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	<title>Personal Technology &#187; touchpad</title>
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		<title>Price Is Heavier, but These Laptops Are Very Sleek</title>
		<link>http://ptech.allthingsd.com/20091111/price-is-heavier-but-these-laptops-are-very-sleek/</link>
		<comments>http://ptech.allthingsd.com/20091111/price-is-heavier-but-these-laptops-are-very-sleek/#comments</comments>
		<pubDate>Thu, 12 Nov 2009 02:03:32 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/?p=1083</guid>
		<description><![CDATA[Walt Mossberg tests the Toshiba Satellite, the H-P Pavilion and the Lenovo IdeaPad.]]></description>
			<content:encoded><![CDATA[<p>PC makers this fall are trying to get consumers who want small laptops to move up from low-profit netbooks to larger, costlier models called &#8220;ultrathin&#8221; or &#8220;thin and light.&#8221; These models are lighter and thinner than many regular laptops, but they have bigger screens and keyboards than most netbooks do.</p>
<p>The slim portables tend to start at around $500 and many fall into the $600 to $900 range. You can easily find bigger, heavier laptops for less. But the manufacturers are hoping mobile consumers will be willing to pay a premium for sleekness and long battery life.</p>
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<p>I&#8217;ve been testing three examples of the new class: the Toshiba Satellite T135, the Hewlett-Packard (HPQ) Pavilion dm3t and the Lenovo IdeaPad U350. All came equipped with bright 13-inch screens, power-sipping Intel (INTC) processors and Windows 7 Home Premium. The particular configurations lent me by the manufacturers for testing were priced at $600 for the Toshiba, $840 for the HP and $700 for the Lenovo.</p>
<p>I found the trio a mixed bag, with notable pros and cons for each. These trade-offs left me unable to declare a clear winner. The one you&#8217;d like best would depend on your own weighting of various qualities, like the feel of a keyboard or touchpad.</p>
<p>Nevertheless, I found that all three were capable, easy-to-carry laptops. In my tests, each easily handled common consumer tasks at acceptable speeds. The three weighed between 3.5 and 4.2 pounds. All were about an inch thick, or a bit less, at their thinnest points.</p>
<p>I ran all three through my tough battery test, where I turn off all power-saving features, set the screen to maximum brightness, leave Wi-Fi on and play a continuous loop of music.</p>
<div class="media-CENTER" style="width:360px;"><a href="http://online.wsj.com/public/resources/images/PJ-AS429_PTECH_G_20091111183536.jpg" rel="lightbox" title="PTECH"><img src="http://online.wsj.com/public/resources/images/PJ-AS429_PTECH_G_20091111183536.jpg" width="360" height="240" style="float: none;" alt="PTECH" /></a><br />
<br />
The Toshiba Satellite T135</div>
<p>The Toshiba and the HP turned in excellent results in this battery test, while the Lenovo was disappointing, mainly because it comes with a smaller standard battery. In a re-test, with a $50 optional larger battery, the Lenovo also did very well, but at the cost of added weight and thickness.</p>
<p>In normal use, with power-saving turned on, the Toshiba and HP could easily last for a full work day of typical activities, and the Lenovo could, too, with the optional battery.</p>
<h4 class="subhed">Toshiba Satellite T135</h4>
<p>This is a sleek, glossy machine that starts at around 3.9 pounds for the 13-inch models. It got the best battery life of the three with a standard battery: five hours and 38 minutes, which I estimate would easily translate into more than seven hours in normal use. It also cost the least, at $600, of the three I tried. My test model came with three gigabytes of memory and a 250-gigabyte hard disk. It was very fast at resuming from sleep, but took more than two minutes to perform a restart with just three common programs running, and nearly two minutes to start up cold.</p>
<p>My main beef with the Toshiba is its keyboard and touchpad buttons. The keyboard felt too rubbery and flexible, and the buttons under the touchpad were in the form of a single, slippery, hard-to-use bar.</p>
<h4 class="subhed">HP Pavilion dm3t</h4>
<p>This laptop, the most expensive of my test models by far, at $840, was also the heaviest, at 4.2 pounds. The chassis is metal, instead of plastic. Its battery life clocked in at five hours and two minutes in my test, which means you could easily exceed six hours in normal use. My test model came with 3 GB of memory and a huge 500 GB hard disk.</p>
<p>The keyboard felt solid, but the fatal flaw of the dm3 for me was its metallic touchpad, which made the cursor move slowly and even stop at times. Like the Toshiba, the HP took a long time to get going: almost 2.5 minutes for a restart and about two minutes for a cold start.</p>
<p>The HP dm3 also is available for about $100 less when equipped with AMD (AMD) processors, though HP says those have weaker battery life.</p>
<h4 class="subhed">Lenovo IdeaPad U350</h4>
<p>In many ways, I liked the U350 best. It was sturdy, but thinner overall than the others because it lacked a bulging battery. The keyboard is firm and well designed, and the touchpad and buttons are comfortable and easy to use. It came with 4 GB of memory and a 320 GB hard disk for its $700 price. It was the only one of the three to restart in under two minutes. It also weighed the least, about 3.5 pounds.</p>
<p>But the IdeaPad&#8217;s downfall is its small, flat battery, which offered only two hours and 38 minutes of life, or maybe 3.5 to four hours in normal use. With the optional $50 battery, the battery life in my test zoomed up to nearly six hours, which means maybe 7.5 or eight hours in normal use. But that extra battery brought the computer&#8217;s weight to four pounds and made it thicker.</p>
<p>These thin, light, machines perform adequately and can last a long time unplugged. But I urge you to test them personally before choosing one, to make sure you&#8217;re comfortable with their designs. </p>
<p class="tagline">Find all of Walt Mossberg&#8217;s columns and videos online, free, at the All Things Digital Web site, <a href="http://walt.allthingsd.com">walt.allthingsd.com</a>. Email him at <a href="mailto:mossberg@wsj.com">mossberg@wsj.com</a></p>
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		<title>A Windows to Help You Forget</title>
		<link>http://ptech.allthingsd.com/20091007/a-windows-to-help-you-forget/</link>
		<comments>http://ptech.allthingsd.com/20091007/a-windows-to-help-you-forget/#comments</comments>
		<pubDate>Thu, 08 Oct 2009 01:02:03 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20091007/a-windows-to-help-you-forget/</guid>
