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	<title>Personal Technology &#187; Research in Motion</title>
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		<title>The CLIQ, Storm2 Join Long Parade of iPhone Threats</title>
		<link>http://ptech.allthingsd.com/20091014/the-cliq-storm2-join-long-parade-of-iphone-threats/</link>
		<comments>http://ptech.allthingsd.com/20091014/the-cliq-storm2-join-long-parade-of-iphone-threats/#comments</comments>
		<pubDate>Thu, 15 Oct 2009 02:02:09 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20091014/the-cliq-storm2-join-long-parade-of-iphone-threats/</guid>
		<description><![CDATA[Motorola's CLIQ and RIM's Storm2 are among the many interesting challengers to the iPhone.]]></description>
			<content:encoded><![CDATA[<p><em>(See Correction &#038; Amplification below.)</em></p>
<p>It&#8217;s raining smart phones. No, make that super-smart phones, the type of hand-held computer, like Apple&#8217;s iPhone or the models powered by Google&#8217;s Android software, that browse the Web well, have sophisticated communication functions and are made to run a wide variety of modern third-party apps. This holiday season, new super-smart phone models seem to be appearing weekly.</p>
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<p>So far, the king of this new field, in my view, remains its pioneer, the iPhone. Apple&#8217;s phone has its limitations, but its design, usability and versatility have kept it ahead. There&#8217;s a well-equipped iPhone model available for as little as $99, and the platform offers a staggering 85,000 downloadable apps. By comparison, there are around 10,000 apps for Android, 3,000 for the newer models of the Research in Motion (RIMM) BlackBerry, a few hundred modern apps for phones running the latest versions of Microsoft&#8217;s (MSFT) Windows Mobile software, and even fewer than that for Palm&#8217;s (PALM) Pre and its soon-to-be released little sibling, the Pixi.</p>
<p>But nobody is conceding the game to Apple (AAPL). A flood of new Android models is upon us, and RIM, which has a fanatical following for its BlackBerry models, is still potent despite the disappointment surrounding its first touch-screen model, the Storm.</p>
<div class="media-CENTER" style="width:262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AS038_ptech1_DV_20091014204348.jpg" width="262" height="262" alt="ptech1" /><br />
<br />
Motorola CLIQ</div>
<p>I&#8217;ve been testing two new contenders, and both represent second chances of sorts. One is the revised version of the BlackBerry Storm, called the Storm2, from Verizon (VZ). The other is the first super-smart phone from Motorola, the fading former phone leader. It&#8217;s an Android-based model called the CLIQ, which will be offered by T-Mobile.</p>
<p>Here&#8217;s a quick look at these two new pocket computers.</p>
<h5 class="subhed"><strong>Motorola CLIQ</strong></h5>
<p>The CLIQ is a hefty slider phone, with a touch screen on top and a slide-out physical keyboard underneath. It has a smaller screen than the iPhone or Storm, and comes with just two gigabytes of memory versus 16 gigabytes for the $199 iPhone. But the CLIQ claims six hours of talk time, an hour more than Apple&#8217;s device, and, unlike the iPhone, it has a removable battery and expandable memory. It also has a higher-resolution camera—five megapixels versus three megapixels. </p>
<p>It boasts all of the standard Android features. But what sets the CLIQ apart is that it&#8217;s built around the idea of consolidating all your communications and social networking, and making them easy to access. Motorola (MOT) does this with special software called Blur, part of which exists on the device itself and part on a special Motorola-run server.</p>
<p>Blur takes the form of special on-screen widgets. One constantly displays your own status on various services, such as Facebook and Twitter. Another, called Happenings, shows your friends&#8217; latest updates on social-networking services, without requiring you to enter separate apps. A third, called Messages, offers a quick snapshot of current emails and text messages from all your accounts. Each entry in your address book also displays the person&#8217;s social-networking status and information.</p>
<p>In my tests, all of these Blur features worked nicely and proved handy, except that I couldn&#8217;t get it to consolidate both of my Gmail accounts.</p>
<p>My biggest gripe was with the physical keyboard, which I found cramped and hard to use. The top row is too close to the bottom of the screen and, on the bottom row, I kept hitting the symbols key when I was aiming for &#8220;M&#8221; or &#8220;N.&#8221; So I found myself constantly resorting to the virtual on-screen keyboard, which worked pretty well.</p>
<h5 class="subhed"><strong>BlackBerry Storm2</strong></h5>
<p>The original Storm, RIM&#8217;s first phone without a physical keyboard, didn&#8217;t convert droves of traditional BlackBerry lovers. This was partly because it had an odd typing mechanism where the whole screen moved with each tap on the virtual keyboard. Also, the phone lacked Wi-Fi and, when held vertically, the device offered only a cramped on-screen keyboard with multiple letters on each key.</p>
<div class="media-CENTER" style="width:262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AS033_ptechJ_DV_20091014165602.jpg" width="262" height="394" alt="ptechJ" /><br />
<br />
BlackBerry&#8217;s Storm2</div>
<p>The Storm2 fixes all those flaws. The screen now stays still when tapped, providing tactile feedback electronically instead of mechanically. This allows for faster, smoother typing. The new model also has Wi-Fi. And you can now use a full, albeit squeezed, virtual keyboard in vertical mode.</p>
<p>In addition, while the dimensions haven&#8217;t changed, the Storm2 looks sleeker and has a few user interface refinements, like an on-screen Send button.</p>
<p>Overall, I found the Storm2 worked well in my tests. Battery life was decent, with 5.5 hours of claimed talk time, and typing was much improved, though I doubt it will satisfy lovers of physical keyboards.</p>
<p>The browser is still inferior to Apple&#8217;s, Google&#8217;s and Palm&#8217;s. And the traditional BlackBerry interface cries out for a major overhaul in a touch device like this, especially when you add a lot of apps. RIM&#8217;s menu and folder metaphor seems tired on this device.</p>
<p>Verizon hasn&#8217;t set a launch date or price for the Storm2, but it&#8217;s likely to appear in November at around $200.</p>
<p>The super-smart-phone war is still in its early stages. There are more and even better devices on the way, and Apple will have plenty of clever competition.</p>
<p><strong>Corrections &#038; Amplifications</strong></p>
<p>The Motorola CLIQ comes with two gigabytes of memory and the $199 iPhone comes with 16 gigabytes. A previous version of this column incorrectly expressed these figures as megabytes, not gigabytes. An earlier version of this column also mistakenly stated, based on a BlackBerry fact sheet, that the Storm2 will ship with two gigabytes of memory. Wednesday night, after the column was published, the company said the Storm2 will actually ship with 18 gigabytes of memory. </p>
<p class="tagline">Find all of Walt Mossberg&#8217;s columns and videos online, free, at the All Things Digital Web site,<a href="http://walt.allthingsd.com."> walt.allthingsd.com.</a> Email him at <a href="mailto:mossberg@wsj.com">mossberg@wsj.com</a>.</p>
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		<title>HTC's Hero May Be Your Scene</title>
		<link>http://ptech.allthingsd.com/20090930/sprints-htc-hero-may-be-your-scene-in-smart-phones/</link>
		<comments>http://ptech.allthingsd.com/20090930/sprints-htc-hero-may-be-your-scene-in-smart-phones/#comments</comments>
		<pubDate>Thu, 01 Oct 2009 01:02:02 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20090930/sprints-htc-hero-may-be-your-scene-in-smart-phones/</guid>
		<description><![CDATA[Walt Mossberg reviews the new Android-model phone, recommended for Sprint customers and others looking for something powerful and different.]]></description>
			<content:encoded><![CDATA[<p>Super-smart phones based on Google&#8217;s Android operating system have been relatively slow to take off since the first one appeared a year ago. Despite Google&#8217;s iconic brand, they have yet to develop the strong bond with U.S. consumers achieved by the Research in Motion (RIMM) BlackBerry or the Apple (AAPL) iPhone. And, after a year, Android has less than 10% of the 85,000 apps the iPhone now offers.</p>
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<p>But Android is beginning to blossom in the market for this class of device, which is really a hand-held computer that performs many laptop-like functions.</p>
<p>In August, T-Mobile began offering a new $200 myTouch Android phone. Motorola (MOT) will shortly launch a new $200 Android model called the CLIQ. And, on Oct. 11, Sprint (S) will start selling perhaps the most unusual Android phone so far, the $180 HTC Hero. I&#8217;ve been testing the Hero, a touch-screen phone without a physical keyboard that has some important distinctions from earlier Android models. In general, I like the Hero and can recommend it to Sprint customers, or others looking for something powerful, but different.</p>
