creating stations based around any of 10,000 artists. These stations will be beamed to your player wirelessly. You can even choose which stations are loaded onto your player before the company ships it to you.</p>
<p>The company, a San Diego-based start-up of the same name, hopes to make money eventually via advertising on the player, and by selling an optional paid premium plan that offers some additional features.</p>
<p>I&#8217;ve been testing a prototype of the chunky, black plastic Slacker player, which is dominated by a four-inch color screen. It has two redundant navigation systems: a touch-sensitive strip at the side of the screen and a wheel on one edge. It provides a rich listening experience, including album art and other photos, artist bios and album reviews. The sound is good, and the Wi-Fi wireless connection worked in both my home and office.</p>
<p>The two prototype Slacker units I tried, however, were hobbled by bugs and glitches that the company must expunge by the release date, which was originally slated to be this month. For instance, the players sometimes failed to wake up after going to sleep, requiring a reboot. The touch strip was unreliable. One player failed several times to connect to my account. Battery life is well below Slacker&#8217;s goal of 12 hours between charges. The company says it is aware of these problems, and pledges all will be fixed.</p>
<p>Slacker isn&#8217;t the only portable player to offer programmed Internet stations. The Rhapsody service offers similar, customizable Internet-based stations on a couple of players. And both the Sirius and XM satellite-radio networks offer portable players for listening to their stations, although the stations can&#8217;t be customized. But all of these players require monthly subscription payments, while Slacker&#8217;s stations are free.</p>
<div class="media-LEFT" style="width: 150px;"><img src="http://online.wsj.com/public/resources/images/MK-AN117_PTECH_20071205173731.jpg" alt="Photo" height="273" width="150" /><br />The Slacker Radio</div>
<p>Because Slacker is based on Internet radio, it has some limitations imposed by the rules governing that format. For example, you can&#8217;t specify a particular song to play, or skip back to repeat a song. And you can skip ahead only six times per station per hour. Even if you create a station around a particular artist, the station will mainly be filled with artists the service considers similar. Songs by the artist you selected will be played only four times every three hours.</p>
<p>The player has a &#8220;heart button&#8221; for designating a song for frequent play and a &#8220;ban&#8221; button to eliminate the songs you hate.</p>
<p>If you&#8217;re willing to pay, or put in more effort, you can get additional capabilities. For example, Slacker players can hold and play some of your own songs, in addition to programmed stations, if you download a free Windows software program. And, if you sign up for the premium option at $7.50 a month, you get unlimited song-skipping, no ads, and the ability to save favorite songs on the device and play them as often as you like.</p>
<p>But the basic idea of Slacker is to make portable listening free of effort and of service charges. If the company can wring the bugs out of its new player and if its ads aren&#8217;t too annoying, that formula may appeal to some busy music lovers.</p>
<p>Email me at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>. Find all my columns and videos online free at the new All Things Digital Web site, <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a>.</p>
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		<title>Ford, Microsoft Create Car System That Lets You Ask for a Song</title>
		<link>http://ptech.allthingsd.com/20071108/ford-microsoft-create-car-system-that-lets-you-ask-for-a-song/</link>
		<comments>http://ptech.allthingsd.com/20071108/ford-microsoft-create-car-system-that-lets-you-ask-for-a-song/#comments</comments>
		<pubDate>Thu, 08 Nov 2007 00:01:00 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
				<category><![CDATA[Apple]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Personal Technology]]></category>
		<category><![CDATA[Walt Mossberg]]></category>
		<category><![CDATA[digital]]></category>
		<category><![CDATA[music]]></category>
		<category><![CDATA[audio]]></category>
		<category><![CDATA[BlackBerry]]></category>
		<category><![CDATA[Bluetooth]]></category>
		<category><![CDATA[cellphone]]></category>
		<category><![CDATA[Ford]]></category>
		<category><![CDATA[hard disk]]></category>
		<category><![CDATA[HTC]]></category>
		<category><![CDATA[iPod]]></category>
		<category><![CDATA[message]]></category>
		<category><![CDATA[Motorola]]></category>
		<category><![CDATA[phone]]></category>
		<category><![CDATA[player]]></category>
		<category><![CDATA[RAZR]]></category>
		<category><![CDATA[Samsung]]></category>
		<category><![CDATA[Shadow]]></category>
		<category><![CDATA[songs]]></category>
		<category><![CDATA[SYNC]]></category>
		<category><![CDATA[text messaging]]></category>
		<category><![CDATA[USB]]></category>
		<category><![CDATA[wireless]]></category>

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		<description><![CDATA[The SYNC system from Ford and Microsoft is a big step forward in integrating cellphones and portable music players into cars, says Walt Mossberg.]]></description>
			<content:encoded><![CDATA[<p>Under the hood, modern cars are packed with computers. But in the passenger cabin, they remain analog islands in a digital world. For some, this may be a blessed relief. But others want to bring their digital music and digital messaging into the place where they spend hours every week. Unfortunately, that&#8217;s still too clumsy a process.</p>