		<description><![CDATA[Walter S. Mossberg calls Windows 7 a boost to productivity and a pleasure to use -- Microsoft's best operating system yet.]]></description>
			<content:encoded><![CDATA[<p>In just two weeks, on Oct. 22, Microsoft&#8217;s long operating-system nightmare will be over. The company will release Windows 7, a faster and much better operating system than the little-loved Windows Vista, which did a lot to harm both the company&#8217;s reputation, and the productivity and blood pressure of its users. PC makers will rush to flood physical and online stores with new computers pre-loaded with Windows 7, and to offer the software to Vista owners who wish to upgrade.</p>
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<p>With Windows 7, PC users will at last have a strong, modern successor to the sturdy and familiar, but aged, Windows XP, which is still the most popular version of Windows, despite having come out in 2001. In the high-tech world, an eight-year-old operating system is the equivalent of a 20-year-old car. While XP works well for many people, it is relatively weak in areas such as security, networking and other features more important today than when XP was designed around 1999.</p>
<p>After using pre-release versions of Windows 7 for nine months, and intensively testing the final version for the past month on many different machines, I believe it is the best version of Windows Microsoft (MSFT) has produced. It&#8217;s a boost to productivity and a pleasure to use. Despite a few drawbacks, I can heartily recommend Windows 7 to mainstream consumers.</p>
<p>Like the new Snow Leopard operating system released in August by Microsoft&#8217;s archrival, Apple (AAPL), Windows 7 is much more of an evolutionary than a revolutionary product. Its main goal was to fix the flaws in Vista and to finally give Microsoft customers a reason to move up from XP. But Windows 7 is packed with features and tweaks that make using your computer an easier and more satisfying experience.</p>
<div class="media-CENTER" style="width:360px;"><a href="http://online.wsj.com/public/resources/images/EK-AF116_PTECH_G_20091007190001.jpg" rel="lightbox" title="PTECH"><img src="http://online.wsj.com/public/resources/images/EK-AF116_PTECH_G_20091007190001.jpg" width="360" height="240" style="float: none;" alt="PTECH" /></a><br />
<br />
The new taskbar shows small previews of many windows and allows for larger previews.</div>
<p>Windows 7 introduces real advances in organizing your programs and files, arranging your taskbar and desktop, and quickly viewing and launching the page or document you want, when you want it. It also has cool built-in touch-screen features.</p>
<p>It removes a lot of clutter. And it mostly banishes Vista&#8217;s main flaws—sluggishness; incompatibility with third-party software and hardware; heavy hardware requirements; and constant, annoying security warnings.</p>
<p>I tested Windows 7 on 11 different computers, ranging from tiny netbooks to standard laptops to a couple of big desktops. These included machines from Lenovo, Hewlett-Packard (HPQ), Dell (DELL), Acer, Asus, Toshiba and Sony (SNE). I even successfully ran it on an Apple Macintosh laptop. On some of these machines, Windows 7 was pre-loaded. On others, I had to upgrade from an earlier version of Windows.</p>
<p>In most cases, the installation took 45 minutes or less, and the new operating system worked snappily and well. But, I did encounter some drawbacks and problems. On a couple of these machines, glacial start-up and reboot times reminded me of Vista. And, on a couple of others, after upgrading, key features like the display or touchpad didn&#8217;t work properly. Also, Windows 7 still requires add-on security software that has to be frequently updated. It&#8217;s tedious and painful to upgrade an existing computer from XP to 7, and the variety of editions in which Windows 7 is offered is confusing.</p>
<p>Finally, Microsoft has stripped Windows 7 of familiar built-in applications, such as email, photo organizing, address book, calendar and video-editing programs. These can be downloaded  free of charge, but they no longer come with the operating system, though some PC makers may choose to pre-load them.</p>
<p>In recent years, I, like many other reviewers, have argued that Apple&#8217;s Mac OS X operating system is much better than Windows. That&#8217;s no longer true. I still give the Mac OS a slight edge because it has a much easier and cheaper upgrade path; more built-in software programs; and far less vulnerability to viruses and other malicious software, which are overwhelmingly built to run on Windows.</p>
<p>Now, however, it&#8217;s much more of a toss-up between the two rivals. Windows 7 beats the Mac OS in some areas, such as better previews and navigation right from the taskbar, easier organization of open windows on the desktop and touch-screen capabilities. So Apple will have to scramble now that the gift of a flawed Vista has been replaced with a reliable, elegant version of Windows. </p>
<p>Here are some of the key features of Windows 7.</p>
<p><strong>New Taskbar: </strong>In Windows 7, the familiar taskbar has been reinvented and made taller. Instead of mainly being a place where icons of open windows temporarily appear, it now is a place where you can permanently &#8220;pin&#8221; the icons of frequently used programs anywhere along its length, and in any arrangement you choose. This is a concept borrowed from Apple&#8217;s similar feature, the Dock. But Windows 7 takes the concept further.</p>
<p>For each running program, hovering over its taskbar icon pops up a small preview screen showing a mini-view of that program. This preview idea was in Vista. But, in Windows 7, it has been expanded in several ways. Now, every open window in that program is included separately in the preview. If you mouse over a window in the preview screen, it appears at full size on your desktop and all other windows on the desktop become transparent—part of a feature called Aero Peek. Click on the window and it comes up, ready for use. You can even close windows from these previews, or play media in them.</p>
<p>I found this feature more natural and versatile than a similar feature in Snow Leopard called Dock Expose.</p>
<p>You can also use Aero Peek at any time to see your empty desktop, with open windows reduced to virtual panes of glass. To do this, you just hover over a small rectangle at the right edge of the taskbar.</p>
<p>Taskbar icons also provide Jump Lists—pop-up menus listing frequent actions or recent files used.</p>