<p>HTC, a veteran Taiwan-based maker of phones, has altered Android more than anyone else so far. It has been gradually developing its own signature software layer that sits atop phone operating systems. With the Hero, it has applied this software for the first time to an Android phone, and that&#8217;s what sets the Hero apart from its Android brethren. The latest, beefed-up, version of this HTC software is called &#8220;Sense.&#8221;</p>
<p>Sense includes handsome, large widgets with extra features that go beyond the vanilla Android experience supplied to everyone by Google (GOOG). So the Hero looks and behaves somewhat differently. For instance, a contact page in the address book application consolidates that contact&#8217;s Facebook and Flickr accounts. The music player and photo album look better, and the Hero with Sense can use Microsoft&#8217;s Exchange service to synchronize mail, calendars and contacts.</p>
<div class="media-CENTER" style="width:262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AR811_pjPTEC_DV_20090930151036.jpg" width="262" height="394" alt="pjPTECHjp" /><br />
<br />
Sprint&#8217;s HTC Hero</div>
<p>Sense also offers something called Scenes—entire collections of sets of screens and apps, either canned or customized, that can change the phone software&#8217;s look and feel. With just a couple of clicks, you could switch between a work-oriented &#8220;scene,&#8221; that prominently features apps such as a stock tracker and your work email, and an entertainment-oriented scene filled with the music player, photo album and other apps.</p>
<p>As with Sprint&#8217;s Palm (PALM) Pre, the Hero&#8217;s price is a bit deceptive. To get the phone for $180, you must remember to mail in a rebate form worth $100. At purchase, you have to put up $280. On the other hand, Sprint&#8217;s monthly fees can be much cheaper than those for other carriers. You&#8217;ll have to pay at least $70 a month to use the Hero, the same minimum fee that AT&#038;T charges iPhone owners. But Sprint&#8217;s fee, unlike AT&#038;T&#8217;s (T), includes unlimited text messaging and unlimited free calls to any mobile number on any network.</p>
<p>The Hero&#8217;s hardware isn&#8217;t especially beautiful. It&#8217;s a dull grey, noticeably thicker than the iPhone, with a smaller screen and six buttons plus a trackball, which adds another navigation option to the touch screen. It&#8217;s the same length as an iPhone, but is a bit narrower and lighter. It comes with just two gigabytes of memory, compared with eight gigabytes on the $99 iPhone and 16 gigabytes on Apple&#8217;s $199 model, though the Hero&#8217;s memory, unlike the iPhone&#8217;s, is expandable via a hard-to-reach slot under its removable back cover.</p>
<p>One big drawback is battery life. Sprint is only claiming up to four hours of talk time for the Hero, versus five hours for the Pre and iPhone. But, unlike the iPhone&#8217;s, the Hero&#8217;s battery is removable. Another drawback: I sometimes found the touch screen unresponsive, requiring multiple pokes at an icon.</p>
<p>On the plus side, the Hero has a much higher resolution camera than the iPhone&#8217;s or Pre&#8217;s—five megapixels versus three megapixels.</p>
<p>It also functions as a video camera, and in my tests, both still photos and videos I took looked very good. Phone calls, even on speaker phone, were clear and strong, and the phone has Wi-Fi and Bluetooth in addition to Sprint&#8217;s high-speed network, which in my view is better than its reputation. Web browsing was adequate.</p>
<p>HTC&#8217;s Sense gives the Hero seven screens on which to place apps, versus Android&#8217;s standard three screens. </p>
<p>And, in addition to the standard Android apps and the 8,000 downloadable apps from Android&#8217;s Market app store, there are a variety of large, beautiful HTC &#8220;widgets&#8221; you can use. The downside of these is that they can occupy an entire screen.</p>
<p>The most impressive widget is called People. It&#8217;s an address book in which each contact&#8217;s page features a scrolling bar at the bottom with icons that allow you to see that person&#8217;s most recent Facebook status, photos from Facebook and Flickr, plus emails and text messages she&#8217;s sent to you and recent calls between you. This is somewhat similar to Palm&#8217;s Synergy feature, which is also based around people.</p>
<p>Overall, I found the HTC Hero to be the best Android phone I&#8217;ve tested, and a worthy competitor to the iPhone, the BlackBerry and the Pre.</p>
<p class="tagline">Find all of Walt Mossberg&#8217;s columns and videos online, free, at the All Things Digital Web site, <a href="http://walt.allthingsd.com">walt.allthingsd.com</a>. Email him at <a href="mailto:mossberg@wsj.com">mossberg@wsj.com</a>.</p>
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		<title>BlackBerry's Storm Presses   Into the Touch-Phone Fray</title>
		<link>http://ptech.allthingsd.com/20081119/blackberrys-storm-presses-into-the-touch-phone-fray/</link>
		<comments>http://ptech.allthingsd.com/20081119/blackberrys-storm-presses-into-the-touch-phone-fray/#comments</comments>
		<pubDate>Thu, 20 Nov 2008 02:32:02 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20081119/blackberrys-storm-presses-into-the-touch-phone-fray/</guid>
		<description><![CDATA[Walt reviews the hotly anticipated BlackBerry Storm, the first BlackBerry model without a physical keyboard. Typing and navigation require tapping on glass, just as users do on the iPhone. Verizon will be selling the Storm for $250 with a two-year contract, though a $50 mail-in rebate can bring the price down close to the $199 that Apple charges for the base model of the iPhone.]]></description>
			<content:encoded><![CDATA[<p>To its fiercest devotees, one of the best things about the BlackBerry is its carefully designed physical keyboard, which the skilled BlackBerry addict can play like a violin. These folks scorn Apple&#8217;s popular iPhone, whose keyboard is virtual and must be operated by tapping on the screen.</p>
<p>But, on Friday, <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=vz'>Verizon Wireless</a> and <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=RIMM'>Research in Motion</a> (RIMM), the BlackBerry&#8217;s maker, will do the unthinkable: They will introduce a BlackBerry model without a physical keyboard, one where typing and navigating require tapping on glass, just as users do on the iPhone. This new model is called the BlackBerry Storm, and will sell for $250 with a two-year contract, though a $50 mail-in rebate can bring the price down close to the $199 that Apple (AAPL) charges for the base model of the iPhone.</p>
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<p>Despite its lack of a keyboard, the Storm is a real BlackBerry in every other respect, with push email, corporate features and the familiar BlackBerry menus. In many respects, the Storm is a touch-based, large-screen version of the recently released BlackBerry Bold, which is the most polished version of a traditional BlackBerry. It is also the latest member of the new class of hand-held computers, the super-smart phone category kicked off by the iPhone last year and joined by the Google G1 earlier this year.</p>
<p>The Storm sports a large, high-resolution touch screen that fills most of its surface and automatically switches from portrait to landscape mode when the phone is turned. There&#8217;s also a forthcoming souped-up download store for third-party software, meant to be similar to the ones on the iPhone and the Google (GOOG) phone. And the Storm can even be used in European and other countries where most Verizon (VZ) phones don&#8217;t work.</p>
<div class="media-CENTER" style="width: 380px;"><a href="http://online.wsj.com/public/resources/images/PJ-AN681_pjPTEC_G_20081119135615.jpg" rel="external" title="Click to enlarge graphic"><img src="http://online.wsj.com/public/resources/images/PJ-AN681_pjPTEC_G_20081119135615.jpg" alt="BlackBerry's Storm Presses Into the Touch-Phone Fray" height="253" width="380" /></a><br />BlackBerry Storm&#8217;s touch screen switches from portrait to landscape mode when turned, and aims to make typing on glass feel more like typing on a real keyboard.</div>
<p>However, the biggest innovation in the Storm is a clever feature RIM hopes will give it a big advantage over the iPhone. When you strike a key or icon on the Storm&#8217;s screen, you feel a physical sensation, as if you were pressing down on a real key or button. That&#8217;s because you are, in fact, pressing a real button. The entire glass display is one large button, mounted on a mechanical substructure that allows it to be depressed when pressure is applied.</p>
<p>The idea behind this feature is to make typing on glass feel much more like typing on a real keyboard, and thus to make the virtual keyboard, and the touch interface, more acceptable to people used to physical keyboards and buttons. This push-down screen also replaces the side-mounted scroll wheel or track ball on other BlackBerrys for activating menu choices and icons.</p>
<p>But, in my tests, this physical feedback feature, which RIM calls SurePress, didn&#8217;t magically turn the Storm&#8217;s touch interface and virtual keyboard into their physical counterparts. The feature does provide a more reassuring confirmation that a key has been struck or an icon has been clicked than the mere visual feedback one receives from the iPhone. But neither I, nor any of the several BlackBerry addicts I asked to try it out, considered typing on the Storm&#8217;s keyboard to be very similar to using the keyboard of a traditional full-sized BlackBerry.</p>
