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		<title>A Windows to Help You Forget</title>
		<link>http://ptech.allthingsd.com/20091007/a-windows-to-help-you-forget/</link>
		<comments>http://ptech.allthingsd.com/20091007/a-windows-to-help-you-forget/#comments</comments>
		<pubDate>Thu, 08 Oct 2009 01:02:03 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20091007/a-windows-to-help-you-forget/</guid>
		<description><![CDATA[Walter S. Mossberg calls Windows 7 a boost to productivity and a pleasure to use -- Microsoft's best operating system yet.]]></description>
			<content:encoded><![CDATA[<p>In just two weeks, on Oct. 22, Microsoft&#8217;s long operating-system nightmare will be over. The company will release Windows 7, a faster and much better operating system than the little-loved Windows Vista, which did a lot to harm both the company&#8217;s reputation, and the productivity and blood pressure of its users. PC makers will rush to flood physical and online stores with new computers pre-loaded with Windows 7, and to offer the software to Vista owners who wish to upgrade.</p>
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<p>With Windows 7, PC users will at last have a strong, modern successor to the sturdy and familiar, but aged, Windows XP, which is still the most popular version of Windows, despite having come out in 2001. In the high-tech world, an eight-year-old operating system is the equivalent of a 20-year-old car. While XP works well for many people, it is relatively weak in areas such as security, networking and other features more important today than when XP was designed around 1999.</p>
<p>After using pre-release versions of Windows 7 for nine months, and intensively testing the final version for the past month on many different machines, I believe it is the best version of Windows Microsoft (MSFT) has produced. It&#8217;s a boost to productivity and a pleasure to use. Despite a few drawbacks, I can heartily recommend Windows 7 to mainstream consumers.</p>
<p>Like the new Snow Leopard operating system released in August by Microsoft&#8217;s archrival, Apple (AAPL), Windows 7 is much more of an evolutionary than a revolutionary product. Its main goal was to fix the flaws in Vista and to finally give Microsoft customers a reason to move up from XP. But Windows 7 is packed with features and tweaks that make using your computer an easier and more satisfying experience.</p>
<div class="media-CENTER" style="width:360px;"><a href="http://online.wsj.com/public/resources/images/EK-AF116_PTECH_G_20091007190001.jpg" rel="lightbox" title="PTECH"><img src="http://online.wsj.com/public/resources/images/EK-AF116_PTECH_G_20091007190001.jpg" width="360" height="240" style="float: none;" alt="PTECH" /></a><br />
<br />
The new taskbar shows small previews of many windows and allows for larger previews.</div>
<p>Windows 7 introduces real advances in organizing your programs and files, arranging your taskbar and desktop, and quickly viewing and launching the page or document you want, when you want it. It also has cool built-in touch-screen features.</p>
<p>It removes a lot of clutter. And it mostly banishes Vista&#8217;s main flaws—sluggishness; incompatibility with third-party software and hardware; heavy hardware requirements; and constant, annoying security warnings.</p>
<p>I tested Windows 7 on 11 different computers, ranging from tiny netbooks to standard laptops to a couple of big desktops. These included machines from Lenovo, Hewlett-Packard (HPQ), Dell (DELL), Acer, Asus, Toshiba and Sony (SNE). I even successfully ran it on an Apple Macintosh laptop. On some of these machines, Windows 7 was pre-loaded. On others, I had to upgrade from an earlier version of Windows.</p>
<p>In most cases, the installation took 45 minutes or less, and the new operating system worked snappily and well. But, I did encounter some drawbacks and problems. On a couple of these machines, glacial start-up and reboot times reminded me of Vista. And, on a couple of others, after upgrading, key features like the display or touchpad didn&#8217;t work properly. Also, Windows 7 still requires add-on security software that has to be frequently updated. It&#8217;s tedious and painful to upgrade an existing computer from XP to 7, and the variety of editions in which Windows 7 is offered is confusing.</p>
<p>Finally, Microsoft has stripped Windows 7 of familiar built-in applications, such as email, photo organizing, address book, calendar and video-editing programs. These can be downloaded  free of charge, but they no longer come with the operating system, though some PC makers may choose to pre-load them.</p>
<p>In recent years, I, like many other reviewers, have argued that Apple&#8217;s Mac OS X operating system is much better than Windows. That&#8217;s no longer true. I still give the Mac OS a slight edge because it has a much easier and cheaper upgrade path; more built-in software programs; and far less vulnerability to viruses and other malicious software, which are overwhelmingly built to run on Windows.</p>
<p>Now, however, it&#8217;s much more of a toss-up between the two rivals. Windows 7 beats the Mac OS in some areas, such as better previews and navigation right from the taskbar, easier organization of open windows on the desktop and touch-screen capabilities. So Apple will have to scramble now that the gift of a flawed Vista has been replaced with a reliable, elegant version of Windows. </p>
<p>Here are some of the key features of Windows 7.</p>
<p><strong>New Taskbar: </strong>In Windows 7, the familiar taskbar has been reinvented and made taller. Instead of mainly being a place where icons of open windows temporarily appear, it now is a place where you can permanently &#8220;pin&#8221; the icons of frequently used programs anywhere along its length, and in any arrangement you choose. This is a concept borrowed from Apple&#8217;s similar feature, the Dock. But Windows 7 takes the concept further.</p>
<p>For each running program, hovering over its taskbar icon pops up a small preview screen showing a mini-view of that program. This preview idea was in Vista. But, in Windows 7, it has been expanded in several ways. Now, every open window in that program is included separately in the preview. If you mouse over a window in the preview screen, it appears at full size on your desktop and all other windows on the desktop become transparent—part of a feature called Aero Peek. Click on the window and it comes up, ready for use. You can even close windows from these previews, or play media in them.</p>
<p>I found this feature more natural and versatile than a similar feature in Snow Leopard called Dock Expose.</p>
<p>You can also use Aero Peek at any time to see your empty desktop, with open windows reduced to virtual panes of glass. To do this, you just hover over a small rectangle at the right edge of the taskbar.</p>
<p>Taskbar icons also provide Jump Lists—pop-up menus listing frequent actions or recent files used.</p>
<p><strong>Desktop organization: </strong>A feature called Snap allows you to expand windows to full-screen size by just dragging them to the top of the screen, or to half-screen size by dragging them to the left or right edges of the screen. Another called Shake allows you to make all other windows but the one you&#8217;re working on disappear by simply grabbing its title bar with the mouse and shaking it several times.</p>
<p><strong>File organization:</strong> In Windows Explorer, the left-hand column now includes a feature called Libraries. Each library—Documents, Music, Pictures and Videos—consolidates all files of those types regardless of which folder, or even which hard disk, they live in.</p>
<p><strong>Networking: </strong>Windows 7 still isn&#8217;t quite as natural at networking as I find the Mac to be, but it&#8217;s better than Vista. For instance, now you can see all available wireless networks by just clicking on an icon in the taskbar. A new feature called HomeGroups is supposed to let you share files more easily among Windows 7 PCs on your home network. In my tests, it worked, but not consistently, and it required typing in long, arcane passwords.</p>
<p><strong>Touch: </strong>Some of the same kinds of multitouch gestures made popular on the iPhone are now built into Windows 7. But these features won&#8217;t likely become popular for a while because to get the most out of them, a computer needs a special type of touch screen that goes beyond most of the ones existing now. I tested this on one such laptop, a Lenovo, and was able to move windows around, to resize and flip through photos, and more.</p>
<p><strong>Speed: </strong>In my tests, on every machine, Windows 7 ran swiftly and with far fewer of the delays typical in running Vista. All the laptops I tested resumed from sleep quickly and properly, unlike in Vista. Start-up and restart times were also improved. I chose six Windows 7 laptops from different makers to compare with a new MacBook Pro laptop. The Mac still started and restarted faster than most of the Windows 7 PCs. But the speed gap has narrowed considerably, and one of the Lenovos beat the Mac in restart time.</p>
<p><strong>Nagging: </strong>In the name of security, Vista put up nagging warnings about a wide variety of tasks, driving people crazy. In Windows 7, you can now set this system so it nags you only when things are happening that you consider really worth the nag. Also, Microsoft has consolidated most of the alerts from the lower-right system tray into one icon, and they seemed less frequent.</p>
<p><strong>Compatibility: </strong>I tried a wide variety of third-party software and all worked fine on every Windows 7 machine. These included Mozilla Firefox; Adobe (ADBE) Reader; Google&#8217;s (GOOG) Picasa and Chrome; and Apple&#8217;s iTunes and Safari. </p>
<p>I also tested several hardware devices, and, unlike Vista, Windows 7 handled all but one smoothly. These included a networked H-P printer, a Canon (CAJ) camera, an iPod nano, and at least five external flash drives and hard disks. The one failure was a Verizon (VZ) USB cellular modem. Microsoft says you don&#8217;t need external software to run these, but I found it was necessary, and even then had to use a trick I found on the Web to get it to work.</p>
<p><strong>System Requirements: </strong>Nearly all Vista PCs, and newer or beefier XP machines, should be able to run Windows 7 fine. Even the netbooks I tested ran it speedily, especially with the Starter Edition, which lacks some of the powerful graphics effects in the operating system. (Other netbooks will be able to run other editions.) </p>