<p><strong>Desktop organization: </strong>A feature called Snap allows you to expand windows to full-screen size by just dragging them to the top of the screen, or to half-screen size by dragging them to the left or right edges of the screen. Another called Shake allows you to make all other windows but the one you&#8217;re working on disappear by simply grabbing its title bar with the mouse and shaking it several times.</p>
<p><strong>File organization:</strong> In Windows Explorer, the left-hand column now includes a feature called Libraries. Each library—Documents, Music, Pictures and Videos—consolidates all files of those types regardless of which folder, or even which hard disk, they live in.</p>
<p><strong>Networking: </strong>Windows 7 still isn&#8217;t quite as natural at networking as I find the Mac to be, but it&#8217;s better than Vista. For instance, now you can see all available wireless networks by just clicking on an icon in the taskbar. A new feature called HomeGroups is supposed to let you share files more easily among Windows 7 PCs on your home network. In my tests, it worked, but not consistently, and it required typing in long, arcane passwords.</p>
<p><strong>Touch: </strong>Some of the same kinds of multitouch gestures made popular on the iPhone are now built into Windows 7. But these features won&#8217;t likely become popular for a while because to get the most out of them, a computer needs a special type of touch screen that goes beyond most of the ones existing now. I tested this on one such laptop, a Lenovo, and was able to move windows around, to resize and flip through photos, and more.</p>
<p><strong>Speed: </strong>In my tests, on every machine, Windows 7 ran swiftly and with far fewer of the delays typical in running Vista. All the laptops I tested resumed from sleep quickly and properly, unlike in Vista. Start-up and restart times were also improved. I chose six Windows 7 laptops from different makers to compare with a new MacBook Pro laptop. The Mac still started and restarted faster than most of the Windows 7 PCs. But the speed gap has narrowed considerably, and one of the Lenovos beat the Mac in restart time.</p>
<p><strong>Nagging: </strong>In the name of security, Vista put up nagging warnings about a wide variety of tasks, driving people crazy. In Windows 7, you can now set this system so it nags you only when things are happening that you consider really worth the nag. Also, Microsoft has consolidated most of the alerts from the lower-right system tray into one icon, and they seemed less frequent.</p>
<p><strong>Compatibility: </strong>I tried a wide variety of third-party software and all worked fine on every Windows 7 machine. These included Mozilla Firefox; Adobe (ADBE) Reader; Google&#8217;s (GOOG) Picasa and Chrome; and Apple&#8217;s iTunes and Safari. </p>
<p>I also tested several hardware devices, and, unlike Vista, Windows 7 handled all but one smoothly. These included a networked H-P printer, a Canon (CAJ) camera, an iPod nano, and at least five external flash drives and hard disks. The one failure was a Verizon (VZ) USB cellular modem. Microsoft says you don&#8217;t need external software to run these, but I found it was necessary, and even then had to use a trick I found on the Web to get it to work.</p>
<p><strong>System Requirements: </strong>Nearly all Vista PCs, and newer or beefier XP machines, should be able to run Windows 7 fine. Even the netbooks I tested ran it speedily, especially with the Starter Edition, which lacks some of the powerful graphics effects in the operating system. (Other netbooks will be able to run other editions.) </p>
<p>If you have a standard PC, called a 32-bit PC, you&#8217;ll need at least one gigabyte of memory, 16 gigabytes of free hard-disk space and a graphics system that can support Microsoft technologies called &#8220;DirectX 9 with WDDM 1.0.&#8221; You&#8217;ll also need a processor with a speed of at least one gigahertz. If you have a newer-style 64-bit PC, which can use more memory, you&#8217;ll need at least two gigabytes of memory and 20 gigabytes of free hard disk space. In either case, you should double the minimum memory specification.</p>
<div class="media-CENTER" style="width:360px;"><a href="http://online.wsj.com/public/resources/images/PJ-AR928_PTECHj_G_20091007172438.jpg" rel="lightbox" title="PTECHjp"><img src="http://online.wsj.com/public/resources/images/PJ-AR928_PTECHj_G_20091007172438.jpg" width="360" height="240" style="float: none;" alt="PTECHjp" /></a><br />
<br />
Aero Peek lets you see your desktop by making your windows transparent.</div>
<p><strong>Installation, editions and price: </strong>There are four editions of Windows 7 of interest to consumers. One, a limited version called Starter, comes pre-loaded on netbooks. A second, called Professional, is mainly for people who need to tap remotely into company networks (check with your company to see if you need this). A third, called Ultimate, is mainly for techies who want every feature of all other editions. Most average consumers will want Home Premium, which costs $120 for upgrades.</p>
<p>The system for upgrading is complicated, but Vista owners can upgrade to the exactly comparable edition of Windows 7 while keeping all files, settings and programs in place.</p>
<p>Unfortunately, XP owners, the biggest body of Windows users, won&#8217;t be able to do that. They&#8217;ll have to wipe out their hard disks after backing up their files elsewhere, then install Windows 7, then restore their personal files, then re-install all their programs from the original CDs or downloaded installer files. Then, they have to install all the patches and upgrades to those programs from over the years.</p>
<p>Microsoft includes an Easy Transfer wizard to help with this, but it moves only personal files, not programs. This painful XP upgrade process is one of the worst things about Windows 7 and will likely drive many XP owners to either stick with what they&#8217;ve got or wait and buy a new one.</p>
<p>In my tests, both types of installations went OK, though the latter could take a long time.</p>
<p>Bottom line: Windows 7 is a very good, versatile operating system that should help Microsoft bury the memory of Vista and make PC users happy.</p>
<p>Correction: The edition of Microsoft&#8217;s Windows 7 operating system aimed at business users is called Windows 7 Professional. This week&#8217;s Personal Technology column erroneously stated it was named Business.</p>
<p><strong>Write to </strong>                Walter S. Mossberg at <a href="mailto:walt.mossberg@wsj.com">walt.mossberg@wsj.com</a></p>
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		<title>New Netbook Offers Long Battery Life and Room to Type</title>