<p>In my opinion, using the Storm&#8217;s keyboard is much more like using the iPhone&#8217;s keyboard than a traditional BlackBerry&#8217;s. I found that I could type quite well on the Storm after awhile, but that a greater adjustment, and more practice, were required than with a physical keyboard.</p>
<p>The Storm also has a keyboard oddity that I found annoying, and that may put off others. It presents you with a full virtual keyboard only when you are holding it horizontally. When you hold the Storm vertically, you get a mashed-up keyboard, like the one on the narrower BlackBerry Pearl, which has multiple letters on each key. This keyboard design relies on software to guess which letter you meant to press. You can also switch to a virtual cellphone-style keypad that requires you to hit each key multiple times.</p>
<div class="media-CENTER" style="width: 380px;"><a href="http://online.wsj.com/public/resources/images/PJ-AN682_pjPTEC_G_20081119143856.jpg" rel="external" title="Click to enlarge graphic"><img src="http://online.wsj.com/public/resources/images/PJ-AN682_pjPTEC_G_20081119143856.jpg" alt="BlackBerry's Storm Presses Into the Touch-Phone Fray" height="253" width="380" /></a><br />From left, BlackBerry Storm, Google G1, and iPhone 3G</div>
<p>This is a curious design decision. Once a company ditches a physical keyboard for a virtual one, it can create all kinds of keyboard variations. RIM could have offered a full, vertically oriented keyboard, even if it would have had smaller, more closely spaced keys.</p>
<p>RIM also failed to customize the Storm&#8217;s virtual keyboard for some common, specific tasks. For instance, on the iPhone, when you are typing in a Web address in the browser, the keyboard morphs to offer a convenient key that automatically enters &#8220;.com&#8221;. Not so on the Storm.</p>
<p>There&#8217;s another glaring deficit in the Storm: It lacks Wi-Fi capability. This means that, unlike on the Bold, the iPhone or the Google G1, if high-speed cellphone data service is absent or pokey, you can&#8217;t fall back on speedy Wi-Fi connections in public places. And, at home or in the office, you can&#8217;t take advantage of Wi-Fi connections that are often much faster than cellphone data networks.</p>
<p>The Storm has some important advantages over the iPhone. Its screen, while 7% smaller physically, offers about 13% higher resolution. Photos and videos look beautiful on it. It has much better battery life for phone calls than either the iPhone or the Google G1. While the latter two phones deliver just under their claimed five hours of talk time, in my tests, the Storm lasted a bit over six hours, which is actually half an hour more than its claimed 5.5 hours of talk time. And the Storm has a removable battery, unlike its Apple rival.</p>
<p>This new BlackBerry comes with more memory than the similarly priced base model of the iPhone &#8212; nine gigabytes versus eight gigabytes. And, unlike the iPhone&#8217;s memory, the Storm&#8217;s is expandable, via larger flash cards.</p>
<p>The Storm&#8217;s camera is much better than the iPhone&#8217;s, at 3.2 megapixels, versus just 2 megapixels for the Apple device. It also has zoom and flash, features the iPhone&#8217;s camera lacks. And, unlike the iPhone or the Google G1, the Storm can record videos. In my tests, all of these camera features worked well.</p>
<p>Also, the Storm has copy and paste functionality; MMS (a service for sending photos directly to other phones without using email); voice dialing; and the ability to act as a modem for your laptop. It also allows you to edit, and not just to view, Microsoft (MSFT) Office documents. All of these features are missing from the iPhone out of the box.</p>
<p>The Storm also has a better speaker than the iPhone, and a noise-canceling microphone system. Phone calls, even on speaker phone, were crisp, clear and plenty loud. Physically, the Storm is attractive but hardly svelte. While it&#8217;s about the same length and width as the iPhone, it is 15% thicker and 17% heavier &#8212; almost as heavy as the chunky G1.</p>
<p>The Verizon high-speed network on which the Storm runs is older and better-established than either the T-Mobile (DT) high-speed system the G1 uses or the AT&#038;T (T) 3G network used by the current iPhone. Where Verizon&#8217;s high-speed data coverage is strong, the Storm flies.</p>
<p>But, because it lacks Wi-Fi, the Storm can be much slower at Web access than its main competitors. I tested these Web speeds in two hotels in Silicon Valley. In the first, where Verizon reception was strong, the Storm trounced the iPhone on cellphone data speeds, averaging over 800 kilobits per second to the iPhone&#8217;s 621 kbps over AT&#038;T. But, when I switched the iPhone to use the hotel&#8217;s Wi-Fi network, it beat the Storm by 100 kbps or so.</p>
<p>At the second hotel, barely a mile away, the Storm&#8217;s lack of Wi-Fi hurt much more. There, Verizon&#8217;s signal was poor, and data speeds on the Storm averaged a horrible 96 kbps. But the iPhone on AT&#038;T averaged 459 kbps, and on Wi-Fi the iPhone averaged 785 kbps.</p>
<p>My test Storm, which was a near-final model missing only a few minor software tweaks, was also sluggish at some tasks. It took noticeably longer than the iPhone to flip the first photo from landscape to portrait orientation, or to start the process of flipping through a series of photos by swiping them with a finger. And some other tasks were also slow. It&#8217;s possible that production models will be quicker.</p>
<p>Rim has tweaked the familiar BlackBerry user interface for the touch screen, and in general these changes worked well. You select the menu item or icon you want with a light touch, then press down on the screen to activate or confirm your choice. There are even a couple of cool new touch features. For instance, in a list of emails, if you lightly touch and hold one entry, the Storm shows you all messages in that thread.</p>
<p>But this combination of a light touch followed by a hard press on the large screen took some practice, just like typing did. It befuddled several BlackBerry veterans at first.</p>
<p>And some common tasks took more steps than on the iPhone. For instance, emailing a link from a Web page required four steps on the Storm, versus two on the Apple device. The Storm&#8217;s email system will be familiar to every BlackBerry user. It has the same corporate email features as other BlackBerrys, and I was easily able as well to use a BlackBerry Internet email account and to set up several personal email accounts, including Gmail.</p>
<p>The Web browser is much improved over the one in older BlackBerry models, and offers multiple ways to view and navigate pages, including one in which a finger moves a cursor, just as on a PC. But I found that panning and zooming in the browser was a bit slower and more awkward than on the iPhone. And, to make some Web sites work properly, I had to dig through menus to change options.</p>
<p>Using the BlackBerry desktop software, I was easily able to synchronize my calendar and contact data over a cable from a Windows PC. (There&#8217;s also Mac software for the same task.) But, unlike the iPhone or the G1, the Storm doesn&#8217;t offer wireless synchronization from consumer services, only from corporate servers.</p>
<p>The Storm&#8217;s multimedia software isn&#8217;t as fancy as the iPhone&#8217;s, but it&#8217;s better than the G1&#8217;s, and worked very well in my tests.</p>
<p>Overall, the Storm is a very capable handheld computer that will appeal to BlackBerry users who have been pining for a touch-controlled device with a larger screen. And it offers yet another good option for anyone who is looking to buy one of the new, more powerful, pocket computers.</p>
<p><a href="http://s.wsj.net/public/resources/images/PJ-AN682_pjPTEC_NS_20081119143856.gif" title="Blackberry Storm Comparison Chart" rel="lightbox"><img src="http://s.wsj.net/public/resources/images/PJ-AN682_pjPTEC_NS_20081119143856.gif" width="380" height="192" alt="Blackberry Storm Comparison Chart" /></a></p>
<p><em>Find all of Walt Mossberg&#8217;s columns and videos online, free, at the All Things Digital Web site, <a href="http://www.walt.allthingsd.com" rel="external">walt.allthingsd.com</a>. Email him at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>.</em></p>
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		<title>If You Have ChaCha and a Cellphone, You Have Answers</title>
		<link>http://ptech.allthingsd.com/20080424/if-you-have-chacha-and-a-cellphone-you-have-answers/</link>
		<comments>http://ptech.allthingsd.com/20080424/if-you-have-chacha-and-a-cellphone-you-have-answers/#comments</comments>
		<pubDate>Thu, 24 Apr 2008 00:01:00 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
				<category><![CDATA[Apple]]></category>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20080424/if-you-have-chacha-and-a-cellphone-you-have-answers/</guid>
		<description><![CDATA[A free cellphone service called ChaCha lets you ask any question answerable via a Web search, by simply making a voice call. In most cases, it gave fast, accurate answers. But it has a few weaknesses.]]></description>
			<content:encoded><![CDATA[<p>If you&#8217;re sitting in front of a computer, it&#8217;s easy to look up information on the Web. It&#8217;s almost as easy if you have a sophisticated cellphone with a decent Web browser and you&#8217;re in a place with a good Internet connection where it&#8217;s possible to type.</p>