<p>If you have a standard PC, called a 32-bit PC, you&#8217;ll need at least one gigabyte of memory, 16 gigabytes of free hard-disk space and a graphics system that can support Microsoft technologies called &#8220;DirectX 9 with WDDM 1.0.&#8221; You&#8217;ll also need a processor with a speed of at least one gigahertz. If you have a newer-style 64-bit PC, which can use more memory, you&#8217;ll need at least two gigabytes of memory and 20 gigabytes of free hard disk space. In either case, you should double the minimum memory specification.</p>
<div class="media-CENTER" style="width:360px;"><a href="http://online.wsj.com/public/resources/images/PJ-AR928_PTECHj_G_20091007172438.jpg" rel="lightbox" title="PTECHjp"><img src="http://online.wsj.com/public/resources/images/PJ-AR928_PTECHj_G_20091007172438.jpg" width="360" height="240" style="float: none;" alt="PTECHjp" /></a><br />
<br />
Aero Peek lets you see your desktop by making your windows transparent.</div>
<p><strong>Installation, editions and price: </strong>There are four editions of Windows 7 of interest to consumers. One, a limited version called Starter, comes pre-loaded on netbooks. A second, called Professional, is mainly for people who need to tap remotely into company networks (check with your company to see if you need this). A third, called Ultimate, is mainly for techies who want every feature of all other editions. Most average consumers will want Home Premium, which costs $120 for upgrades.</p>
<p>The system for upgrading is complicated, but Vista owners can upgrade to the exactly comparable edition of Windows 7 while keeping all files, settings and programs in place.</p>
<p>Unfortunately, XP owners, the biggest body of Windows users, won&#8217;t be able to do that. They&#8217;ll have to wipe out their hard disks after backing up their files elsewhere, then install Windows 7, then restore their personal files, then re-install all their programs from the original CDs or downloaded installer files. Then, they have to install all the patches and upgrades to those programs from over the years.</p>
<p>Microsoft includes an Easy Transfer wizard to help with this, but it moves only personal files, not programs. This painful XP upgrade process is one of the worst things about Windows 7 and will likely drive many XP owners to either stick with what they&#8217;ve got or wait and buy a new one.</p>
<p>In my tests, both types of installations went OK, though the latter could take a long time.</p>
<p>Bottom line: Windows 7 is a very good, versatile operating system that should help Microsoft bury the memory of Vista and make PC users happy.</p>
<p>Correction: The edition of Microsoft&#8217;s Windows 7 operating system aimed at business users is called Windows 7 Professional. This week&#8217;s Personal Technology column erroneously stated it was named Business.</p>
<p><strong>Write to </strong>                Walter S. Mossberg at <a href="mailto:walt.mossberg@wsj.com">walt.mossberg@wsj.com</a></p>
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		<title>Apple Changes Leopard's Spots</title>
		<link>http://ptech.allthingsd.com/20090826/apple-changes-leopards-spots/</link>
		<comments>http://ptech.allthingsd.com/20090826/apple-changes-leopards-spots/#comments</comments>
		<pubDate>Thu, 27 Aug 2009 01:01:13 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20090826/apple-changes-leopards-spots/</guid>
		<description><![CDATA[Apple's Snow Leopard operating system improves upon its predecessor, writes Walt Mossberg. But it isn't a big breakthrough for average users, and it isn't a typical Apple lust-provoking product.]]></description>
			<content:encoded><![CDATA[<p>For a company known for breakthrough products with cool features, Apple this week is doing something unusual: It is introducing a key product with very few new features that are visible to its users. This new release, the latest major version of the Macintosh operating system, looks and works almost exactly the same as its predecessor, but has been heavily re-engineered under the covers for greater speed and efficiency, and to add future-oriented core technologies.</p>
<p>The new software, called Snow Leopard, succeeds Apple&#8217;s 2007-vintage Leopard, which I regard as the best computer operating system out there, and markedly superior to its main rival, Microsoft&#8217;s Windows Vista. Snow Leopard goes on sale Friday, Aug. 28, and will be pre-installed on all new Macintosh computers.</p>
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<p>The company, which often proclaims its new releases as revolutionary, has been very low key about Snow Leopard. For many months, Apple (AAPL) has made it clear the new OS wouldn&#8217;t sport new eye-popping features, but would instead be focused on what it calls &#8220;refinements&#8221; and &#8220;fine-tuning.&#8221; Perhaps its biggest new feature is something only a minority of Mac owners will ever use: built-in compatibility with Microsoft&#8217;s Exchange corporate email, calendar and contacts service.</p>
<p>Snow Leopard is priced accordingly, at just $29 for people upgrading from Leopard. That&#8217;s $100 less than what Leopard cost. And it&#8217;s $90 less than what Microsoft plans to charge upgraders for the main consumer version of its next version of Windows, called Windows 7, which is due out Oct. 22. Windows 7 is also an iteration on its predecessor, rather than a revolutionary new product, though it has some nice tweaks and will be a more dramatic improvement due to Vista&#8217;s failings. I&#8217;ll have a full review of it closer to its release.</p>
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<p>I&#8217;ve been testing Snow Leopard on three Macs—an older desktop and a laptop of my own that I upgraded from Leopard, and a new MacBook Pro laptop Apple lent me for testing with Snow Leopard pre-installed. I found Snow Leopard easy to install, faster than Leopard, compatible with my most commonly used software and peripherals, and filled with a number of small, useful refinements and additions.</p>
<p>One delightful change: Snow Leopard takes up less than half the room on a hard disk that Leopard did, and Apple says the average user who upgrades will free up about 7 gigabytes of space. On my 2008-vintage MacBook Pro, I gained back a whopping 14 gigabytes. </p>
<p>But I also encountered a number of bugs and glitches, and a few incompatibilities, including a wildly wrong guess by Snow Leopard about which driver to use for an older, lightly used printer on one of my upgraded Macs. (It did fine with my main printer.)</p>
<p>Overall, I believe Snow Leopard will help keep the Mac an appealing choice for computer buyers, and I can recommend it to existing Mac owners seeking more speed and disk space, or wanting to more easily use Exchange. But I don&#8217;t consider Snow Leopard a must-have upgrade for average consumers. It&#8217;s more of a nice-to-have upgrade. If you&#8217;re happy with Leopard, there&#8217;s no reason to rush out and get Snow Leopard.</p>
<div class="media-CENTER" style="width:262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AR260_PTECHj_DV_20090826153757.jpg" width="262" height="262" alt="PTECHjp" />
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<p>For some current Mac owners, Snow Leopard isn&#8217;t an option. About 20% of them are still using older models that aren&#8217;t powered by the Intel (INTC) processors Apple currently uses. Snow Leopard simply won&#8217;t work on these machines, including models designated as G4 or G5 and sold as recently as 2006.</p>
<p>And, for owners of Intel-based Macs who are still using the older Tiger version of the Mac OS, Apple is officially making Snow Leopard available only in a &#8220;boxed set&#8221; that includes other software and costs $169. The reasoning is that these folks never paid the $129 back in 2007 to upgrade to Leopard. But here&#8217;s a tip: Apple concedes that the $29 Snow Leopard upgrade will work properly on these Tiger-equipped Macs, so you can save the extra $140.</p>
<p>Here&#8217;s a quick rundown of what I found in testing Snow Leopard:</p>
<h5 class="subhed">Installation</h5>
<p>Snow Leopard comes in one version, rather than the multiple operating system versions favored by Microsoft (MSFT). And that single version handles hardware and software based on both a standard computer technology, called 32-bit, and a newer one, called 64-bit, which can use much more memory and is faster.</p>
<p>Both my desktop and laptop Macs converted to Snow Leopard quickly and smoothly, in about 45 minutes each. Unlike the upgrade process Microsoft is requiring to get to Windows 7 from Windows XP, the Snow Leopard upgrade preserves all your files, settings and programs where they previously existed, right down to your desktop icons and wallpaper. No disk wiping, file moving, or program re-installation is required. And, as noted above, you actually gain disk space, because Apple has slimmed down the OS and also automatically removes or compresses old system files (not your personal data) that are no longer needed or used often.</p>
<p>However, I did run into a couple of minor problems: on one of my Macs, a screen saver displaying certain of my photos didn&#8217;t work after the switch. Other photos did work. Apple says this is a bug it will fix.</p>
<h5 class="subhed">Speed</h5>
<p>After changing to Snow Leopard, my Macs worked faster. I already considered them pretty speedy, so the overall effect wasn&#8217;t mind-blowing. But Snow Leopard&#8217;s built-in programs, like Mail, the Safari browser, and the Finder—Apple&#8217;s equivalent of the Windows Explorer—have all been rewritten behind the scenes, so these and other specific features are now a lot quicker. I found that email folders stuffed with thousands of messages opened almost instantly, and copying files was noticeably faster, even when the destination was on the Internet or a network. The Safari 4 browser, already very fast with Leopard, is even speedier under Snow Leopard, especially on more complex Web sites that use a popular technology called Javascript.</p>
<h5 class="subhed">New Features</h5>
<p>True to its word, Apple has built few new features into Snow Leopard, and, except for Exchange (explained below), these are small. One touted feature is called Dock Expose, which allows you to see small versions of all the open windows in any running program by clicking on its icon in the Dock at the bottom of the screen. But this is mostly a reworking of a feature that already has been on the Mac.</p>
<p>Apple&#8217;s QuickTime video player has been upgraded, with a clean new interface for playback, and the new ability to record and trim videos. Icons can be more easily enlarged, and you can preview the files they represent, even playing videos in miniature or paging through multipage PDF or PowerPoint files.</p>