		<link>http://ptech.allthingsd.com/20090805/new-netbook-offers-long-battery-life-and-room-to-type/</link>
		<comments>http://ptech.allthingsd.com/20090805/new-netbook-offers-long-battery-life-and-room-to-type/#comments</comments>
		<pubDate>Thu, 06 Aug 2009 01:02:03 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20090805/new-netbook-offers-long-battery-life-and-room-to-type/</guid>
		<description><![CDATA[Walter S. Mossberg reviews Toshiba’s new netbook, which aims to solve some common netbook issues.]]></description>
			<content:encoded><![CDATA[<p>The brightest spot for Windows PC makers in this awful economy has been the relatively new category of small, light, minimalist and cheap laptops called netbooks.</p>
<p>But there are some significant compromises for consumers who rely on netbooks, which typically sell for between $300 and $500, have screens of 8” or 10,” and weigh under three pounds. </p>
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<p>Because their screens are not only small, but also tend to offer low resolution, they can’t show as much of a Web page, or document, as a normal laptop screen, so a lot of scrolling is required. Many have cramped, flimsy-feeling keyboards, and undersized touchpads with small, stiff buttons. And many have lousy battery life.</p>
<p>I’ve been testing a new netbook from Toshiba, the last major Windows brand to join the category in the U.S., but a company with long experience in making diminutive, albeit far costlier, laptops. And this new $400 Toshiba, inelegantly called the NB205-N310, stands out for solving some of these common netbook problems, including offering the best netbook keyboard I’ve tested.</p>
<p>The Toshiba shares most of the characteristics of competing netbooks. It has a 10” screen; uses the low-power Intel (INTC) Atom processor; sports a 160-gigabyte hard disk; and has a built-in Webcam. Like almost all netbooks, it runs the aging but familiar Windows XP Home operating system. Its one gigabyte of memory is sub-par for a standard laptop, but generous for a netbook. It has a decent complement of ports and connectors, including three USB ports, one of which can charge accessories like cellphones even while the PC is in sleep mode.</p>
<p>While not the smallest or lightest competitor on the shelf, the new Toshiba’s overall dimensions qualify it as a true netbook: it weighs 2.9 pounds, and is 10.4 inches wide, 7.6 inches deep, and an inch thick at its thinnest point. It fits nicely on the tray in a coach plane seat, and comes in a variety of colors.</p>
<p>But this machine breaks from the pack in several areas. First, it has by far the best keyboard I’ve seen in a netbook. The keyboard design resembles that on Apple’s (AAPL) MacBook Pro laptops —big, raised keys with lots of room in between, and good vertical movement. The space bar, and the “Enter” and “Backspace” keys are wide, and there are even dedicated “Page Up” and “Page Down” keys.</p>
<p>My only major gripe with this keyboard was a baffling decision to shrink the Tab key, which is heavily used to navigate forms on Web pages, to less than half the size of a normal letter key. It is so small I kept hitting the adjacent “Q” key until I got used to it. But, otherwise, this is a great netbook keyboard.</p>
<p>The company offers a model of the NB205 with a flat keyboard for $50 less, but I think the extra $50 is worth it.</p>
<p>The Toshiba’s second big plus is its touchpad and buttons. The pad itself is much roomier and easier to use than on any other netbook I’ve tested, a crucial benefit given that its typical low-resolution netbook screen, while bright and crisp, forces you to scroll a lot. (There’s a button that can zoom out, but I found it clumsy to use.) And the twin buttons, in stark contrast to those on many netbooks, are large and very responsive.</p>
<div class="media-CENTER" style="width:262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AQ797_PTECH_DV_20090805120836.jpg" width="262" height="394" alt="PTECH" /><br />
<br />
The Toshiba NB205-N310</div>
<p>The third big plus on this new netbook is battery life, which I found to be outstanding. This model comes standard with one of those protruding, six-cell batteries, though it doesn’t stick out as far as some I’ve seen. Toshiba claims you can get up to an impressive nine hours and five minutes of life between charges. (There’s a $330 model with a battery Toshiba claims lasts just 3.5 hours.)</p>
<p>In my standard battery test, where I turn off all power-saving features, crank up the screen to full brightness, leave on the Wi-Fi, and play music continuously, the Toshiba NB205-N310 lasted a whopping six hours and 32 minutes. That means you would likely top eight hours, and maybe approach Toshiba’s claim, in a more normal usage pattern.</p>
<p>The machine properly handled a variety of common programs I tested, including Microsoft Office (MSFT), Firefox, iTunes, Picasa and the TweetDeck program for using Twitter.</p>
<p>But there were some drawbacks. One was performance. Streaming of Web videos stuttered a bit more often than I would have liked. Wi-Fi speed was noticeably less than what I get on a standard Windows laptop. </p>
<p>Startup and reboot speeds were very slow. With one Word document open, two Web sites open in Firefox and iTunes playing a song, it took the Toshiba over two minutes to reboot, compared to about a minute and a half on my last-generation Acer Aspire One netbook running the same things. Starting up cold also took about 30 seconds longer than on the Acer.</p>
<p>This may be because Toshiba has loaded the machine with software many people won’t use, including the Skype communications program and a networking utility that duplicates some of Windows’ built-in functions. Also, the speakers are feeble, even for a netbook.</p>
<p>Still, Toshiba has advanced the netbook category in key respects.</p>
<p>Find all of Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, <a href="http://walt.allthingsd.com">walt.allthingsd.com</a>. Email him at <a href="mailto:mossberg@wsj.com">mossberg@wsj.com</a>.</p>
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		<title>Sony's Vaio P Has Sportscar Looks Without the Power</title>
		<link>http://ptech.allthingsd.com/20090211/sonys-vaio-p-has-sportscar-looks-without-the-power/</link>
		<comments>http://ptech.allthingsd.com/20090211/sonys-vaio-p-has-sportscar-looks-without-the-power/#comments</comments>
		<pubDate>Thu, 12 Feb 2009 02:08:03 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20090211/sonys-vaio-p-has-sportscar-looks-without-the-power/</guid>