<p>But what if you only have a standard cellphone with a lousy Web browser &#8212; or even the best Web-browsing phone, but it lacks a fast data connection? What if you&#8217;re speeding down the road in a car, where typing is dangerous?</p>
<div class="video-wsj"><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={1517967810}&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="320" height="240" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div>
<p>Now, there&#8217;s a way to get your questions answered despite those hurdles. It&#8217;s a free cellphone service that lets you ask any question answerable via a Web search, using any cellphone, by simply making a voice call. It&#8217;s called ChaCha, and I&#8217;ve been testing it out.</p>
<p>To use ChaCha, you just dial 800-2chacha (800-224-2242) and state your question. In a few minutes, you&#8217;ll get an answer via text message. In one test, I asked ChaCha who was the winning pitcher in the previous night&#8217;s Red Sox victory against the Yankees. In a few minutes, I received a text message with the correct answer: Daisuke Matsuzaka.</p>
<p>ChaCha requires no registration and works on any cellphone carrier. It needs no special codes or key words. You just state your question as if you were asking a friend. If you prefer to type your question, you can text it to &#8220;ChaCha,&#8221; or 242242. Though ChaCha itself charges no fees, your phone carrier may charge for the minutes you use, or for the text messages.</p>
<p>The service works by routing your questions to one of 10,000 hired &#8220;guides&#8221; &#8212; students, stay-at-home parents, retirees and others &#8212; who look up the questions on the Web and reply. They get paid 20 cents per answer.</p>
<p>Naturally, these guides vary as to their speed and accuracy. If you don&#8217;t like the answers they give you, or you want related information, you can call back or reply to the text message with a follow-up question. For instance, after learning which pitcher had won for Boston, I asked who lost the game for New York. I was quickly informed it was Phil Hughes.</p>
<p>Overall, I liked ChaCha. In most cases, I received fast, accurate, useful answers. But it has two weaknesses. One is that the low-paid, part-time guides can provide inconsistent service. When I asked for the best Mexican restaurant in D.C., for example, ChaCha came up with a choice that few locals would cite.</p>
<p>The other is that, unlike many other cellphone information services, ChaCha doesn&#8217;t automatically know your location. So, unless you include a location in your query, it&#8217;s clueless about questions such as &#8220;Where&#8217;s the nearest drugstore?&#8221;</p>
<p>ChaCha is hardly the only information service for cellphones. Google offers a text-message service where you can ask questions on a wide variety of topics, and a voice-based service that locates businesses near your location. Microsoft&#8217;s TellMe subsidiary just introduced a voice-based service that answers location-specific questions about businesses, weather, traffic and movies, and displays the answers on the screens of BlackBerrys.</p>
<p>But these competitors are more limited than ChaCha in key respects. Google&#8217;s broader mobile-search service, Google SMS, requires that questions be sent via text message using special key words. Its voice service, Goog411, finds only local businesses. TellMe&#8217;s new service is limited to location-based information and works only on certain phones.</p>
<p>I tested ChaCha using three very different phones: a cheap, bare-bones Samsung flip phone from Sprint; a midrange Motorola Razr from Verizon; and an Apple iPhone running on AT&amp;T. I asked questions via voice and text from various locations, including my car, where I used a hands-free microphone.</p>
<p>I asked about sports, TV shows, journalism, history, weather, nutrition, demographics and shopping. ChaCha handled most of these inquiries correctly and was able to fix most of its errors after I asked follow-up questions. For each question, it sends two text messages: one restating your query and saying it&#8217;s working on it, and the second containing the answer.</p>
<p>Each ChaCha answer is accompanied by a Web link. If your phone has a decent browser, you can go to that link to learn who the guide was, and what his or her Web-site source was.</p>
<p>ChaCha gave me the weekend weather forecast in Boston, the date of death of Abigail Adams and the cast of the TV show &#8220;Brothers &amp; Sisters.&#8221; It provided Peyton Manning&#8217;s salary and the sodium content of a McDonald&#8217;s quarter pounder. Its most impressive performance came when it correctly answered an obscure historical question: &#8220;When was the <em>Gaspee</em> burned?&#8221; The <em>Gaspee</em> was a British tax-collection ship burned in Rhode Island in 1772 in what is often considered the first act of war of the American Revolution.</p>
<p>The company is working on adding automated location knowledge, at least on certain carriers and phones. For now, you can tell it your location by sending a special command via text message. But even without the location features, ChaCha is a fun and useful service.</p>
<p><strong>Find all of Walt Mossberg&#8217;s columns and videos online, free, at the new All Things Digital Web site,</strong> <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a>. <strong>Email him at</strong> <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>.</p>
<p id="MARK"><strong>Corrections &amp; Amplifications</strong></p>
<p>ChaCha, a mobile-phone search service, is incompatible with several small U.S. cellphone carriers. This column incorrectly said that the service works on any cellphone carrier, based on incorrect information supplied by the company.</p>
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		<title>Ahead of the iPhone, Other Makers Offer Some Quality Devices</title>
		<link>http://ptech.allthingsd.com/20070621/ahead-of-the-iphone-other-makers-offer-some-quality-devices/</link>
		<comments>http://ptech.allthingsd.com/20070621/ahead-of-the-iphone-other-makers-offer-some-quality-devices/#comments</comments>
		<pubDate>Thu, 21 Jun 2007 00:01:00 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20070621/ahead-of-the-iphone-other-makers-offer-some-quality-devices/</guid>
		<description><![CDATA[Walt Mossberg tries out two new smart phones ahead of the iPhone's highly anticipated release. One is the latest attempt by BlackBerry's maker to appeal to consumers. The other is a high-resolution camera phone by Nokia. (Video)]]></description>
			<content:encoded><![CDATA[<p>Despite the feverish hype around Apple&#8217;s forthcoming $499 iPhone, which goes on sale next week, the established makers of smart phones aren&#8217;t idle. They continue to turn out new models capable of not only making voice calls and exchanging text messages, but of handling email, surfing the Web, taking pictures, and playing music and video.</p>
<p>In fact, this category is getting so crowded that it&#8217;s hard to follow all of the contenders. T-Mobile and Sprint, for example, have just announced very similar smart phones running Microsoft&#8217;s latest Windows Mobile software. Both feature horizontal keyboards that slide out from beneath the screen. The T-Mobile Wing costs $299 after various rebates, while the Sprint Mogul, which runs on a faster network, costs $399.</p>
<div class="video-wsj"><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={1043345650}&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="320" height="240" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div>
<p>But I&#8217;ve been testing two other new smart phones that I find especially interesting. One is the latest attempt by BlackBerry maker <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=rimm'>Research In Motion</a> to appeal to consumers. The other is a high-resolution camera phone by Nokia, which costs more than even the iPhone.</p>
<p>The new BlackBerry Curve 8300, sold by AT&amp;T, is sort of a cross between the maker&#8217;s low-end consumer-oriented Pearl and its larger, more traditional models like the 8800 series. It costs $199 after rebate, with a two-year contract.</p>
<p>Unlike the Pearl, which manages its slender size by sporting only a squished keyboard where two letters must share each key, the Curve has a full, if slightly compressed, keyboard. I found it no problem to use accurately. It does, however, use the Pearl-like trackball instead of the famous BlackBerry side-mounted wheel.</p>
<p>To accommodate the keyboard and a wider screen, the Curve is wider and a bit thicker than the Pearl, and has more of the traditional BlackBerry look. And it&#8217;s over 20% heavier. But it&#8217;s narrower, shorter and lighter than the 8800, though a bit thicker.</p>
<p>The silver-colored Curve doesn&#8217;t boast any technological breakthroughs. It&#8217;s mostly an attempt to bring the BlackBerry&#8217;s email capabilities to a model that doesn&#8217;t compromise the keyboard the way the Pearl did. It has all the traditional BlackBerry features, plus a two-megapixel camera, a slot for a memory card, and the ability to play music and videos.</p>
<p>In my tests, I had no trouble at all sending and receiving email on the Curve, taking or displaying pictures, or playing music. I was able to move over some songs and pictures from my own computer, and they displayed and played as promised. Voice quality was fine, and phone talk time is about four hours &#8212; reasonable but not outstanding.</p>