<p>My three favorite tweaks, barely mentioned by Apple: </p>
<ul>
<li>&#8220;Substitutions,&#8221; which is like the auto-correct feature in Microsoft Word, but extends the concept to Apple&#8217;s email and other programs;</li>
<li>the ability for Snow Leopard to automatically reset the time zone on the Mac&#8217;s clock based on your location while traveling;</li>
<li>and a new built-in function in QuickTime that allows you to record videos of actions you take on the Mac&#8217;s screen.</li>
</ul>
<h5 class="subhed">Exchange</h5>
<p>Although Exchange is a widely used Microsoft server product, employed by many, many companies to manage employees&#8217; email, calendars, and contacts, it isn&#8217;t built into Windows. To use Exchange, you have to buy add-on software, usually Microsoft&#8217;s Outlook for Windows PCs. It also hasn&#8217;t been built into the Mac OS, and usually required Mac owners to buy Microsoft&#8217;s Entourage program. But, with Snow Leopard, Apple is building Exchange right into the operating system, so it works with Apple&#8217;s free, built-in email, calendar and contact programs.</p>
<p>With the generous help of my company&#8217;s IT folks, I tested this feature, and it worked very well. All my corporate information flowed into Apple&#8217;s programs, very quickly, and I could search the company directory, check the calendars of people with whom I wished to schedule meetings, and more.</p>
<p>However, Apple makes setting up this new feature look simpler than it is. In most cases, I believe, it will require the time and cooperation of corporate IT personnel, who will need time to learn it—especially since, at many companies, relatively few of these folks are Mac experts. In my case, an Apple employee had to help my IT colleagues and me to get it going. But you likely won&#8217;t have that aid.</p>
<h5 class="subhed">Compatibility and Glitches</h5>
<p>Commonly used third-party programs, like the Mac versions of Microsoft Office, the Firefox browser, and Adobe Reader, all worked fine in my tests after the upgrade. But a few things didn&#8217;t. Apple admitted I had found a few bugs and said that some software makers will have to upgrade their software because the programs rely on under-the-hood components that have changed in Snow Leopard.</p>
<p>VMware&#8217;s Fusion program for running Windows simultaneously with the Mac operating system worked, and I was able to use Windows. But it was a bit glitchy. VMware (VMW) provided me with a forthcoming new version tailored for Snow Leopard&#8217;s changed underlying architecture, which worked perfectly.</p>
<p>A Cisco (CSCO) program used to connect to corporate virtual private networks caused one of my test machines to completely crash, a rarity on Macs. But Snow Leopard now contains the same Cisco VPN connector as a built-in feature, and that worked perfectly.</p>
<p>Snow Leopard didn&#8217;t properly recognize my older-model Verizon (VZ) cellular modem card, though I was still able to use the card by digging into Apple&#8217;s network preferences screen. Apple says this is a bug it will fix.</p>
<p>As noted above, Snow Leopard didn&#8217;t work at first with an older networked printer on one of my test Macs, and thought it was a laser printer instead of an inkjet. I did get it working, by manually selecting a different printer driver, but Apple admits this is a bug it will have to fix.</p>
<p>Finally, the Time Machine backup file on one of my Macs stopped working. With my permission, Apple examined the file using a diagnostic tool and claimed it had become corrupted a couple of months ago, before the upgrade, and that Snow Leopard merely exposed the problem. I have no way of knowing if this is true, but Time Machine did work perfectly on the two other test Macs.</p>
<h5 class="subhed">Underlying Technologies</h5>
<p>In addition to greater 64-bit capability, Snow Leopard has two other big under-the-hood additions. One, called Grand Central Dispatch, makes it easier for developers to write programs that make better use of the multiple &#8220;cores,&#8221; or processing units, in modern processors. The other, called OpenCL, makes it easier for developers to offload some non-graphics tasks to today&#8217;s potent graphics chips. These are very important, especially for power-hungry tasks like video production and high-end gaming, but Microsoft is building similar capabilities into Windows 7, and they won&#8217;t really matter on either platform until third-party developers make use of them, which will take time.</p>
<h5 class="subhed">Bottom Line</h5>
<p>Apple already had the best computer operating system in Leopard, and Snow Leopard makes it a little better. But it isn&#8217;t a big breakthrough for average users, and, even at $29, it isn&#8217;t a typical Apple lust-provoking product.     </p>
<p class="tagline">Find Walt Mossberg&#8217;s columns and videos online, free, at the All Things Digital Web site, <a href="http://walt.allthingsd.com">walt.allthingsd.com</a>. Email him at <a href="mailto:mossberg@wsj.com">mossberg@wsj.com</a>. </p>
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		<title>In Browser Wars, The New Firefox Loses Some Edge</title>
		<link>http://ptech.allthingsd.com/20090715/in-browser-warsthe-new-firefoxloses-some-edge/</link>
		<comments>http://ptech.allthingsd.com/20090715/in-browser-warsthe-new-firefoxloses-some-edge/#comments</comments>
		<pubDate>Wed, 15 Jul 2009 22:02:03 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<description><![CDATA[In this round of the browser war, Mozilla’s product no longer stands out as clearly superior.]]></description>
			<content:encoded><![CDATA[<p>The war of the Web browsers has taken another turn with the release of a major new version of Mozilla Firefox, the No. 2 browser in market share, but No. 1 in the hearts of many of the most knowledgeable computer users.</p>
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<p>This new edition of Firefox is the third big new browser release this year, following new editions of Microsoft’s (MSFT) Internet Explorer and Apple’s (AAPL) Safari. Unlike Firefox, these two browsers come bundled with the two major computer platforms, Windows and Mac. By contrast, Mozilla must convince users to download Firefox, which comes in essentially identical versions for both systems. And it has done a reasonably good job, garnering by most estimates around 23% market share, versus between 60% and 70% for IE, which is by far the leader. Meanwhile, Google (GOOG)—a former Firefox supporter—has joined the battle with its nascent Chrome browser, which so far runs only on Windows, but is due on the Mac one day and is to morph into a whole new operating system next year. And there are other very capable browsers with small user bases, the most notable of which is Opera.</p>
<p>I’ve been using Firefox since its inception years ago, and have been testing this latest iteration, version 3.5, since it emerged June 30. I can continue to recommend it as a fine way to surf the Web. The new version is improved, and worked very well for me on both my Windows and Macintosh computers.</p>
<p>But, in this round of the war, Mozilla’s product no longer stands out as clearly superior, for two reasons. First, Firefox has lost its traditionally biggest advantage: greater speed than its rivals. While Firefox 3.5 is about twice as fast as the previous version 3.0, and handily beat Internet Explorer 8 in my tests, it lagged behind both Safari 4.02 and the beta edition of Chrome 2.0 a bit in most test scenarios. Overall, Safari was fastest in most of my tests, both on Mac and Windows (yes, Apple makes a little-known version of Safari for Windows).</p>
<p>In fact, Mozilla no longer is claiming to be the fastest browser. It now prefers to say it is one of what it calls the “modern” browsers, along with Safari and Chrome, whose under-the-hood technologies make them better at handling a growing breed of sophisticated Internet-based applications that mimic traditional computer programs like photo editors and word processors and spreadsheets.</p>
<p>Second, this version of Firefox has relatively few new features, and some of them are merely catch-ups to those introduced earlier by Microsoft and Apple. Most notable among these is a private browsing mode, first popularized in Safari, and greatly expanded in IE, which allows you to traverse Web sites without leaving traces on your computer to show what you’ve been doing.</p>
<p>Mozilla says its main goal from now on will be to turn Firefox into the ideal platform for running Web-based applications. It shares the belief, also fervently embraced by Google, that consumers will gradually migrate away from programs stored on their computers’ hard disks to those stored in “the Cloud,” the industry’s term for the servers that run the Internet.</p>
<p>To show this, the new Firefox can do a few new tricks, like streaming video directly from Web pages without requiring plug-ins like Adobe’s (ADBE) Flash. Alas, this works only with obscure video formats little used on the Web at the moment.</p>
<p>Firefox 3.5 does include some new features, in addition to private browsing. It can pinpoint your location, so that any properly configured Web site can serve up locally relevant content. It has a nice option that lets you “forget” any Web page in your history, wiping out all traces you’ve been there, even if you neglected to turn on private browsing mode beforehand. And it can recover your open tabs after a crash.</p>
<p>Also, Firefox continues to lead its rivals in the number and variety of third-party add-ons that enhance browsing in myriad ways, such as adding features to sites like Twitter or making bookmarking easier.</p>
<p>As for speed, I tested Firefox 3.5 against its main rivals by timing how long it took to launch into the same home page, and how long it took to completely load popular Web sites like Facebook and YouTube. I tested how long it took to completely load folders containing numerous sports and news sites simultaneously. I also ran an industry benchmark test that measures the browsers’ speed at handling an important Web language called JavaScript. I did these tests on the same home network on both a Dell (DELL) and an Apple computer.</p>
<p>While Firefox won a few of these tests, Safari and Chrome won more of them. In most cases, the speed differences weren’t large, except in the case of IE, which was dramatically slower than the others. But this is the first new version of Firefox I’ve tested that didn’t win most of the tests.</p>
<p>Firefox is still a great Web browser, and still much faster than its main rival, Internet Explorer. But its edge is being eroded.</p>