<p>Yes, more cars are making it easy to connect wirelessly with Bluetooth-equipped cellphones so drivers can make hands-free phone calls &#8212; but not hands-free text messaging. And that results in the dangerous practice of texting while behind the wheel.</p>
<p>And, yes, you can pipe the sound from your portable music player into the car&#8217;s speakers. But you usually have to control the song selection and skipping by handling the player itself, and that&#8217;s another dangerous distraction.</p>
<div class="video-wsj"><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={1297322304}&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="320" height="240" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div>
<p>Some car makers solve this music problem with integration kits that transfer control of the music player to the dashboard or steering-wheel controls and display song information on a dashboard screen. But this option is most common in luxury cars and is typically designed only for Apple&#8217;s iPods.</p>
<p>Now, <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=F'>Ford Motor</a>, working with <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=msft'>Microsoft</a>, has come up with a system that&#8217;s a big step forward in integrating cellphones and portable music players into cars. It&#8217;s highly versatile and works with numerous devices on a wide range of Ford models.</p>
<p>I&#8217;ve been testing the $395 option, called SYNC, with multiple cellphones and music players. It&#8217;s quite good and indicates that the digitally backward auto industry finally may be getting it.</p>
<p>SYNC combines the often separate cellphone and music-player functions into one unified interface that can be controlled by a voice-recognition system that works well. You can command it by voice to play a single song out of thousands on your iPod or other music player. With some phones, it will even read your incoming cellphone text messages to you, and properly pronounce text-message shortcuts such as LOL (Laughing Out Loud.)</p>
<p>Ford isn&#8217;t limiting this system to luxury cars. It&#8217;s available on a dozen models &#8212; including the company&#8217;s least-expensive car, the Ford Focus. I tested SYNC on a Focus.</p>
<p>SYNC simultaneously handles multiple cellphones and music players from a variety of companies. It imports and remembers the address books and song information for up to 12 phones and four players, so that as you connect and reconnect a remembered device, wired or wirelessly, it is ready to go. It doesn&#8217;t have a hard disk and doesn&#8217;t store your music.</p>
<p>Unlike other approaches, the Ford system doesn&#8217;t require a special cable or proprietary connector. It uses a standard USB port and the cable that came with your player. SYNC will even play music directly from a USB thumb drive. There&#8217;s also an audio-in jack for players that don&#8217;t support USB, or which require both.</p>
<p>SYNC can even stream music wirelessly, over Bluetooth, from the cellphones that support this feature. However, due to limitations in Bluetooth, it doesn&#8217;t transfer song selection controls, or the song information display, to the dashboard in this scenario. The same limitation applies if your player can be connected only with the audio-in jack.</p>
<p>I tested SYNC with two music players and four cellphones and the system handled them all effortlessly. I used a year-old iPod and a new Samsung P2 as my test music players, and SYNC quickly transferred their song information and allowed me to select playlists, artists, albums, genres and individual songs by voice command.</p>
<p>I tried the cellphone functions with an Apple iPhone, a Motorola RAZR, a RIM BlackBerry and a new HTC Shadow phone and, again, all worked properly. While phone calls and address-book imports were handled easily on all the phones, some of SYNC&#8217;s advanced functions, like the reading of text messages and the streaming of music, aren&#8217;t widely supported on all phones. For example, only the RAZR worked with the text-message feature.</p>
<p>The iPhone test was especially interesting because it is both a Bluetooth-equipped phone and a full-fledged iPod. The SYNC treated it as both, simultaneously.</p>
<p>I found the voice-command system surprisingly reliable. In four days of testing, I encountered only a few instances in which my commands were misunderstood.</p>
<p>SYNC has some limitations. While it can read text messages on compatible phones, Ford didn&#8217;t build in the ability to dictate and send text messages. You can send only canned messages, like &#8220;Be there in 20 minutes.&#8221;</p>
<p>But there are a lot of advanced features &#8212; too many to list here. And Ford plans to add others, which owners will be able to install at home. Detailed information on the system is available at <a href="http://syncmyride.com" rel="external">syncmyride.com</a>.</p>
<p>Alas, I did discover one glitch. Twice during my testing, SYNC mistakenly declared that a music player had been unplugged when it hadn&#8217;t been. The system recovered with a little fiddling, but Ford needs to fix this.</p>
<p>Still, SYNC is a very well done method for integrating digital devices into a car, and in a model that most people can afford.</p>
<p><em>Email me at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>. Find all my columns and videos online free at the new All Things Digital web site, <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a>.</em></p>
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