<p>In a welcome move, the Curve has a standard headphone jack, capable of playing music in stereo and handling phone calls. It also includes Bluetooth for wireless headsets and use in cars, but it doesn&#8217;t have Wi-Fi wireless networking. It also runs on AT&amp;T&#8217;s relatively slow EDGE network instead of the carrier&#8217;s faster data network. And the Web browser is mediocre.</p>
<p>The Nokia N95 lacks a full keyboard, physical or virtual and its email is primitive, but that&#8217;s not its main purpose. This device is the best combination of a camera and a phone I&#8217;ve ever tested, and includes a long list of other media features.</p>
<p>The camera boasts five megapixel resolution, highly unusual for a phone, and it takes marvelous photos. When I transferred my shots to my computer, they were large, sharp and vivid, just as if they&#8217;d come from a standard camera. The camera has Carl Zeiss optics, autofocus, multiple flash settings and various scene settings. It also has a burst mode capable of taking six shots in rapid sequence.</p>
<p>But getting such a good camera in a phone will set you back a whopping $749. And you can&#8217;t buy it through any phone carrier, only from Nokia&#8217;s Web site (<a href="http://nseries.com" rel="external">nseries.com</a>) or from various electronics stores. You have to buy a phone plan separately.</p>
<div class="media-RIGHT" style="width: 150px;"><img src="http://online.wsj.com/public/resources/images/MK-AK525_PTECH_20070620182042.jpg" alt="photo" height="139" width="150" /><br />Nokia&#8217;s N95, left, and BlackBerry&#8217;s Curve 8300</div>
<p>Like the Curve, the N95 has good voice quality, but runs on the slow EDGE network, though a future version could support faster networks. Unlike the BlackBerry, the current N95 also can use Wi-Fi networks. Battery life is only fair: 3.5 hours of talk time. While <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=nok'>Nokia</a> touts the phone&#8217;s Web browser, I found it to be unimpressive. But the phone includes GPS mapping, with optional navigation. It also accepts memory cards for storage.</p>
<p>Physically, the N95 is small, but chunky; on one side, it looks like a plum-colored camera. If you slide its screen in one direction, the keypad is revealed. Sliding it the opposite way reveals standard controls for playing music and video clips. I was able to move pictures and songs from my computer, but the songs failed to display album covers when played.</p>
<p>For $749, you could buy the Curve and a very nice digital camera. But the N95 is for photo enthusiasts who want an all-in-one device. The Curve is a more mainstream smart phone that aims for a balance of features at a low price.</p>
<ul>
<li>Email me at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>. Find all my columns and videos online free at the new All Things Digital Web site, <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a>.</li>
</ul>
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		<title>Don't Get Caught In a Losing Battle Over DVD Technology</title>
		<link>http://ptech.allthingsd.com/20070308/dvd-combo-player/</link>
		<comments>http://ptech.allthingsd.com/20070308/dvd-combo-player/#comments</comments>
		<pubDate>Thu, 08 Mar 2007 00:01:00 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
				<category><![CDATA[Apple]]></category>
		<category><![CDATA[Macintosh]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[BlackBerry]]></category>
		<category><![CDATA[Blu-ray]]></category>
		<category><![CDATA[combo player]]></category>
		<category><![CDATA[Disney]]></category>
		<category><![CDATA[DVD]]></category>
		<category><![CDATA[Fox]]></category>
		<category><![CDATA[HD-DVD]]></category>
		<category><![CDATA[high definition]]></category>
		<category><![CDATA[LG Electronics]]></category>
		<category><![CDATA[MP3]]></category>
		<category><![CDATA[Palm]]></category>
		<category><![CDATA[Paramount]]></category>
		<category><![CDATA[Research in Motion]]></category>
		<category><![CDATA[Treo]]></category>
		<category><![CDATA[Universal]]></category>
		<category><![CDATA[Warner Brothers]]></category>
		<category><![CDATA[YouTube]]></category>

		<guid isPermaLink="false">http://ptech.allthingsd.com/20070308/dont-get-caught-in-battle-over-dvds/</guid>
		<description><![CDATA[LG's new combo player can handle both new formats vying to replace DVDs -- Blu-ray and HD-DVD. At $1,200, it's only for videophiles with deep pockets, but Walt hopes it's the start of a trend that will end the DVD format war.]]></description>
			<content:encoded><![CDATA[<p>Competition in technology products is often a good thing. Microsoft and Apple spur each other on by competing in computer operating systems. Research in Motion&#8217;s BlackBerry smart phones and Palm&#8217;s Treo models have the same sort of rivalry.</p>
<div class="media-LEFT" style="width: 245px;"><img src="http://online.wsj.com/public/resources/images/MK-AI884_PTECH_20070307191555.jpg" alt="Photo" height="149" width="245" /></div>
<p>Partisans of these platforms can argue all day about which is better. But the competitors have some things in common. Windows computers and Apple Macintoshes can both display the same photos and office documents, and play the same MP3 songs and YouTube videos. BlackBerrys and Treos can receive the same emails and call the same phone numbers.</p>
<p>It isn&#8217;t perfect. There are some files that don&#8217;t play well across platforms. But most common content does.</p>
<p>Yet there&#8217;s another technology competition that doesn&#8217;t share content well and offers few, if any, benefits to consumers. It&#8217;s the fight among two groups of technology companies and movie studios to sell a successor to the DVD. Each has developed a new type of disc that has the ability to show movies in high definition. To my eye, the pictures they deliver are identical.</p>
<p>Neither of these competing new discs, called Blu-ray and HD-DVD, works in current DVD players. They require very expensive new players, and the new players can&#8217;t handle both new disc formats, only one or the other.</p>
<p>Adding to the annoyance: Some movie studios release movies only in one of the two formats. Paramount and Warner Brothers support both formats, but Universal supports only HD-DVD, and Disney, Fox and Sony only Blu-ray.</p>
<div style="width: 320px;" class="media-CENTER"><embed src="http://services.brightcove.com/services/viewer/federated_f8/452319854" bgcolor="#ffffff" flashvars="playerId=452319854&amp;viewerSecureGatewayURL=https://services.brightcove.com/services/amfgateway&amp;servicesURL=http://services.brightcove.com/services&amp;cdnURL=http://admin.brightcove.com&amp;domain=embed&amp;autoStart=false&amp;videoId=611224406&amp;" base="http://admin.brightcove.com" name="flashObj" seamlesstabbing="false" type="application/x-shockwave-flash" swliveconnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash" height="290" width="320" /><br />Walt reviews the world&#8217;s first disc player, by LG, that can handle both of the new high-def formats vying to replace DVD, Blu-ray and HD-DVD.</div>
<p>So, in order to be sure you can play any movie released as a high-definition disc, you would have to replace your old DVD player with two new, much costlier players. It would be like having to buy separate TV sets to watch different networks&#8217; programs.</p>
<p>Now, however, one gutsy company, LG Electronics, of Korea, a longtime member of the Blu-ray camp, has broken ranks and introduced a new combo player that can handle three formats: Blu-ray, HD-DVD, and regular old DVDs. It&#8217;s called the BH100 Super Multi Blue.</p>
<p>I&#8217;ve tested this combo player and found that it plays both new formats, as well as regular DVDs, just fine. But it&#8217;s more expensive than most single-format players and has some serious limitations when navigating through the menus on HD-DVD titles. For now, I can only recommend it for serious videophiles with deep pockets, but I&#8217;m hoping it&#8217;s the start of a trend that will end the foolish war.</p>
<p>The BH100 costs $1,200. That&#8217;s vastly more expensive than the newest DVD players, which, for less than $100, can take a regular DVD and &#8220;upscale&#8221; it so it looks better on a high-definition set. But that $1,200 isn&#8217;t so outrageous if you compare it with the price of buying two separate Blu-ray and HD-DVD players, which can reach or exceed $1,000 total. And the new LG takes up only one input on your TV, occupies less space on your component shelf and requires just one remote control.</p>
<p>I tested the LG combo player on my high-definition TV with this year&#8217;s Oscar-winning best picture, &#8220;The Departed,&#8221; and with &#8220;Superman Returns,&#8221; each of which is available in both of the new formats, as well as on DVD.</p>
<p>All played perfectly. The picture looked great in both formats and was noticeably better than an upscaled DVD image, which the LG unit also can produce. The LG outputs both new formats in a high, but grossly overhyped, resolution called &#8220;1080p.&#8221;</p>
<p>But the BH100 did a much better job with the Blu-ray discs than with the HD-DVD titles. That&#8217;s because while the combo player can play HD-DVD movies perfectly, it can&#8217;t display the HD-DVD discs&#8217; menus for selecting scenes or accessing special features.</p>