		<description><![CDATA[Walt gives high marks to the new Sony Vaio P for its stylish looks, but finds it to be underpowered and frustrating to use.]]></description>
			<content:encoded><![CDATA[<p>Of the most famous computer makers, only two, <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=aapl'>Apple</a> and <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=SNE'>Sony</a>, primarily aim their products at consumers, instead of the generally conservative IT departments of big companies. So, it&#8217;s no surprise that these two tech giants often turn out especially stylish and daring hardware designs.</p>
<p>But Sony (SNE), unlike Apple (AAPL), isn&#8217;t especially skilled at software and doesn&#8217;t make its own operating system. This situation partly explains why Sony&#8217;s latest gorgeous, daring laptop, the shockingly tiny Vaio P, turns heads everywhere, but is pretty frustrating to use.</p>
<div class="video-wsj"><object width="380" height="216"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=E54BF2F4-8050-4391-B8A7-D4A4D172EA46&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={E54BF2F4-8050-4391-B8A7-D4A4D172EA46}&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="380" height="216" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object>
<p>I love the look and feel and boldness of the design, but can&#8217;t recommend this sleek machine for most users because it is very slow and has poor battery life. Oh, and it sells for double or triple the price of other small laptops, commonly called netbooks.</p>
<p>The Vaio P is mainly undone because it comes with Vista Home Premium, the edition of Windows that is sluggish and a memory hog. Most competing small notebooks ship with the more nimble, but older, Windows XP. And the Vista problem is made worse by the processor inside the machine, which is an especially slow version of the Intel (INTC) Atom chip often used in netbooks.</p>
<p>While I was testing the Vaio P, which costs between $900 and $1,500, nearly everyone who saw it asked to try it. That&#8217;s because it doesn&#8217;t look like any other laptop I&#8217;ve seen. It&#8217;s long, narrow and very thin &#8212; with roughly the same footprint as one of those plastic folders waiters use to bring you the check at a restaurant. It can be tucked into the pocket of an overcoat or a pair of cargo pants, and comes in several handsome colors.</p>
<div class="media-CENTER" style="width: 380px;"><a href="http://online.wsj.com/public/resources/images/PJ-AO442_pjPTEC_G_20090211140347.jpg" rel="external" title="Click to enlarge graphic"><img src="http://online.wsj.com/public/resources/images/PJ-AO442_pjPTEC_G_20090211140347.jpg" alt="Sony's Vaio P 'lifestyle' computer" height="253" width="380" /></a><br />Sony&#8217;s Vaio P &#8220;lifestyle&#8221; computer</div>
<p>These unusual dimensions allow for only a small eight-inch screen, which is much wider than it is tall. But the Vaio P&#8217;s screen boasts very high resolution, so that it can display almost as much of a typical Web page or document as the more common 13.3-inch screens on larger laptops.</p>
<p>Sony also has done a great job with the keyboard on the Vaio P. Its keys are surprisingly large and well-spaced for such a tiny computer, with a wide space bar, and large &#8220;Enter&#8221; and &#8220;Backspace&#8221; keys. Instead of a touch pad, it uses a midkeyboard pointing stick.</p>
<p>And this little laptop is packed with nice features, including a built-in 3G cellular modem to supplement its Wi-Fi and free GPS for mapping. The P also comes standard with two gigabytes of memory. The $900 base model comes with a small 60-gigabyte hard disk; and the $1,200 midrange model has a 64-gigabyte solid state drive &#8212; which is more durable and uses less power. The top model, at $1,500, comes with a more reasonably sized 128-gigabyte solid state drive.</p>
<p>There are two USB ports, but the Ethernet and external video ports are relegated to a little module that snaps on to the power adapter. All models come with a quick-start system that brings up a stripped-down Web browser and media player without waiting for Windows to load. This is a boon, but it&#8217;s crudely designed.</p>
<p>Sony positions the Vaio P as a &#8220;lifestyle&#8221; computer, a companion to your main computer that&#8217;s almost as portable as a smart phone, but can do more. Unfortunately, once you actually start using it, that promise is dashed by its awful performance.</p>
<p>In my tests of the Vaio P, programs launched painfully slowly, delays were common and start-up and reboot times were glacial. I timed a reboot at nearly four minutes, and had to give up on an attempt to open 15 Web sites simultaneously in tabs in the usually speedy Firefox Web browser. Video playback was choppy.</p>
<p>There are some other problems that can&#8217;t be blamed on Vista. The speakers are worse than those on some cellphones. And the tiny mouse buttons are so close to the bottom edge of the keyboard that they are easy to hit accidentally. Also, I couldn&#8217;t get the GPS to work.</p>
<p>Using my tough battery test, in which I turn off all power-saving features, I got less than two hours, even on a solid-state model, suggesting a typical battery life of maybe 2.5 hours. Sony sells a double-sized battery, but it adds a bit of weight and bulk to the sleek box, and costs $129.</p>
<p>I also tested two experimental configurations of the Vaio P, which show that there&#8217;s hope for it in the future. One of these models had been tweaked by Sony to turn off many of Vista&#8217;s performance-sapping and power-hungry features. This box ran better, though still not great. Sony plans to offer a software download that will make these tweaks automatically.</p>
<p>Much better was a Vaio P with the forthcoming version of Windows, called Windows 7, installed. This version of Windows, likely to ship by this fall, made the Vaio P perform acceptably, despite its wimpy processor. Everything was much snappier, and reboot times were cut in half.</p>
<p>The Vaio P may be a beautiful device that&#8217;s just ahead of its time. Even if you can afford it, I&#8217;d advise waiting for the version with Windows 7.</p>
<ul>
<li><em>Find all of Walt Mossberg&#8217;s columns and videos online, free, at the All Things Digital Web site, <a href="http://www.walt.allthingsd.com" rel="external">walt.allthingsd.com</a>. Email him at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>.</em></li>
</ul>
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		<title>Multitouch Interface Is Starting to Spread Among New Devices</title>
		<link>http://ptech.allthingsd.com/20080131/multitouch-interface-is-starting-to-spread-among-new-devices/</link>