<p class="tagline">Find all of Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, <a href="http://walt.allthingsd.com">walt.allthingsd.com</a>. Email him at <a href="mailto:mossberg@wsj.com">mossberg@wsj.com</a>.</p>
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		<title>Latest MobileMe Takes Out Glitches and Eases Syncing</title>
		<link>http://ptech.allthingsd.com/20090415/latest-mobileme-takes-out-glitches-and-eases-syncing/</link>
		<comments>http://ptech.allthingsd.com/20090415/latest-mobileme-takes-out-glitches-and-eases-syncing/#comments</comments>
		<pubDate>Thu, 16 Apr 2009 01:02:04 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<description><![CDATA[Apple's latest version of MobileMe, a service that synchronizes email, contacts and calendars among Mac and Windows computers, is faster and more reliable.]]></description>
			<content:encoded><![CDATA[<p><a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=aapl'>Apple </a>Inc. last summer brought out a promising new service called MobileMe designed to synchronize email, contacts and calendars among any combination of its own Macintosh computers and rival Windows PCs, plus Apple&#8217;s iPhones and iPod Touch devices. It also offered online email, contacts and calendar, online photo galleries, syncing of Web bookmarks and 20 gigabytes of online storage.</p>
<p>The main idea was to replicate for consumers the kind of seamless, over-the-air email, plus contact and calendar updating, available to corporate users via systems like Microsoft&#8217;s (MSFT) Exchange.</p>
<div class="video-wsj"><object width="380" height="216"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=3EE4B804-0D68-4995-BAE9-4ACB8500ED8B&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={3EE4B804-0D68-4995-BAE9-4ACB8500ED8B}&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="380" height="216" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object>
<p>The only problem was that MobileMe, which costs $99 a year after a 60-day free trial, and is available at <a href="http://MobileMe.com" rel="external">MobileMe.com</a>, was so buggy and ragged that I couldn&#8217;t recommend it. Apple (AAPL) pledged it would fix MobileMe. So, I have just spent a few weeks testing it again on multiple Windows and Mac computers, and an iPhone.</p>
<p>This time, my verdict is different. Apple has fixed all of the speed and reliability issues I encountered last year. In my new tests, MobileMe&#8217;s email was prompt and reliable. I was able to add, delete or edit a contact or calendar entry on one device, and see these changes almost immediately on all the others, and on the MobileMe Web site. The Web-based photo gallery, which can also house videos, worked fine on both Windows and Mac, and I was able to upload photos to it from my iPhone. The file storage also worked well, and now has a feature that allows you to share files too large to email. And each MobileMe account works with an unlimited number of computers, iPhones and Touches.</p>
<p>But there is one major caveat. While MobileMe works with Windows, it works better with Macs. The main reason for this is that, as I noted last year, its synced calendars and contacts show up in an odd manner in Microsoft Outlook, the most popular calendar and contact program in Windows.</p>
<p>Apple acknowledges the Outlook problems, which show up only in a mixed environment of Macs and Windows PCs, and pledges they will be fixed by the fall. The company says that if you are using MobileMe solely on Windows PCs, with or without an iPhone, the Outlook problem shouldn&#8217;t appear in most cases.</p>
<div class="media-CENTER" style="width: 262px;"><img src="http://ptech.allthingsd.com/files/2009/04/mobileme.jpg" alt="MobileMe" height="286" width="262" /><br />Apple&#8217;s MobileMe</div>
<p>There are other drawbacks for Windows users. While the Web version of MobileMe works fine on Windows in the Firefox Web browser, or with the Windows version of Apple&#8217;s Safari browser, Apple warns that it might not work properly in Microsoft&#8217;s Internet Explorer 7. The site worked well in the new Internet Explorer 8.</p>
<p>In both versions of IE, my tests showed that another MobileMe feature, bookmark syncing, didn&#8217;t work as advertised. Some bookmarks didn&#8217;t appear at all; others were listed alphabetically instead of in their original order. Apple is promising to fix this problem as well.</p>
<p>Some features are available only on Macs. For example, you can upload photos and videos to your MobileMe galleries directly from Apple&#8217;s iPhoto and iMovie programs. On Windows, you have to upload these using the MobileMe Web site.</p>
<p>The Outlook problem works this way. If you have a mixed group of Macs and PCs, and your Mac&#8217;s calendar isn&#8217;t named Calendar, its information won&#8217;t sync with the main calendar in Outlook. It will appear as a separate calendar that requires extra steps to make visible. Worse, if your Mac or iPhone address book contains subgroups of contacts, these appear as separate address books, which require extra steps to make visible and may not properly sync up the same names as the Mac contact groups.</p>
<p>However, MobileMe now finally does a fast, reliable job of syncing calendar and contact items. In my tests, I was repeatedly successful in doing this in a variety of scenarios. I added a new phone number to a contact on my iPhone and, a minute or two later, it was added to that contact in Outlook, in the Mac&#8217;s Address Book program and in the Web-based MobileMe address book. I then changed the contact again in Outlook, and again in the Web-based address book, and the changes appeared everywhere else.</p>
<p>The same process worked with calendar items. None of this required cables (though, for Windows computers, you must first download and install a MobileMe control panel that runs in the background). The only glitch I ran into, which Apple is promising to fix, is that when I switched my iPhone to sync with MobileMe, it wiped out all the custom ringtones I had assigned to particular contacts.</p>
<p>Apple&#8217;s $99 price may seem high, given that you can get some features for much less, even free. And MobileMe lacks some obvious features, like online backup or automatic syncing of all files. Also, there&#8217;s no way to create limited access to allow an assistant or family member to use just your MobileMe online calendar.</p>
<p>But MobileMe finally does give consumers the main email, contact and calendar convenience corporate users rely upon daily.</p>
<p><em>Find all of Walt Mossberg&#8217;s columns and videos online, free, at the All Things Digital Web site, <a href="http://www.walt.allthingsd.com" rel="external">walt.allthingsd.com</a>. Email him at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>.</em></p>
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		<title>New Safari Browser Succeeds at Speed, Flops on Features</title>
		<link>http://ptech.allthingsd.com/20090304/new-safari-browser-succeeds-at-speed-flops-on-features/</link>
		<comments>http://ptech.allthingsd.com/20090304/new-safari-browser-succeeds-at-speed-flops-on-features/#comments</comments>
		<pubDate>Thu, 05 Mar 2009 02:02:03 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20090304/new-safari-browser-succeeds-at-speed-flops-on-features/</guid>
		<description><![CDATA[Walt reviews the latest version of Apple's Safari browser, which hopes to overtake rival browsers Mozilla Firefox, Google Chrome and Microsoft's Internet Explorer.]]></description>
			<content:encoded><![CDATA[<p>Apple&#8217;s Safari browser has always been speedy and has introduced its share of innovations. While it is mostly used on Apple&#8217;s own Macintosh computers, with which it is bundled, Safari also comes in a Windows version and it is the browser on the iPhone as well.</p>
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<p>Last week, Apple released a new version 4 of Safari, for Mac and Windows, that it claims is the world&#8217;s fastest browser, and that has a number of new graphical features Apple says will make it easier to navigate the Web. Safari 4 is labeled as a beta, and both the Windows and Mac versions are free downloads at <a href="http://apple.com/safari" rel="external">apple.com/safari</a>.</p>
<p>I&#8217;ve been testing the new Safari on both operating systems, comparing it with Microsoft&#8217;s Internet Explorer, Mozilla Firefox and Google Chrome. My verdict is that Safari 4 really is significantly faster than its rivals, but that its user-interface changes are a big disappointment. They either add relatively minor eye candy, are catch-ups to features introduced by rivals, or actually make the browser harder to use.</p>
<p>First, let&#8217;s talk about speed. I tested Safari 4 on multiple Macs, and on multiple Windows PCs running Vista and XP. I did these tests on three different networks &#8212; a fast fiber-optic service, a typical hotel Internet connection, and a relatively slow cellphone data card.</p>
<p>On each type of connection, I timed the loading of a variety of common Web sites, like Facebook, The Wall Street Journal, the New York Times and Major League Baseball, both individually and in folders that opened multiple sites simultaneously in tabs.</p>
<p>The results were striking. In nearly every case, Safari 4 was much faster than any of the other browsers. In many of my tests, it required only a third or a half of the time to load a given page, or a group of sites, as the other browsers did, even though all were running on the same computer and the same Internet connection.</p>
<p>I was especially interested to see that Safari 4 for Windows blew away Google&#8217;s Chrome in my tests, even though both browsers share some open-source technology managed by Apple but licensed to others.</p>
<p>In some cases, where the new Safari&#8217;s speed advantage was just a few seconds, that quickness may seem unimportant. But, when opening a large number of pages in tabs, it really makes a difference. For instance, on my fastest test network, Safari 4 for Windows fully opened a folder of 21 news sites in 43 seconds, while it took the new IE 8 over two minutes to perform the same task.</p>
<p>I wish I could be more enthusiastic about the other changes in Safari, but I can&#8217;t. Apple&#8217;s worst decision was to move the tabs that represent open pages to the very top edge of the browser screen, above all the toolbars and menus, instead of below the toolbars and menus, where they have traditionally resided.</p>
<p>This move was copied from Chrome, and Apple says it makes the tabs easier to discover. But I disagree strongly. Apple&#8217;s implementation, in my opinion, makes the tabs harder to see and use on a crowded computer screen and separates the tabs too much from the content in the pages they represent. This is a particular problem in Vista, whose translucent window title bars can make the tabs almost impossible to read.</p>