<p>These menus usually offer the title and a photo to identify a scene, and the title and/or a description of the special feature. But on the LG BH100, the HD-DVD menus have no pictures, titles, or descriptions and look nothing like the original. They only identify scenes by number and duration. That makes it hard to find, say, the deleted scenes from &#8220;The Departed,&#8221; or the documentaries on the Superman disc.</p>
<p>The BH100 was based on a Blu-ray-only player and lacks the special chips HD-DVD players use to display the menus properly. LG had to concoct its own rudimentary replacements for those menus. The company says a future combo model could include the chips and thus display the HD-DVD menus as well as it does the Blu-ray menus, but it hasn&#8217;t decided whether to make such a product.</p>
<p>One reason for that decision may be the competing approach to solving the stupid disc war. Warner Brothers is working on a combo disc, instead of a combo player. This disc would hold both the Blu-ray and HD-DVD versions of a movie, so you could pop it into whichever type of player you own.</p>
<p>Until the electronics and movie companies support universal high-definition players and/or universal high-definition discs, I don&#8217;t recommend that most people invest in either technology. Why prolong a war that&#8217;s bad for consumers?</p>
<p>Email me at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>. See video versions of my reviews at <a href="http://wsj.com/mossbergvideo" rel="external">wsj.com/mossbergvideo</a>.</p>
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		<title>Nokia's Marriage To Small Computers Still Has Its Problems</title>
		<link>http://ptech.allthingsd.com/20070222/nokias-small-computer-still-has-problems/</link>
		<comments>http://ptech.allthingsd.com/20070222/nokias-small-computer-still-has-problems/#comments</comments>
		<pubDate>Thu, 22 Feb 2007 00:01:00 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
				<category><![CDATA[Apple]]></category>
		<category><![CDATA[Hewlett-Packard]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[Motorola]]></category>
		<category><![CDATA[Nokia]]></category>
		<category><![CDATA[Palm]]></category>
		<category><![CDATA[Research in Motion]]></category>
		<category><![CDATA[Samsung]]></category>

		<guid isPermaLink="false">http://ptech.allthingsd.com/20070413/nokias-small-computer-still-has-problems/</guid>
		<description><![CDATA[Nokia is pursuing a radical product: a hand-held computer that isn't a cellphone at all. The N800 has some nice features, Walt says, but the software is unpolished and it's hard to imagine users carrying it around. (Video)]]></description>
			<content:encoded><![CDATA[<p>If Apple can make a cellphone, can Nokia make a computer? Yes, sort of.</p>
<p>The convergence of the computer and consumer-electronics businesses, including the mobile-phone business, is accelerating. Apple dropped the word &#8220;computer&#8221; from its corporate name last month and announced its new iPhone big-screen cellphone, to ship in June. Hewlett-Packard quietly announced its first real mobile phone last week. Smart-phone makers Palm and Research In Motion are really hybrids of cellphone and computer companies.</p>
<p>Meanwhile, traditional mobile-phone makers like Motorola, Nokia and Samsung have all turned out smart phones, which are, in effect, little computers, with the ability to handle email, multimedia, Web browsing and more.</p>
<p>Nokia, long the leading mobile-phone company, has been pursuing an even more radical project &#8212; a hand-held computer that isn&#8217;t a cellphone at all. It has just brought out the latest version of this product, the $399 N800 Internet Tablet, and I&#8217;ve been testing it. The N800 is part of a long-term strategy by Nokia to evolve into a company that&#8217;s more a maker of small multimedia devices with connectivity, rather than primarily a maker of phones.</p>
<div style="width: 320px;" class="media-CENTER"><embed src="http://services.brightcove.com/services/viewer/federated_f8/452319854" bgcolor="#ffffff" flashvars="playerId=452319854&amp;viewerSecureGatewayURL=https://services.brightcove.com/services/amfgateway&amp;servicesURL=http://services.brightcove.com/services&amp;cdnURL=http://admin.brightcove.com&amp;domain=embed&amp;autoStart=false&amp;videoId=511932738&amp;" base="http://admin.brightcove.com" name="flashObj" seamlesstabbing="false" type="application/x-shockwave-flash" swliveconnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash" height="290" width="320" /><br />Walt reviews Nokia&#8217;s new N800 Internet Tablet, a wireless device that surfs the Web but isn&#8217;t a cellphone.</div>
<p>The N800 is an overhauled version of the 770 I reviewed last year. That model, priced at $360, was so underpowered as to be almost useless. The new one is speedier, more powerful, thinner and lighter, albeit a bit longer. Like the 770, the N800 is designed to connect to the Internet via a Wi-Fi wireless network, though it can use a cellphone as a modem. Like the 770, it uses a touch screen and virtual keyboard.</p>
<p>The new model has some nice features the 770 lacked, like a pop-out video camera, and the ability to make voice calls over the Internet. It can take two standard memory cards, rather than the one oddball card the 770 accepted. Like the 770, it does a far better job of browsing the Web than any smart phone on the market today.</p>
<p>The screen, like the 770&#8217;s, is huge &#8212; 4.2 inches diagonally &#8212; and with a stunning resolution of 800 x 480, significantly larger and sharper than the much-touted iPhone screen.</p>
<p>But, like the 770, the new N800 is a good example of how hard it is for a company that grew up in one business to migrate successfully to another. I can&#8217;t imagine many people carrying around this device. For one thing, the N800 is a tweener &#8212; smaller than a laptop, but too big for a pocket. It&#8217;s 5.7 inches long, 2.95 inches wide and 0.5 inch thick. It weighs 7.27 ounces. The iPhone is smaller and lighter.</p>
<p>More importantly, the N800&#8217;s software seems unpolished and unfinished. There&#8217;s no calendar application, no method for synchronizing data from a PC, no software for using the camera to record videos or snap still pictures, though Nokia says that&#8217;s coming. And there&#8217;s no simple way to use the camera for video conferencing with a PC, unless you get somebody else to download a special Nokia program. The company hopes to solve this later with a Skype program for the device. You can make a video call to another N800.</p>
<div class="media-LEFT" style="width: 245px;"><img src="http://online.wsj.com/public/resources/images/MK-AI651_PTECH_20070221180907.jpg" alt="The N800 Internet Tablet, $399, has a touch screen." height="148" width="245" /><br />The N800 Internet Tablet, $399, has a touch screen.</div>
<p>Nokia is hoping that open-source developers will help polish the N800&#8217;s software and add functions. This is an idealistic goal, and has won the hearts of some techies. But mainstream consumers expect complete functions on the device, out of the box. Third-party software is a great thing, but it isn&#8217;t a substitute for strong software from the manufacturer.</p>
<p>Still, the N800 does some things well. Web browsing is a pleasure, because pages render much like they do on a real PC, and you can see a much larger portion of each page than you can on a typical phone, even a Windows Mobile or Palm model. Handy buttons on the top of the Nokia make this even better, by zooming in or out on the Web page, or instantly hiding the navigation controls so the page can claim the whole screen.</p>
<p>Instant messaging also worked well, although the only prominent service bundled with the N800 is Google Talk. I also successfully made and received Internet voice calls via Google Talk. These were clear and easy, though they don&#8217;t fully compensate for the lack of a built-in cellphone. An RSS feed reader, which sucked in headlines from various Web sites, was also good, as was the photo-viewing program.</p>
<p>The email program is fair, if pretty bare-bones and sometimes slow. BlackBerry addicts are unlikely to accept the onscreen keyboard in place of a real one. Some attachments, such as pictures or PDF files, open easily, but Word documents never even showed up in my tests.</p>
<p>We won&#8217;t know until June whether Apple has been able to successfully invade Nokia&#8217;s turf and make a decent cellphone. But so far, Nokia is struggling to go the other way.</p>
<ul>
<li>Email me at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>. See video versions of my reviews at <a href="http://www.wsj.com/mossbergvideo" rel="external">wsj.com/mossbergvideo</a>.</li>
</ul>
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		<title>Pearl BlackBerry Offers Video, Camera, Music, As Well as Great Email</title>
		<link>http://ptech.allthingsd.com/20060907/pearl-email-extras/</link>
		<comments>http://ptech.allthingsd.com/20060907/pearl-email-extras/#comments</comments>
		<pubDate>Thu, 07 Sep 2006 23:59:00 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
				<category><![CDATA[Internet]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Windows]]></category>
		<category><![CDATA[music]]></category>
		<category><![CDATA[video]]></category>
		<category><![CDATA[BlackBerry]]></category>
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		<category><![CDATA[email]]></category>
		<category><![CDATA[keyboard]]></category>
		<category><![CDATA[Motorola]]></category>
		<category><![CDATA[Outlook]]></category>
		<category><![CDATA[Pearl]]></category>