		<comments>http://ptech.allthingsd.com/20080131/multitouch-interface-is-starting-to-spread-among-new-devices/#comments</comments>
		<pubDate>Thu, 31 Jan 2008 00:01:00 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20080131/multitouch-interface-is-starting-to-spread-among-new-devices/</guid>
		<description><![CDATA["Multitouch," the iPhone-style interface that lets users manipulate lists or objects without a mouse or keyboard, is catching on. Rival companies are scrambling to add multitouch features to laptops and other digital gadgets.]]></description>
			<content:encoded><![CDATA[<p>We are now witnessing the emergence of a new user interface for digital devices, including laptop computers, advanced cellphones, wireless portable data gadgets and other types of computing products.</p>
<p>This interface is generally called &#8220;multitouch,&#8221; and it involves using one or more fingers on a screen or touchpad to perform special gestures that manipulate lists or objects on a screen &#8212; without moving a mouse, pressing buttons, turning scroll wheels or striking keys.</p>
<div class="video-wsj"><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={1380790834}&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="320" height="240" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div>
<p>The best-known example of the interface is on Apple&#8217;s iPhone and iPod Touch devices. It allows you, for example, to rapidly flip through photos, lists of emails or song titles by merely &#8220;flicking&#8221; a fingertip on its screen, or to resize a photo by &#8220;pinching&#8221; the image with two fingers. And, this month, Apple moved some of these multitouch features onto a laptop, its new MacBook Air, where fingertip actions are performed on an oversized touchpad rather than on a screen.</p>
<p>Apple didn&#8217;t invent the multitouch concept. Academic and commercial researchers, and small, obscure companies, have been working on it for years. Apple is adapting the concept, adding its own ideas and popularizing it &#8212; just as it did in the 1980s with the mouse and the graphical user interface, which had also been invented elsewhere.</p>
<p>Rival companies are scrambling to add multitouch features to laptops and other digital gadgets. Synaptics, a leading supplier of touchpads for laptop makers who compete with Apple, has announced that shortly it will incorporate several multitouch features into its touchpads. Microsoft is producing a coffee-table-size computer called the Surface, meant for hotels, casinos and retail stores, that uses multitouch finger gestures to move around digital objects such as photos, play games and browse through product options. Hewlett-Packard developed a prototype of a similar multitouch coffee-table computer for home use.</p>
<div class="media-LEFT" style="width: 150px;"><img src="http://online.wsj.com/public/resources/images/MK-AN989_PTECH_20080130172455.jpg" alt="Photo" height="197" width="150" /><br />Rotating a photo on Apple&#8217;s MacBook Air</div>
<p>And, in the back rooms of this month&#8217;s Consumer Electronics Show in Las Vegas, various cellphone makers, seeking to emulate the iPhone, were showing off their own unannounced efforts at multitouch. One prominent cellphone maker, Taiwan-based HTC, has already built a phone, called the Touch, which slaps a rudimentary multitouch interface on Microsoft&#8217;s Windows Mobile operating system.</p>
<p>The basic touch screen, of course, is an old and familiar thing. People use them every day to get money from ATMs or to check into flights at airport kiosks. Microsoft&#8217;s Tablet computers and Palm&#8217;s Treo cellphones, among others, use touch screens that employ styluses or fingers to move cursors, select icons and other items, and even to write on the screen.</p>
<p>But multitouch interfaces are potentially much more versatile. They allow you to use your fingers to manipulate virtual objects on a screen as if they were real, sort of the way Tom Cruise&#8217;s character did in the 2002 Steven Spielberg science-fiction film, &#8220;Minority Report.&#8221; For example, Microsoft&#8217;s Surface allows users to rearrange groups of digital photos by just dragging them around on the table top as if they were actual paper prints.</p>
<p>Unlike the touch screens on, say, ATMs, multitouch devices are able to distinguish between the press of a single finger and the press of multiple fingers, and to interpret the motions or gestures you make. They take different actions depending on how many fingers they detect and which gestures a user performs.</p>
<p>On Apple&#8217;s MacBook Air, the touchpad still allows you to use one finger to move the cursor and click like a mouse can. But, optionally, it can do much more using multitouch gestures.</p>
<p>You can rotate photos by just touching two fingers to the touchpad and moving the images on the screen as you wish. You can quickly move back and forth through a series of Web pages or photos by &#8220;swiping,&#8221; or placing three fingers on the touchpad and moving them rapidly sideways. And you can shrink or expand a photo, or zoom in and out on a Web page, by pinching the image.</p>
<p>All recent Mac laptops, not just the new Air, have the optional ability to scroll through a screen without using any button or special zone on the touchpad. You just place two fingers, instead of one, anywhere on the touchpad and drag them across its surface.</p>
<p>In addition to pinching, the new Synaptics touchpads have a feature called &#8220;ChiralMotion,&#8221; which achieves rapid scrolling by moving two fingers in a circle anywhere on the touchpad. Another Synaptics feature, called Momentum, lets you emulate a trackball by flicking a single finger across the touchpad. This gesture can move an object on screen, like a virtual bowling ball in a game, with the illusion of inertia.</p>
<p>It&#8217;s too early to know if the new multitouch approach will ever be as big as the mouse-driven graphical user interface. But it&#8217;s already evident that it offers real advantages on devices where a mouse isn&#8217;t possible or convenient to use, or the decades-old interface of menus and folders is too cumbersome.</p>
<p>Email me at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>. Find all my columns and videos online, free, at the new All Things Digital Web site, <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a>.</p>
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		<title>Apple's MacBook Air Is Beautiful and Thin, but Omits Features</title>
		<link>http://ptech.allthingsd.com/20080124/apples-macbook-air-is-beautiful-and-thin-but-omits-features/</link>