<p>In another unfortunate choice, Safari 4 has done away with the progress bar that shows how much of a page has loaded. The company says it did this because Web pages are now so complex that the bar was no longer fully accurate. But I believe users like to see where they are in the page-loading process, even if it&#8217;s only a rough approximation.</p>
<p>I am not alone in this sentiment. Already, Apple-oriented Web sites which normally defend the company&#8217;s every move are publishing instructions on how to hack Safari 4 to restore the old tab system and the progress bar.</p>
<p>The new graphical features are just OK. Now, when you open a new tab, without specifying a Web address, Safari fills the formerly empty space with a gorgeous graphical representation of your most-visited Web sites. You can simply click on any of these to go right to that page. It even indicates when a page has changed since you last viewed it.</p>
<p>This is nice, but it copies a feature already in Chrome, and I believe most people won&#8217;t see it much, since they usually know in advance which site they want to view in a new tab.</p>
<p>Apple has also adopted &#8220;cover flow,&#8221; iTunes&#8217; visual method for navigating albums, for the bookmark organizer in Safari. It shows a preview of each page in your bookmark list. Again, this is fine, but not a big deal.</p>
<p>Safari 4 also catches up to its rivals by offering suggestions of what you are looking for when you type in a Web address or search term. This worked well, but not any better than it does in other browsers.</p>
<p>Finally, the Windows version of Safari now looks and works much more like a standard Windows program than a Mac program. It has traditional Windows-style buttons and behaviors, which Safari lacked before.</p>
<p>Overall, Safari 4 is a mixed bag. The speed is great, but the design changes range from mildly interesting to downright annoying.</p>
<p><em>Find all of Walt Mossberg&#8217;s columns and videos online, free, at the All Things Digital Web site, <a href="http://www.walt.allthingsd.com" rel="external">walt.allthingsd.com</a>. Email him at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>.</em></p>
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		<title>Synchronizing Your Bookmarks on All Your PCs</title>
		<link>http://ptech.allthingsd.com/20090204/synchronizing-your-bookmarks-on-all-your-pcs/</link>
		<comments>http://ptech.allthingsd.com/20090204/synchronizing-your-bookmarks-on-all-your-pcs/#comments</comments>
		<pubDate>Thu, 05 Feb 2009 02:02:03 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
				<category><![CDATA[Apple]]></category>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20090204/synchronizing-your-bookmarks-on-all-your-pcs/</guid>
		<description><![CDATA[Walt reviews Foxmarks, a tool for synchronizing your bookmarks automatically among all your computers, Windows or Mac, and across all the main brands of Web browsers.]]></description>
			<content:encoded><![CDATA[<p>Lots of people now have multiple computers, at home and at work, and many use more than one Web browser. That makes it hard to keep bookmarks straight. If, for instance, you bookmark a Web site as a &#8220;Favorite&#8221; on your PC at work using Microsoft&#8217;s (MSFT) Internet Explorer, it doesn&#8217;t automatically show up as a bookmark in Apple&#8217;s (AAPL) Safari browser on your Macintosh at home.</p>
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<p>But I&#8217;ve been testing a new, free program, available now, that aims to solve this problem. It synchronizes your bookmarks automatically among all your computers, Windows or Mac, and across all the main brands of Web browsers &#8212; Internet Explorer, Safari and Mozilla&#8217;s Firefox. On PCs running Windows XP or Vista, it works with Internet Explorer and Firefox. On Macs, it works with Safari and Firefox.</p>
<p>The program is called Foxmarks, and it&#8217;s from a San Francisco company of the same name. The Foxmarks software has been around since 2006, but worked only with the Firefox browser &#8212; hence the name. Yet Firefox isn&#8217;t the dominant choice on either Windows or Mac. So the company decided to expand the product to Internet Explorer, which is the built-in browser on Windows (and thus No. 1 in the world) and Safari, which is the built-in browser on Mac.</p>
<p>This new version, available for download at foxmarks.com, doesn&#8217;t merely synchronize your bookmarks between copies of the same browser. It synchronizes them between different browser brands, even if some are running on Windows PCs and some on Macs.</p>
<p><img src="http://online.wsj.com/public/resources/images/EK-AE515_PTECH_D_20090204143423.jpg" alt="Foxmarks" height="174" width="262" class="aligncenter" /></p>
<p>In my tests, Foxmarks worked well, with a few minor caveats. After using it for five days, I now have exactly the same set of bookmarks (or Favorites, in Internet Explorer&#8217;s parlance), arranged in the same order, on multiple computers &#8212; Windows and Mac &#8212; in a total of 12 different copies of Internet Explorer, Firefox and Safari.</p>
<p>There&#8217;s a different version of Foxmarks customized for each of the three main browsers, but each talks to the same password-protected Web account, which contains the latest version of your bookmarks. When you add, delete, rename or rearrange any bookmark in any browser on any of your computers, the Foxmarks software sends the change up to the Web account. Then, the next time any of your other browsers checks with the Web account, it receives the change.</p>
<p>For example, in my tests, I bookmarked a Wikipedia article in Firefox on my Dell (DELL) running Windows Vista. Foxmarks then caused that same new bookmark to appear in Internet Explorer on the same Dell, and in both Firefox and Safari on my Apple Macintosh computer. And, on each machine, the new bookmark for the Wikipedia article was in the same location.</p>
<p>In another case, I changed the order of two bookmarks in the Bookmarks Bar in Safari on one of my Macs, and the same re-ordering was replicated on a Windows PC in the Links Toolbar of IE and in the Bookmarks Toolbar of Firefox.</p>
<p>If you don&#8217;t want exactly the same set of bookmarks on all your machines, you can set up different profiles with different bookmarks for your work and home computers.</p>
<p>You can access the password-protected Web site containing your bookmarks from any PC, even if it isn&#8217;t one of yours, and can view a customized version of this site via the browser on an iPhone or other smart phone. You can even set up a mobile profile that will show you just a subset of your bookmarks in your phone&#8217;s Web browser, though you can&#8217;t sync bookmarks to and from a phone.</p>
<p>From the Web, you can alter your bookmarks, and these changes will then be pushed down to the browsers on your computers. You also can share bookmarks with others via email or an RSS feed.</p>
<p>There are other Web-based repositories of bookmarks, notably a service called Delicious. But none that I know of automatically synchronizes bookmarks among browsers and computers, which is the main function of Foxmarks.</p>
<p>Foxmarks has another feature: It can also sync stored passwords for Web sites you frequently visit. But this trick works only in Firefox, and in my tests didn&#8217;t work properly all the time.</p>
<p>The software has a few other limitations and glitches. The Internet Explorer version is still labeled a beta, or test, version because it still produces occasional syncing errors, especially in Vista. That was true in my tests, and I&#8217;d be wary of using it with Vista, though it performed solidly in Windows XP. It works reliably only with Internet Explorer 6 or 7, not the pre-release version of Internet Explorer 8, which the company isn&#8217;t yet supporting.</p>
<p>On the Mac, Foxmarks works only with the current Leopard version of the operating system and the current version 3 of Safari. It doesn&#8217;t work with the Windows version of Safari.</p>
<p>And syncing isn&#8217;t instant. It can take as long as an hour for each computer to check with the Web site and get the changes.</p>
<p>The company plans to keep Foxmarks free, but is hoping to make money from future, unspecified products.</p>
<p>Foxmarks is a clever, well-done product that can help users of multiple computers and multiple browsers to keep their Web lives in order.</p>
<p><em>Find all of Walt Mossberg&#8217;s columns and videos online, free, at the All Things Digital Web site, <a href="http://www.walt.allthingsd.com" rel="external">walt.allthingsd.com</a>. Email him at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>.</em></p>
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		<title>First Test of Google's New Browser</title>
		<link>http://ptech.allthingsd.com/20080902/first-test-of-googles-new-browser/</link>
		<comments>http://ptech.allthingsd.com/20080902/first-test-of-googles-new-browser/#comments</comments>
		<pubDate>Tue, 02 Sep 2008 19:01:08 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20080902/first-test-of-googles-new-browser/</guid>
		<description><![CDATA[Google's new Chrome Web browser will make using the Internet faster and less frustrating, but this first version is rough around the edges and lacks some features, says Walt Mossberg in the first hands-on review.]]></description>
			<content:encoded><![CDATA[<p><a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=goog'>Google</a> has introduced a new Web browser, called Chrome, aimed at wresting dominance of the browser market from <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=msft'>Microsoft</a>&#8217;s Internet Explorer. The move takes the Google-Microsoft rivalry to a whole new level. If Google succeeds, it will be a big deal, with major ramifications for the future of the Web.</p>
<p>But just how good is Chrome? How does it differ from IE and from less popular, but still important, browsers like Mozilla&#8217;s Firefox and <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=aapl'>Apple</a>&#8217;s Safari?</p>
<p>I&#8217;ve been testing Chrome for about a week, trying out all its features and using it side by side with Microsoft&#8217;s latest iteration of IE, which came out just last week.</p>
<div class="video-wsj"><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={1770021405}&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="320" height="240" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div>