		<category><![CDATA[Research in Motion]]></category>
		<category><![CDATA[Sprint]]></category>
		<category><![CDATA[T-Mobile]]></category>
		<category><![CDATA[Treo]]></category>
		<category><![CDATA[Verizon]]></category>
		<category><![CDATA[Web]]></category>
		<category><![CDATA[Word]]></category>

		<guid isPermaLink="false">http://ptech.allthingsd.com/20060907/pearl-blackberry-offers-email-bells-whistles/</guid>
		<description><![CDATA[BlackBerry's new Pearl is aimed squarely at consumers who need powerful email capabilities, but also want style and bells and whistles. And it's a beautiful piece of work, Walt Mossberg says. (Video)]]></description>
			<content:encoded><![CDATA[<p>When you think of a BlackBerry phone, what usually comes to mind is a squat, bland, all-business device that is great at email and fair at phone calls, but does little else well. BlackBerry models have been mostly aimed at big businesses, and they have lacked cameras, multimedia capabilities and style. Even their model names have been boring designations like &#8220;8700c.&#8221;</p>
<p>But that image will change radically next week when the BlackBerry&#8217;s maker, <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=RIMM'>Research in Motion</a>, introduces a sleek but powerful model called simply the Pearl. It&#8217;s not only the smallest BlackBerry ever made. It&#8217;s also the smallest smart phone from any maker with a keyboard for typing emails and other text.</p>
<p>All shiny black and silver, the slender Pearl looks more like a fashion phone than a keyboard-equipped smart phone. It is shorter, narrower and lighter than the much-admired Motorola Q, though a bit thicker. And, like the Q, the Pearl, which is being launched next Tuesday by T-Mobile, costs $199 with a two-year contract. The Pearl is squarely aimed at consumers who need powerful email capabilities, but also want style and bells and whistles.</p>
<p>When it comes to email, the Pearl is a true BlackBerry. The email interface is essentially the same as on larger BlackBerrys. It can be used with a traditional corporate BlackBerry email system, and, for consumers, it works with the BlackBerry Internet Service offered by T-Mobile.</p>
<p>Still, for hard-core BlackBerry addicts, the Pearl is a shocking departure. The iconic side scroll wheel has been replaced by a tiny, light-up trackball beneath the large, bright color screen. It&#8217;s the first BlackBerry with a camera, the first with a memory card slot (though no card is included) and the first to play songs and videos.</p>
<div class="media-LEFT" style="width: 100px;"><img src="http://online.wsj.com/public/resources/images/MK-AH000_PTECH_20060906205439.jpg" alt="New BlackBerry Pearl" height="202" width="100" /></div>
<p>And then there&#8217;s the keyboard, where the slim new design has required a major compromise. As on the older and bulkier BlackBerry 7100 series, the full keyboard has been replaced by a smaller version that squeezes two letters onto most keys. To avoid repetition and error, the Pearl uses smart software called SureType that has the uncanny ability to guess the word you meant to type in almost all cases. But it doesn&#8217;t work if you&#8217;re entering a new Web address or a person&#8217;s name that the phone hasn&#8217;t memorized.</p>
<p>To find out if RIM can actually be cool, I&#8217;ve been toting around a Pearl, testing all its functions. In general, I like it, and can recommend it to anyone who wants real BlackBerry email capabilities in a great-looking multimedia phone. Voice quality was excellent and the interface for making phone calls, once a big problem on BlackBerrys, is now decent. There&#8217;s even a Treo-like universal silencer button, and the speaker phone function turns on and off with a single key press.</p>
<p>Setting up an email account with the BlackBerry Internet Service is easily done, either on the phone or via a T-Mobile Web page. This service replaces a corporate email server with a Web-based email system that pushes messages to the phone from an existing email account or from a new one. T-Mobile plans to charge $19.99 a month for unlimited email and Web browsing on top of the price of an existing voice plan.</p>
<p>The Pearl pushed my normal email to the phone perfectly, and, in that respect, it acted just like every other BlackBerry I&#8217;ve used. Because of the different keyboard, some of the keyboard shortcuts for navigating in email and other applications differ from those on older models. If you change a couple of settings, you can delete an email with one click, and whole batches of emails can be deleted with two clicks.</p>
<p>Popular email attachment types, including Microsoft Word and Excel files, can be opened and read, but not edited. I was able to easily synchronize calendar and contact entries with Microsoft Outlook on a Windows PC, and to easily transfer songs, pictures and videos to the Pearl using RIM&#8217;s desktop software.</p>
<p>The Pearl&#8217;s music software correctly read the artist, album and song information on every track I loaded into the phone, and even displayed the album covers. The speaker on the Pearl sounds good, and music sounds even better with stereo headphones.</p>
<p>Photos also displayed well, and the Pearl can zoom in on them or show them as slideshows. Any song can be turned into your ring tone, and any picture can be used as your desktop wallpaper.</p>
<p>The Pearl really shone when playing video. Unfortunately, it accepts only a limited number of video file types, and even many of those I tested didn&#8217;t work. Some videos sucked up so much of the phone&#8217;s power that other functions, even pausing the playback, were very slow.</p>
<p>The Web browser is OK, but it&#8217;s hampered by what I consider the biggest drawback to the Pearl: the network on which it runs. T-Mobile uses a network technology called EDGE, which is much, much slower than the fastest networks offered by Verizon, Sprint and Cingular.</p>
<p>There&#8217;s another reason I&#8217;m not trading my Palm Treo 700p for a Pearl: the user interface. While RIM has jazzed up the hardware and feature set, there&#8217;s still way too much multiple clicking and menu opening for my taste.</p>
<p>But the Pearl is a beautiful piece of work, a very nice combination of hard-core email capability and fun features.</p>
<p>Email me at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>.</p>
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		<title>Nokia's Smart Phone Offers a Bargain Price For High-End Utility</title>
		<link>http://ptech.allthingsd.com/20060824/nokia-bargain/</link>
		<comments>http://ptech.allthingsd.com/20060824/nokia-bargain/#comments</comments>
		<pubDate>Thu, 24 Aug 2006 00:01:00 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
				<category><![CDATA[Windows]]></category>
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		<description><![CDATA[Nokia's E62 smart phone is a little computer that is meant to be a serious email device as well as a phone. And it may well be the best bargain in its category, Walt Mossberg says.]]></description>
			<content:encoded><![CDATA[<p>After years of sitting on the sidelines as a minor player in the U.S. market for high-end smart phones, Nokia is about to enter the fray in a bigger way than it has in the past.</p>
<p>The Finnish cellphone giant is introducing a phone called the E62 that resembles, and is aimed at, the Palm Treo, the latest BlackBerry phones from Research In Motion and the Motorola Q.</p>
<div class="media-LEFT" style="width: 150px;"><img src="http://online.wsj.com/public/resources/images/MK-AG921_PTECH_20060823203412.jpg" alt="Photo of Phone" height="259" width="150" /><br />Nokia&#8217;s E62</div>
<p>Like those other smart phones, the E62 has a full keyboard and is actually a little computer that is meant to be a serious email device as well as a phone. Like the Q and the Treo, it can play music and videos, surf the Web, and display photos.</p>
<p>Unlike the Treo and the Q, however, the Nokia E62 can run a service licensed by RIM that allows it to behave like a BlackBerry. It can send and receive email using either a corporate BlackBerry server or a consumer BlackBerry service offered by a cellphone carrier.</p>
<p>I&#8217;ve been testing the E62 and I like it. It&#8217;s fairly utilitarian-looking and won&#8217;t likely become an object of desire like the Q and the Treo. But it gets the job done and may well be the best bargain in its category.</p>
<p>In the past, Nokia has relied on a smart-phone design that was a thick, long device that flipped open to reveal a wide, horizontally aligned keyboard and screen. That design sold OK in Europe but flopped in the U.S. Now, with the E62, Nokia is adopting the American-type design pioneered by the BlackBerry and used by the Treo and the Q.</p>
<p>Nokia is being coy about the timing, pricing and wireless carrier for the E62. But I expect it to be available late next month from Cingular Wireless. And I expect it to cost even less than the Q, which at $199 is the least expensive product in this group. The latest Treo models, the 700p and 700w, are being sold by Verizon Wireless for $299 right now, after rebates.</p>
<p>The E62 works on the so-called GSM cellphone standard that&#8217;s universal in Europe, and used by Cingular and T-Mobile in the U.S. This means it can be used in both America and Europe, as well as in some other countries. The Treo 700 models, sold by Verizon and Sprint, and the Q, sold only by Verizon, use an American technology called CDMA that doesn&#8217;t work in Europe or in most places outside the U.S.</p>