		<comments>http://ptech.allthingsd.com/20080124/apples-macbook-air-is-beautiful-and-thin-but-omits-features/#comments</comments>
		<pubDate>Thu, 24 Jan 2008 00:01:00 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20080124/apples-macbook-air-is-beautiful-and-thin-but-omits-features/</guid>
		<description><![CDATA[Apple's MacBook Air is a beautiful, amazingly thin computer, but one whose unusual trade-offs may turn off some frequent travelers. It's impossible to convey in words just how pleasing and surprising this computer feels in the hand. But there's a price for this laptop's daring design: Apple had to give up some features road warriors consider standard in a subnotebook, and certain of these omissions are radical.]]></description>
			<content:encoded><![CDATA[<p>Apple finally has entered the subnotebook market, introducing a lightweight laptop meant to please road warriors. But, typical of Apple, the company took a different approach from its competitors. The result is a beautiful, amazingly thin computer, but one whose unusual trade-offs may turn off some frequent travelers.</p>
<p>The new aluminum-clad MacBook Air, which I&#8217;ve been testing for several days, is billed as the world&#8217;s thinnest notebook computer. Its thickest point measures just three-quarters of an inch, which is slimmer than the thinnest point on some other subnotebooks. And it employs some innovative software features, such as fingertip gestures for its touchpad that are similar to those on Apple&#8217;s iPhone.</p>
<div class="video-wsj"><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={1387565941}&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="320" height="240" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div>
<p>Apple refused to make the most common compromise computer makers employ to create their littlest laptops. Other subnotebooks &#8212; a category generally defined as weighing three pounds or less &#8212; have screens of just 10 to 12 inches and compressed keyboards. The three-pound MacBook Air, by contrast, features a 13.3-inch display and a full-size keyboard.</p>
<p>It&#8217;s impossible to convey in words just how pleasing and surprising this computer feels in the hand. It&#8217;s so svelte when closed that it&#8217;s a real shock to discover the big screen and keyboard inside.</p>
<p>But there&#8217;s a price for this laptop&#8217;s daring design: Apple had to give up some features road warriors consider standard in a subnotebook, and certain of these omissions are radical. Chief among them is the lack of a removable battery. So, while the MacBook Air will be a perfect choice for some travelers, I can&#8217;t recommend it for all. It really depends on your style of working on the road and what features you value most.</p>
<p>The MacBook Air, which will be available next week, costs $1,800 with an 80-gigabyte hard drive and a generous two gigabytes of memory. A second model, with a faster, cutting-edge, 64-gigabyte, solid-state drive and a slightly speedier processor, costs a whopping $3,100. The $1,800 price for the main model isn&#8217;t unusual in subnotebooks, which can easily top $2,000, although some competitors cost less.</p>
<p>In my tests, the MacBook Air&#8217;s screen and keyboard were a pleasure to use. The machine felt speedy, even with multiple programs running. And the laptop has the same Leopard operating system, superior built-in software, and paucity of viruses and spyware that I believe generally give the Mac an edge. I was able to install and run Windows XP using the third-party Parallels software.</p>
<p>But then there are those trade-offs. The sealed-in battery means you can&#8217;t carry a spare in case you run out of juice, and you have to bring it to a dealer when you need a new one. There&#8217;s no built-in DVD drive. The thin case can&#8217;t accommodate a larger internal hard disk. And the machine omits many common ports and connectors.</p>
<div class="media-LEFT" style="width: 245px;"><img src="http://online.wsj.com/public/resources/images/MK-AN872A_PTECH_20080123181637.jpg" alt="MacBook Air" height="92" width="245" /><br />The MacBook Air</div>
<p>There&#8217;s no Ethernet jack for wired broadband Internet connections and no dedicated slot for the most common types of external cellphone modems. That means that out of the box, the MacBook Air has only one way to get on the Internet &#8212; through its fast, built-in Wi-Fi connection. If you&#8217;re out of Wi-Fi range, you&#8217;re out of luck, unless you buy an optional, $30 add-on Ethernet connector or a cellphone modem that connects via USB.</p>
<p>In fact, the MacBook Air has only three connectors: a headphone jack, a single USB port and a port for connecting an external monitor.</p>
<p>That single USB port is a problem, because so many peripherals use USB. You can buy a tiny, cheap USB hub that adds three more ports, but that&#8217;s yet another item to carry.</p>
<p>The lack of a DVD drive is partly solved by some clever software Apple included that lets you &#8220;borrow&#8221; the DVD drive on any other Mac or Windows PC on your network, so you can transfer files or install new software from a CD or DVD. This worked fine in my tests, in which I installed several new programs from CDs on remote computers, but it requires disabling third-party firewalls on Windows machines. It also doesn&#8217;t work for installing Windows on your Mac, for watching DVDs, or for playing or importing music. For those tasks, you need an external DVD drive. Apple sells one for $99.</p>
<p>In my standard battery test, where I disable all power-saving features, set the screen brightness at maximum, turn on the Wi-Fi and play an endless loop of music, the MacBook Air&#8217;s battery lasted 3 hours, 24 minutes. That means you could likely get 4.5 hours in a normal work pattern, almost the five hours Apple claims.</p>
<p>But the MacBook Air has another downside: its screen height. Because of the larger screen, the lid stands higher when opened than on most other subnotebooks. So it isn&#8217;t as usable as some competitors when the seat in front of you in coach on a plane is reclined.</p>
<p>If you value thinness, and a large screen and keyboard in a subnotebook, and don&#8217;t watch DVDs on planes or require spare batteries, the MacBook Air might be just the ticket. But if you rely on spare batteries, expect the usual array of ports, or like to play DVDs on planes, this isn&#8217;t the computer to buy.</p>
<ul>
<li>Email me at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>. Find all my columns and videos online, free, at the new All Things Digital Web site, <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a>.</li>