<p>My verdict: Chrome is a smart, innovative browser that, in many common scenarios, will make using the Web faster, easier and less frustrating. But this first version &#8212; which is just a beta, or test, release &#8212; is rough around the edges and lacks some common browser features Google plans to add later. These omissions include a way to manage bookmarks, a command for emailing links and pages directly from the browser, and even a progress bar to show how much of a Web page has loaded.</p>
<p>Chrome&#8217;s interface has some bold changes from the standard browser design. These new features enhance the Web experience, but they will require some adjustment on the part of users. For instance, Chrome does away with most menus and toolbar icons to give maximum screen space for the Web pages themselves. Also, Google has merged the address bar, where you type in Web addresses, with the search box, where you type in search terms. This unified feature is called the Omnibox.</p>
<p>One striking difference in Chrome is how it handles tabs, which display a single Web page. In Chrome, each tab behaves as a separate browser. The bookmarks bar, Omnibox, menus and toolbar icons are located inside the tab, rather than atop the entire browser. The tabs appear at the top of the computer screen. Chrome also groups related tabs. If you open a new tab from a link in a page that&#8217;s already open, that new tab appears next to the originating page, rather than at the end of the row of tabs.</p>
<p>Despite Google&#8217;s claims that Chrome is fast, it was notably slower in my tests at the common task of launching Web pages than either Firefox or Safari. However, it proved faster than the latest version of IE &#8212; also a beta version &#8212; called IE8.</p>
<p>Meanwhile, Microsoft hasn&#8217;t been sitting still. The second beta version of IE8 is the best edition of Internet Explorer in years. It is packed with new features of its own, some of which are similar to those in Chrome, and some of which, in my view, top Chrome&#8217;s features.</p>
<div class="media-RIGHT" style="width: 257px;"><a href="http://online.wsj.com/media/WSJ_PTECH2_090208.jpg" rel="lightbox"><img src="http://online.wsj.com/public/resources/images/OB-CF589_ptech__NS_20080902211441.jpg" alt="Google Chrome" height="186" width="257" /></a><br />Google&#8217;s Chrome browser displays thumbnails of a user&#8217;s most-visited pages when a new tab is opened, rather than a blank page.</div>
<p>For example, while IE8 also groups related tabs, it assigns a different color to each such tab group and allows you to close them all with one click. It has a &#8220;smart&#8221; address box of its own, that drops down a list of suggestions as you type, though it retains a separate search box.</p>
<p>IE8 also has breakthrough privacy features that exceed Chrome&#8217;s, and includes a new technology called Accelerators, which allows you to take rapid action on any selected word or phrase on a Web page, such as generating a map for a place name, without switching to a new page.</p>
<p>As they develop, each of these browsers has a good chance of besting Firefox 3.0, which I have regarded as the best Web browser for Windows, the only operating system on which Chrome currently runs. But they will have to get faster at loading pages. And, to best Firefox on the Macintosh, Google will have to make good on its promise to produce a Mac version of Chrome, something it says it will do in the coming months. Microsoft has no plans to produce a Mac version of IE8.</p>
<p>Chrome and IE8 are far more advanced than Apple&#8217;s Safari. Safari is speedy on both Mac and Windows platforms, but lacks many of the key intelligent features of its newer Google and Microsoft rivals.</p>
<p>Why is Google igniting a new browser war? There are two main reasons, and both involve competing with Microsoft. First, the search giant fears that because its search engine and other major products depend on the browser, Microsoft &#8212; with its rival online products &#8212; might be able to gain an advantage by altering the design of IE, which has roughly a 75% market share.</p>
<p>Second, and more important, Google sees the Web as a platform for the software programs, or applications, that currently run directly on computer operating systems, notably Microsoft&#8217;s Windows. It says current browsers lack the underlying architecture to enable future, more powerful Web applications that will rely more heavily on a common Web programming language called JavaScript. Chrome was designed to be the world&#8217;s speediest browser at handling JavaScript.</p>
<p>That move might one day make Chrome a sort of online operating system that competes with Windows. &#8220;Think of Chrome as more than a simple Web browser,&#8221; Google declares. &#8220;It&#8217;s a platform for running Web applications.&#8221;</p>
<div class="media-LEFT" style="width: 257px;"><a href="http://online.wsj.com/media/WSJ_PTECH2_090208.jpg" rel="lightbox"><img src="http://online.wsj.com/public/resources/images/OB-CF590_ptech2_NS_20080902211553.jpg" alt="Google Chrome" height="186" width="257" /></a><br />Microsoft&#8217;s IE8 has an &#8220;Accelerator&#8221; feature that lets users select any Web text and then map, translate, search or email their selection without leaving the page.</div>
<p>I tested Chrome, and IE8, on a plain-vanilla Lenovo ThinkPad laptop running Windows XP, and equipped with a modest processor and one gigabyte of memory.</p>
<p>To gauge Chrome&#8217;s speed at loading Web pages, I launched two large groups of typical Web pages simultaneously, each site opening in its own tab. One group included 15 sports sites, the second 19 news sites. In both tests, Chrome&#8217;s speed fell in the middle, at 35 and 44 seconds, respectively. IE8 was slower, taking 49 and 75 seconds to open the two groups of sites. But Firefox and Safari were much faster, notching identical speeds of 19 seconds for the 15 sites and 28 seconds for the 19 sites.</p>
<p>Google claims that future, more sophisticated Web applications relying more heavily on JavaScript than today&#8217;s sites do would run faster on Chrome. Of course, I couldn&#8217;t test any claim about future scenarios, but I did run Chrome on several JavaScript test sites, used by developers. It handily beat the other browsers. However, Google doesn&#8217;t claim users would see much difference on current Web application sites.</p>
<p>I also tested Chrome&#8217;s compatibility with scores of common Web sites. In general, it did well, rendering the sites properly. But I ran into problems with video. Some video sites refused to recognize Chrome, because its development has been a secret. On others, like Major League Baseball&#8217;s site, videos mostly played properly, but sometimes didn&#8217;t.</p>
<p>IE8 also has some compatibility issues, for different reasons. It&#8217;s the first version of Internet Explorer to hew closely to Web standards. Earlier versions used some nonstandard ways of rendering Web sites, prompting some site designers to adopt techniques that made their pages work in IE, but look odd in Firefox and Safari. Now, ironically, these pages also look strange in IE8. So Microsoft was forced to build in a special Compatibility View button that users must click to see the sites properly.</p>
<p>Chrome is built on three core design principles. The first is its spare user interface: just two menus and a handful of toolbar icons. IE introduced a similar approach in its version 7, but with a difference. Microsoft allows users to restore a traditional menu bar; Google doesn&#8217;t. The only toolbar icon you can add in Chrome is a Home button.</p>
<p>The second principle is that a user can type anything into a single place, the Omnibox, and instantly get suggestions on where to go, gleaned from the user&#8217;s own browsing history and Google&#8217;s rankings of popular sites. Whether you type in a Web address or a search term, the Omnibox is very smart. In my tests, it sometimes came up with the right destination after I typed only one or two letters of the name of a site I often visited.</p>
<p>The Omnibox has another cool feature: Tab-to-Search. If you type in the name of another site that includes its own search feature, like Amazon.com, the Omnibox lets you just press the tab key to search within that site, without opening it first. Chrome, through its Options settings, also lets you change the default search engine used by the Omnibox. Instead of Google&#8217;s own search service, you can use Microsoft&#8217;s Live search, Yahoo search, or others.</p>
<p>The third big principle behind Chrome is that each tab runs, under the hood, as a separate browser. Tabs can be dragged off the main browser and turned into separate windows. If one tab crashes, the rest of the browser keeps running. But this doesn&#8217;t work perfectly. In my tests, all of Chrome died on me when I tried watching an Olympics video on the NBC site.</p>
<p>You can even make a tab a standalone application that runs from the Start Menu, or the desktop, as if it was a separate program.</p>
<p>Chrome has a few other key features. When you open a new tab, you don&#8217;t get a blank page, but a set of thumbnails for your most-visited pages, plus lists of recent search engines you&#8217;ve used, recently used bookmarks and recently closed tabs.</p>
<p>Like other browsers, Chrome puts up a warning when you try to visit a malicious or phony Web site, and it has a private browsing mode, called Incognito, which allows you to browse without leaving any history on your computer &#8212; a feature popularized in Safari.</p>
<p>Chrome also has a pop-up blocker, but it&#8217;s annoying because it flashes a notice that a pop-up has been blocked. IE also does this, but unlike in Chrome, the warnings are much less intrusive.</p>
<p>Internet Explorer 8 has some new features Chrome lacks. Its private browsing mode, called InPrivate, is the first I&#8217;ve seen that not only leaves no traces on your own computer, but also bars Web sites from collecting some types of information on where you&#8217;ve previously been surfing.</p>
<p>While IE8&#8217;s address box and search box remain separate, each also offers rapid suggestions; and both are organized better than Chrome&#8217;s. For instance, the suggestions that drop down from its address bar are divided neatly into categories drawn from the browser&#8217;s own guess, your history and your favorites. One downside: For this to work in Windows XP, you must first install Microsoft&#8217;s desktop search product.</p>
<p>Like Chrome, IE8 lets you switch your default search provider, but it also allows you to switch search engines on the fly. When you type in a search term, icons for alternate search engines appear at the bottom of the suggestion list, and you need only click on these to see search results from, say, Google, instead of Microsoft&#8217;s own Live search engine.</p>