<p>However, that GSM technology also saddles the E62 with its biggest drawback: It is much slower at receiving data such as email and Web pages than the Q or the Treo 700, or even certain BlackBerry models. That&#8217;s because it uses EDGE, a GSM variant that has been blown away by a technology called EVDO used by the Treo 700 and the Q. In my tests, EVDO has been up to seven times as fast as EDGE.</p>
<p>The E62 also lacks a camera, unlike the Q and the Treo 700. But, like them, it has Bluetooth wireless technology.</p>
<p>Nokia has built in a sharp, vivid screen with a resolution of 320 by 240. That&#8217;s better than the resolution on the Treo 700w and identical to the Q&#8217;s screen resolution &#8212; but inferior to the resolution on the Treo 700p.</p>
<p>The new Nokia is a bit larger than the Q &#8212; wider, thicker, longer and heavier. But it&#8217;s thinner and lighter than the Treo 700, albeit a bit wider and longer.</p>
<p>In my tests, the voice quality of the E62 was very good. Battery life was decent, with a talk time of between four and 5.5 hours. The phone accepts memory cards for storage of files and applications.</p>
<p>The BlackBerry Connect service and software, likely to cost around $45 a month, worked well. After I installed the BlackBerry software on the new Nokia and configured the service on the E62 and on an accompanying Web site, the service &#8220;pushed&#8221; all emails from my regular account to the E62 reliably. There&#8217;s no limit to how much email you can receive, though the carrier may intervene if it believes you are abusing the service.</p>
<p>The only downside of the BlackBerry Connect feature is that there&#8217;s a noticeable latency when you open an email before it displays on the screen.</p>
<p>In my tests, the N62 could open most major email attachment types, including Word documents, Excel spreadsheets and Adobe PDF files. It&#8217;s also supposed to work with PowerPoint presentations, but in my tests, this function failed.</p>
<p>The user interface on the E62 isn&#8217;t nearly as fast or slick as on the Palm operating system used by the Treo 700p. But I preferred it slightly over the Windows Mobile operating system used on the Treo 700w and some other smart phones. There were still too many menus and extra steps compared with the Palm system, but at least you can delete an email with one click. Turning on the speaker phone was also quick and easy.</p>
<p>I was able to synchronize the E62 with Microsoft Outlook, and bring over my contacts and calendar, using the separate Windows software that comes with the phone. And I was able to load up the memory card with pictures and songs from my computer and use them successfully on the E62.</p>
<p>All in all, the E62 is a solid and inexpensive smart phone.</p>
<ul>
<li>Email me at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>.</li>
</ul>
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		<title>Samsung Phone Offers Wireless Broadband, But It Has Drawbacks</title>
		<link>http://ptech.allthingsd.com/20050623/samsung-cell-broadband/</link>
		<comments>http://ptech.allthingsd.com/20050623/samsung-cell-broadband/#comments</comments>
		<pubDate>Thu, 23 Jun 2005 23:59:00 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
				<category><![CDATA[Microsoft]]></category>
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		<description><![CDATA[The new Samsung i730 surfs the Web and sends and receives email at broadband speeds, but Walt says the short battery life and two-handed navigation can be aggravating.]]></description>
			<content:encoded><![CDATA[<p>For Americans who want a smart cellphone with a built-in keyboard for typing email, the best choice by far has been PalmOne&#8217;s Treo 650, sold by most major U.S. wireless carriers.</p>
<p>The standard BlackBerry hand-helds from Research In Motion make clunky phones, and the slimmer BlackBerry 7100, while an acceptable phone, lacks a full keyboard. The models using Microsoft&#8217;s hand-held software have either lacked keyboards altogether or been too large to make comfortable phones. In contrast, the Treo is both roomy enough to be a good hand-held email device and compact enough to be a good phone.</p>
<p>Starting today, Verizon Wireless will introduce in the U.S. the first Microsoft-based smart phone with a built-in keyboard that is about the same shape, size and weight as the Treo. This new phone, the $599 Samsung i730, has one major capability the $399 Treo lacks &#8212; the ability to surf the Web and to send and receive email at broadband speeds.</p>
<p>The new Samsung can operate at speeds roughly comparable to home digital subscriber line, or DSL, connections through Verizon&#8217;s wireless Broadband Access network, which works on a wireless technology called EVDO. Or it can use speedy Wi-Fi wireless networking at places like coffee shops and airports.</p>
<p>I don&#8217;t expect to see an EVDO-capable Treo until very late this year or early in 2006. And the Treo lacks Wi-Fi capability. So the Samsung is the fastest email and Web device with a built-in keyboard that is small enough to be used comfortably as a phone. It will be available starting today for corporate customers and will be in Verizon stores in a couple of weeks.</p>
<div class="media-LEFT" style="width: 147px;"><img src="http://online.wsj.com/public/resources/images/MK-AE677_PTECH06222005201322.jpg" alt="Samsung i730" height="315" width="147" /><br /><highlight type=\"BOLD\">Samsung i730</highlight></div>
<p>I have been testing the new i730 and comparing it to the Treo 650 from Sprint that I carry as my own phone. The Samsung worked as promised for making voice calls, accessing Web sites, and sending and receiving emails. It also played music and videos and displayed photos, though unlike my Sprint Treo, the configuration Verizon sells lacks a camera.</p>
<p>In my tests, I was able to get on the Web with the i730 at speeds ranging from 220 kilobits a second to 534 kilobits a second, which is between three and eight times as fast as the Treo&#8217;s average speed of 70 kilobits a second. And that was on the Verizon EVDO network, which is available in most major U.S. cities. Using the phone&#8217;s Wi-Fi capability, in my home and at a hotel, I was able to push the speed to nearly 700 kbps.</p>
<p>There were some things about the i730 that drove me nuts compared with the Treo. It has much worse battery life. The Microsoft Pocket PC software it uses is much harder to navigate one-handed, as phones should be used, than the Palm software on the Treo. Even when doing simple tasks, i730 users will have to employ the stylus, and two hands, far more often than Treo users do.</p>
<p>Unlike the Treo, whose keyboard is always visible beneath a square screen, the i730&#8217;s keyboard is hidden beneath its rectangular screen and slides out for use. The keys are a little more widely spaced than the Treo&#8217;s, though they are flatter and less pronounced. I found typing on the i730 to be about as fast as on the Treo.</p>
<p>The new Samsung isn&#8217;t quite as small as the Treo, but it is close. With its keyboard tucked out of sight for making phone calls, it is slightly narrower than the Treo but slightly thicker and longer. It also weighs a bit more. However, when the Samsung&#8217;s keyboard is slid out for writing email, it becomes far longer. To dial a call without the keyboard extended, you have to use a virtual number pad on the screen.</p>
<p>The i730&#8217;s screen is larger, but it offers less resolution than the Treo&#8217;s. Both phones use a five-way navigation pad, four buttons for calling up various functions, and traditional red and green buttons for starting and ending phone calls.</p>
<p>The Samsung has 64 megabytes of memory, double the Treo&#8217;s internal capacity, though this is offset by the fact that its Microsoft software needs more memory than does the Treo&#8217;s Palm software. Both phones accept standard SD memory cards. I was able to pop the memory card from my Treo into the Samsung, and it played or displayed the music and photos I had stored there. Unlike the Treo, the Samsung has stereo speakers.</p>
<p>Like the Treo, the Samsung offers Bluetooth wireless networking, a short-range technology for use with some cars and wireless headphones and for synchronizing data with PCs.</p>
<p>In addition to its increased need for the stylus and two hands, the i730 has some other drawbacks. In my tests, its standard battery died in far less than a full day and far faster than my Treo&#8217;s battery, which typically lasts me for a whole day of moderate phone-call use and heavy email use.</p>
<p>You can&#8217;t use the Samsung&#8217;s Wi-Fi and cellphone capabilities at the same time, and it can&#8217;t hand off your Internet connection from one wireless technology to the other. And, unlike my Sprint Treo, the Verizon i730 can&#8217;t be used as a modem for a laptop. These limitations probably stem more from business decisions by Verizon than from technological limitations.</p>
<p>Finally, the i730 is $200 more than the Treo 650. But if you prefer Microsoft&#8217;s software to Palm&#8217;s or crave having wireless broadband in a phone, the Samsung i730 is a good choice.</p>
<p><strong>Write to</strong> Walter S. Mossberg at <a href="mailto:walt.mossberg@wsj.com" rel="external">walt.mossberg@wsj.com</a></p>
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