</ul>
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		<title>Linux's Free System Is Now Easier to Use, But Not for Everyone</title>
		<link>http://ptech.allthingsd.com/20070913/linuxs-free-system-is-now-easier-to-use-but-not-for-everyone/</link>
		<comments>http://ptech.allthingsd.com/20070913/linuxs-free-system-is-now-easier-to-use-but-not-for-everyone/#comments</comments>
		<pubDate>Thu, 13 Sep 2007 00:01:00 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20070913/linuxs-free-system-is-now-easier-to-use-but-not-for-everyone/</guid>
		<description><![CDATA[Walt reviews Linux's relatively slick Ubuntu variation and finds the alternative operating system too rough around the edges for the vast majority of computer users. (Video)]]></description>
			<content:encoded><![CDATA[<p>This column is written for mainstream, nontechie users of digital technology. These folks aren&#8217;t necessarily novices, and they aren&#8217;t afraid of computers. They also aren&#8217;t stupid. They simply want their digital products to operate as promised, with as little maintenance and hassle as possible.</p>
<p>So, I have steered away from recommending Linux, the free computer operating system that is the darling of many techies and IT managers, and a challenger to Microsoft&#8217;s dominant Windows and Apple&#8217;s resurgent Macintosh operating system, OS X. Linux, which runs on the same hardware as Windows, has always required much more technical expertise and a yen for tinkering than average users possess.</p>
<p>Lately, however, I&#8217;ve received a steady stream of emails from readers urging me to take a look at a variant of Linux called Ubuntu, which, these folks claimed, is finally polished enough for a mainstream user to handle. My interest increased when Dell began to sell a few computer models preloaded with Ubuntu instead of Windows.</p>
<div class="video-wsj"><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={1181623517}&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="320" height="240" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div>
<p>I&#8217;ve been testing one of those Dell Ubuntu computers, a laptop called the Inspiron 1420N. I evaluated it strictly from the point of view of an average user, someone who wouldn&#8217;t want to enter text commands, hunt the Web for drivers and enabling software, or learn a whole new user interface. I focused on Ubuntu and the software programs that come bundled with it, not on the hardware, which is a pretty typical Dell laptop.</p>
<p>My verdict: Even in the relatively slick Ubuntu variation, Linux is still too rough around the edges for the vast majority of computer users. While Ubuntu looks a lot like Windows or Mac OS X, it is full of little complications and hassles that will quickly frustrate most people who just want to use their computers, not maintain or tweak them.</p>
<p>Before every passionate Linux fan attacks that conclusion, let me note that even the folks who make and sell Ubuntu agree with it. Mark Shuttleworth, the South African-born founder of the Ubuntu project, told me this week that &#8220;it would be reasonable to say that this is not ready for the mass market.&#8221; And Dell&#8217;s Web site for its Ubuntu computers warns that these machines are for &#8220;for advanced users and tech enthusiasts.&#8221;</p>
<p>So, what do I mean when I say Ubuntu is too rough around the edges for average users? Here are some examples.</p>
<p>There is no control panel for adjusting the way the touch pad works, and I found it so sensitive that I was constantly launching programs and opening windows accidentally by touching the thing. Every time the computer awoke from sleep, the volume control software crashed and had to be reloaded.</p>
<p>When I tried to play common audio and video files, such as MP3 songs, I was told I had to first download special files called codecs that are built into Windows and Mac computers. I was warned that some of these codecs might be &#8220;bad&#8221; or &#8220;ugly.&#8221;</p>
<p>To get the computer to recognize my Kodak camera and Apple iPod, I had to reboot it several times. When it did find the iPod, it wasn&#8217;t able to synchronize with it. Playing videos was a bad experience, with lots of flickering and freezing. Oh, and there&#8217;s no built-in software for playing commercial DVDs.</p>
<p>The Ubuntu-equipped Inspiron 1420N starts at $744, but the configuration that Dell lent me for testing sells for $1,415. The same unit equipped with Windows Vista costs $1,524. The Ubuntu version includes OpenOffice, the free office suite that competes with Microsoft Office. Dell charges an added $149 for Microsoft Office.</p>
<p>Ubuntu and other versions of Linux have several advantages. Unlike Windows and OS X, they&#8217;re free. Unlike Mac OS X, they can be run on the least-expensive popular hardware configurations. Unlike Windows, but like the Mac, they are essentially free of viruses and spyware. And unlike Windows and Mac OS X, they are built and constantly improved by a world-wide network of developers, professional and amateur &#8212; the so-called open-source concept that produced the excellent Firefox Web browser.</p>
<p>It makes sense that all the best software brains can&#8217;t be located in just two places: Redmond, Wash., where Microsoft is based, and Cupertino, Calif., Apple&#8217;s base. And plenty of people reading this have had lots of frustrations with the two better-known operating systems, especially Windows, whose latest iteration, Vista, is disappointing in many ways.</p>
<p>But open source is a two-edged sword. While it draws on smart developers from many places, nobody is ultimately responsible for the quality of the product, and open-source developers often have an imperfect feel for how average people use software. A European company called Canonical is the &#8220;commercial sponsor&#8221; of Ubuntu and provides support. But it&#8217;s largely focused on corporate and techie users. Average Ubuntu users are likely to have to wade through online forums, often written in technical language, to get help.</p>
<p>Dell and Canonical tell me there are complex workarounds for some of the problems I encountered, and that built-in improvements are planned for others. But for now, I still advise mainstream, nontechnical users to avoid Linux.</p>
<p><em>Email me at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>. Find all my columns and videos online free at the new All Things Digital web site, <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a>.</em></p>
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