<p>IE8&#8217;s Accelerators feature presents a blue-arrow icon above any text on a Web page that you have selected. Clicking on the icon brings up a list of actions you can take using the selected text, such as posting it to a blog, emailing it, mapping it or searching it. While these actions are set by default to use Microsoft&#8217;s own Web services, you can change them to use Google&#8217;s, Yahoo&#8217;s, or those from other companies.</p>
<p>Microsoft also has built in a feature called Web Slices. These are portions of a Web site that a site developer can designate to appear in the IE8 Favorites bar and to constantly update themselves. An example might be bidding on eBay.</p>
<p>Like Chrome, IE8 also displays useful information whenever you create a new tab, including a list of recently closed tabs and a list of Accelerators.</p>
<p>With the emergence of Chrome, consumers have a new and innovative browser choice, and with IE8, the new browser war is sure to be a worthy contest.</p>
<p><em>Find all of Walt Mossberg&#8217;s columns and videos online, free, at the All Things Digital Web site, <a href="http://walt.allthingsd.com" rel="external">walt.allthingsd.com</a>. Email him at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>.</em></p>
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		<title>Apple's MobileMe  Is Far Too Flawed  To Be Reliable</title>
		<link>http://ptech.allthingsd.com/20080723/apples-mobileme-is-far-too-flawed-to-be-reliable/</link>
		<comments>http://ptech.allthingsd.com/20080723/apples-mobileme-is-far-too-flawed-to-be-reliable/#comments</comments>
		<pubDate>Thu, 24 Jul 2008 01:10:02 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
				<category><![CDATA[Apple]]></category>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20080723/apples-mobileme-is-far-too-flawed-to-be-reliable/</guid>
		<description><![CDATA[After a week of intense testing of Apple's new synchronization service MobileMe, Walt Mossberg says he currently can't recommend it. It's a great idea, but, as of now, it has too many systemic flaws to keep its promises.]]></description>
			<content:encoded><![CDATA[<p>People who work for large corporations are used to having their email, contacts and calendar appointments synchronized instantly among their various computers and smart phones. But average consumers haven&#8217;t had an easy way to do that. They often waste a lot of time manually synchronizing calendars and contacts, or waiting for email to be fetched.</p>
<p>So it was a big deal when Apple (AAPL) announced a new service that, for $100 a year, would bring corporate-type synchronization of email, calendars and contacts to anyone. It was even better that Apple promised that the service, called MobileMe, would work on Windows computers as well as on the company&#8217;s own Macintosh computers, iPhones and iPod Touch hand-helds. To top it off, Apple threw in 20 gigabytes of online storage, a suite of Web-based applications, the ability to synchronize browser bookmarks and an online photo gallery.</p>
<div class="video-wsj"><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={1685950570}&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="320" height="240" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div>
<p>Unfortunately, after a week of intense testing of the service, I can&#8217;t recommend it, at least not in its current state. It&#8217;s a great idea, but, as of now, MobileMe has too many flaws to keep its promises.</p>
<p>I am not referring to the launch glitches that plagued MobileMe earlier this month, such as servers that couldn&#8217;t keep up with the traffic and email outages that, for some users, persist as I write this. Those were bad, but they have eased considerably. Apple already has apologized for them and is giving customers an extra 30 days on their subscriptions to make up for the poor start. The problems I am citing are systemic.</p>
<p>Here&#8217;s how it&#8217;s supposed to work. You subscribe to MobileMe and set up a new MobileMe email account, which can also suck in email from your current address. Your MobileMe email is pushed to your Windows computer using your choice of Microsoft (MSFT) Outlook, Outlook Express or the new Windows Mail program. It&#8217;s also pushed to your Mac using the built-in Apple Mail program. And it shows up instantly on your iPhone in the phone&#8217;s built-in email program.</p>
<p>Similarly, if you add, delete or change a calendar entry or a contact on any of the devices, the change automatically is reflected on all the others. In Windows, the MobileMe calendar shows up in Outlook, and the contacts can be viewed in Outlook, the Windows Address Book or Windows Contacts. On the Mac, the calendar and contacts appear in the built-in iCal and Address Book programs. On the iPhone, MobileMe uses the built-in Contacts and Calendar programs.</p>
<p>Bookmarks can be synchronized using either the Mac or Windows versions of Apple&#8217;s Safari Web browser, or Internet Explorer 7 on Windows.</p>
<p>At the MobileMe Web site, using any computer, you can send and receive email via a Web-mail program, and view and edit your calendar and contacts. Changes made on the Web site instantly show up on your computers and your iPhone, and vice versa. Also at the MobileMe Web site, you can maintain a photo gallery and view your online file storage.</p>
<p>But in my tests, using two Macs, two Dell (DELL) computers and two iPhones, I ran into problem after problem. One big issue is that while changes made on the Web site or the iPhone are instantly pushed to the computers, changes made on computers are only synced every 15 minutes, at best. Apple has admitted that this is a problem, and says it is working on it.</p>
<p>But there&#8217;s more. The Web site was sluggish, and occasionally calendar entries wouldn&#8217;t load at all. Sometimes, you have to manually refresh the Web pages to see changes made on your devices. And when I tried to open my Web-based file-storage page directly from the MobileMe control panel on Windows, I got an error message on both Dells.</p>
<p>My MobileMe calendar, which originated on a Mac, didn&#8217;t flow into the main Outlook calendar, but appeared as a separate calendar in Outlook, which was visible only by changing settings. My address-book groups on the Mac, which are simply distribution lists, didn&#8217;t show up as distribution lists in Outlook, but as separate address books, and they also weren&#8217;t immediately visible. Apple blames Outlook quirks for these issues, but in my view, it should have overcome them.</p>
<p>Other problems abounded. On one occasion, my synced contacts on the iPhone appeared as names only, without any information. In general, synced contacts on the iPhone loaded slowly.</p>
<p>When my Apple Mail program used rules I had set up to automatically file certain emails into local folders instead of leaving them in the inbox, they simply disappeared from my MobileMe account on the iPhone and the Web site. Avoiding this requires a tedious editing of all your rules.</p>
<p>Twice, MobileMe was unable to sync my bookmarks at all, and when it did, their order was scrambled. When I synced contacts to my iPhone, my custom ringtones for particular contacts were lost and had to be reselected.</p>
<p>Apple patiently explained each of my problems, sometimes helping me with workarounds, sometimes claiming they were rare, other times saying that it was working on fixes.</p>
<p>If Apple does get MobileMe working smoothly, it could be a terrific service. But it&#8217;s way too ragged now.</p>
<ul>
<li>Find all of Walt Mossberg&#8217;s columns and videos online, free, at the new All Things Digital Web site, <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a>. Email him at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>.</li>
</ul>
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		<title>Mozilla Firefox 3.0 Is the Best Browser for Web -- For Now</title>
		<link>http://ptech.allthingsd.com/20080605/mozilla-firefox-30-is-the-best-browser-for-web-for-now/</link>
		<comments>http://ptech.allthingsd.com/20080605/mozilla-firefox-30-is-the-best-browser-for-web-for-now/#comments</comments>
		<pubDate>Thu, 05 Jun 2008 00:01:00 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20080605/mozilla-firefox-30-is-the-best-browser-for-web-for-now/</guid>
		<description><![CDATA[Mozilla Firefox 3.0 is the best Web browser out there right now, and it tops the current versions of both IE and Safari in features, speed and security, writes Walt Mossberg. It is easy to install and easy to use, even for a mainstream, non-technical user.]]></description>
			<content:encoded><![CDATA[<p>If you buy a new Windows Vista PC, it comes with a decent built-in Web browser, Internet Explorer 7. If you buy a new Macintosh computer, it comes with a decent built-in Web browser, Safari 3.0. So why would you want or need a different Web browser?</p>
<div class="video-wsj"><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={1577985394}&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="320" height="240" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div>
<p>That is the question that Mozilla, the nonprofit organization that makes the leading alternative browser, hopes to answer this month when it releases version 3.0 of its Firefox Web browser. In some tech-industry circles, Firefox already is preferred over Microsoft&#8217;s (MSFT) Internet Explorer and Apple&#8217;s (AAPL) Safari, but it still isn&#8217;t used by most people, and Mozilla is hoping to broaden its appeal.</p>
<p>The new version will be released simultaneously for Windows and the Mac&#8217;s OS X operating system, as well as for Linux. While each of the three editions will have the visual style of the operating system on which it runs, all three will have the same features.</p>
<p>I&#8217;ve been using prerelease versions of Firefox 3.0 for months, and have recently been testing a near-final version and comparing it closely to IE and to Safari. I have tested it on multiple Windows PCs and Macs, on desktops and laptops, over slow connections and fast ones. I have tried it with well over 100 Web sites.</p>
<p>My verdict is that Firefox 3.0 is the best Web browser out there right now, and that it tops the current versions of both IE and Safari in features, speed and security. It is easy to install and easy to use, even for a mainstream, non-technical user. It can be downloaded, free, at <a href="http://mozilla.com" rel="external">mozilla.com</a> by clicking on &#8220;Firefox 3 Sneak Peek.&#8221;</p>
<p>This situation may change. Microsoft is working on a new version of IE, scheduled to be unveiled later this year, with some impressive new features. And Apple is always working on new iterations of Safari, though it is secretive and hasn&#8217;t disclosed its plans. But for now, in my view, Firefox 3.0 rules on both Windows and Mac.</p>
<p>I couldn&#8217;t find any significant downsides to Firefox 3.0. Every page I tried rendered properly and rapidly on both platforms. I ran into only one glitch, in a preference setting. That problem appeared on only one of my four test machines and was fixable with the help of Mozilla, albeit via a geeky method.</p>
<p>In the one or two cases where Firefox lacked a feature I thought important, such as the &#8220;auto fill&#8221; feature in Safari that can quickly fill out an online form, I was able to find an add-on that did the trick from Mozilla&#8217;s vast library of add-ons, which are written by people all over the world. (One caution: Some existing add-ons won&#8217;t work with the new version until their authors update them.)</p>
<p>When Firefox first came out, it was the fastest browser, but it lost that title over the years. However, in my tests, this new third version of Firefox regained the speed crown. It beat IE 7 handily on my test Windows computers and edged Safari slightly on my test Macs.</p>
<p>For example, using a new Dell (DELL) XPS One desktop, I opened identical folders containing the same 16 bookmarks on both IE 7 and Firefox 3.0. IE took 37 seconds to completely display the 16 pages, but the new Firefox did it in just 23 seconds. On a new Apple iMac, I did a similar, but more daunting, test &#8212; opening identical folders containing 24 bookmarks. Safari rendered all of the pages in 36 seconds, but the new Firefox finished the job in 32 seconds.</p>
<p>The latest Firefox has a number of new and improved features. If you type any word or phrase into its address bar, the browser instantly searches your history and bookmarks for a possible match, to save you from typing or combing through your bookmark list.</p>
<p>The whole process of managing bookmarks has been vastly simplified. Every Web address is accompanied by a star icon at the right. To bookmark the site, you just click the star once. No other action is required. To specify where to file the bookmark, you click the star twice. You also can remove bookmarks by clicking the star. And you can tag bookmarks with key words, to make it easier to find them.</p>
<p>There are also smart bookmark folders, which gather your most visited sites, or most recently bookmarked sites, automatically into folders. You also now can more easily back up and restore your bookmarks, complete with tags.</p>
<p>Security is also improved. The old version of Firefox would warn you when a site you were visiting appeared to be a fake, designed to steal your identity. (IE has a similar feature, though Safari doesn&#8217;t.) But Firefox 3.0 now warns you about sites that are known for trying to plant viruses, spyware and other malicious software on your computer, a warning the other big browsers don&#8217;t yet provide.</p>
<p>With one click, Firefox 3.0 also provides details about who owns the site you&#8217;re visiting, and whether it&#8217;s encrypted, if the site owner has adopted a special type of security certificate.</p>
<p>My bottom line: Even though you already have a built-in browser, Firefox 3.0 can improve your Web experience.</p>
<ul>
<li>Find all of Walt Mossberg&#8217;s columns and videos online, free, at the All Things Digital Web site, <a href="http://walt.allthingsd.com" rel="external">walt.allthingsd.com</a>. Email him at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>.</li>
</ul>
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		<title>How to Avoid Cons That Can Lead to Identity Theft</title>
		<link>http://ptech.allthingsd.com/20080501/how-to-avoid-cons-that-can-lead-to-identity-theft/</link>
		<comments>http://ptech.allthingsd.com/20080501/how-to-avoid-cons-that-can-lead-to-identity-theft/#comments</comments>
		<pubDate>Thu, 01 May 2008 00:01:00 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20080501/how-to-avoid-cons-that-can-lead-to-identity-theft/</guid>
		<description><![CDATA[The most insidious Internet security problems today rely on human gullibility, not tricky software. These types of attacks are called "social engineering" and can be used to steal your money and identity. Here are tips to help you avoid becoming a victim.]]></description>
			<content:encoded><![CDATA[<p>When most people think about Internet security problems, they focus on viruses and spyware &#8212; technological attacks that can usually be mitigated by technological defenses. But the most insidious Internet security problems today rely on human gullibility, not tricky software. While technological defenses can help you fend off these newer types of attacks, your best weapons against them are common sense, alertness, and careful email and Web-surfing practices.</p>
<p>These types of attacks are called &#8220;social engineering,&#8221; and they are used by criminals to steal your money and identity, and to plant on your computer malicious software that can be used to keep ripping you off. Social engineering is the online equivalent of an old-fashioned con game, in which a crook frightens people with false warnings, or tempts them with false promises, and then robs them.</p>
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<p>While viruses and spyware overwhelmingly afflict Microsoft&#8217;s (MSFT) Windows users and spare users of Apple&#8217;s (AAPL) Macintosh computers, social-engineering schemes can ensnare Mac users as well. There&#8217;s nothing inherent in Macs that makes their owners more resistant to falling for social-engineering scams.</p>
<p>The most common form of social engineering is called phishing, a one-two punch using both email and Web browsing to trick people into typing confidential information into Web sites that look like the sites of real companies, especially financial institutions. But these phishing sites are actually skillfully designed fakes that transmit your sensitive data to criminals, often in distant countries. Once these creeps have your passwords and account numbers, they can loot your funds and steal your identity.</p>
<p>Here are some tips to help you avoid being the victim of social engineering, updated from a similar column I wrote in 2006. It includes information on some antiphishing software that wasn&#8217;t available back then. But remember: Security software alone can&#8217;t save you from scams.</p>
<p><strong>1.</strong> Never, ever click on a link embedded in an email that appears to come from a financial institution, even if it&#8217;s your own bank or brokerage and even if it looks official right down to the logo. The same goes for payment or auction services, like PayPal or eBay (EBAY). Don&#8217;t do this even if the email asserts that your account has a problem, or that the bank has to verify your information. And certainly don&#8217;t enter any passwords, Social Security numbers or account numbers directly in an email.</p>
<p>These types of emails are almost always fakes, and the links they contain almost always lead to phony Web sites run by criminals. The only exception might be a confirmation email from a brokerage firm concerning a trade you know you made minutes before. Even legitimate-looking addresses in emails or in the address bar of Web browsers can be fakes that hide the crooks&#8217; true Web addresses. The lock icon on a Web site can also be falsified.</p>
<p>If you are truly worried about your account, call the bank or company, or go to its Web site by manually typing in its address or by using a well-established bookmark in your browser that you created yourself.</p>
<p><strong>2.</strong> Don&#8217;t click on links to offers for free software or goods that you receive in an email, especially from a sender or company you&#8217;ve never heard of.</p>
<p><strong>3.</strong> Never download software from unfamiliar Web sites unless you are absolutely sure you need it and it&#8217;s legitimate. Even if it claims to be a useful program, it may very well be a malicious application like a &#8220;key logger,&#8221; which can report back to crooks everything you type into your computer. If you really want the program, do a Web search on it first, to see if others have reported it as a malicious fake.</p>
<p><strong>4.</strong> If a Web site tells you that you need to download special viewing software to see its videos, don&#8217;t do it. Even if it claims to be giving you legitimate viewing software, like Microsoft&#8217;s Silverlight, Adobe&#8217;s (ADBE) Flash or Apple&#8217;s QuickTime, don&#8217;t download it there. Go to the official Microsoft, Adobe or Apple Web sites to get these viewers.</p>
<p><strong>5.</strong> Use a Web browser, like Internet Explorer 7 on Windows, or Firefox 2.0 on Windows or Mac, that includes built-in features to warn you about, or block access to, known phishing sites. The next versions of these two browsers will have even stronger features that will detect sites that are not only fake, but which are known to distribute malicious software.</p>
<p>Unfortunately, the third major browser, Apple&#8217;s otherwise excellent Safari for Mac and Windows, lacks any such antiphishing detection, though I expect Apple to add the feature in a future version. So, for now, Mac users worried about phishing should rely on Firefox.</p>
<p><strong>6.</strong> Consider security software that tries to detect and block phishing sites. McAfee&#8217;s (MFE) free Site Advisor and paid Site Advisor Plus products do a good job. Symantec (SYMC) has similar features built into its large security suites, Norton 360 2.0 and Norton Internet Security 2008.</p>
<p><strong>7.</strong> Educate yourself by reading about social engineering and phishing and how to avoid being a victim. Microsoft has a very good guide at: <a href="http://microsoft.com/protect/yourself/phishing/identify.mspx" rel="external">microsoft.com/protect/yourself/phishing/identify.mspx</a> and Symantec has one at: <a href="http://symantec.com/norton/clubsymantec/library/article.jsp?aid=cs_phishing" rel="external">symantec.com/norton/clubsymantec/library/article.jsp?aid=cs_phishing</a>.</p>
<p>Follow these tips and you&#8217;ll be a happier &#8212; and safer &#8212; surfer.</p>
<p><em><strong>Find all of Walt Mossberg&#8217;s columns and videos online, free, at the new All Things Digital Web site, <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a>.</strong></em></p>
<ul>
<li>Email him at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>.</li>
</ul>
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